DressLily

Where as I have had good clothes from this company, I too have had clothes that are poorly made and look nothing like the picture online plu I wish it did not take too long to get to me.

Dresslily is by far the best on line shop I have ever delat with, I have order for over three times now and every time its a pleasantly different experience with a twist. 1. Their client service rocks because you get timorous responds on your queries loaded with them, 2. You can immediately track your order when its send out in a day or two depending on the variety of items you offered and the complexity or lightness of items, 3. They keep in touch if you send a ticket requesting for additional information. The best part is the quality of the products are outstanding. I am a self proclaimed fashionista and I like to look presentable in every item I wear. Dresslily just made that happen. One of the best things I applaud them on is Client service, Accessibility via the net, response on queries and their forthcoming behaviour in their clients are first! Dresslily is just the best, no hazzles, no complaints and definatly good on product choice. I will definately be their client for days to come... Their Brazillian hair quality is the best I have ever tried. Having been selling hair since 2013 and this is the best so far, I only order one pack to test quality and its good. Apart from that I have ordered shoes and bags and all are just awesome!

I will NEVER be ordering from them again. I bought a $16 bathing suit for an event I was going to. Spent just as much to have this "expedited" so it would be here before the event. 10 days later I STILL do not have the "expediated" suit and now my event is over. I sent them an email wanting as least refund for the shipping and was met with lots of crap about giving them time, etc. NOT taking responsibility for their lack of timing! I had heard some negative things about this but figured maybe it was just isolated. Not at all! I have told EVERYONE I know NEVER to order from them. Who KNOWS what the condition when I finally receive it will be. I am so angry about this! AND, when I contined to check the tracking status of course it came up with Sorry it hasn't updated. It hasn't UPDATED since it was shipped out. Who knows if it was even freaking shipped. I ordered a BUNCH of stuff online from several different companies in the last few weeks. Amazon, Best Buy, Target, Personal Creations. ALL of those items came back in less time than expected by a few days AND I didn't request an expedited shipping!

I was completely dissatisfied with my order. NOT ONE item I order is like the pictures listed online. These are the issues:
* The sizes at not to specifications listed on your online size charts
*The material is poorly selected for the items made; for example,
*item # YM******* - you say is a t-shirt, and it appears like a thin sweater, possible a cotton material, however... the one you sent me is made of synthetic wool, practically like a Felt... and is very uncomfortable... and it not at all oversized like your picture.
* item #YM******* in the picture you have sequences that match the dress, and the one you sent me has sequences of different colors... not at all matching the dress (purple with blue... it's hideous!)And... it's the pieces are not aligned properly... so it looks awful.
*item #YM******* this dress is completely made poorly, aligned incorrectly, scoop neck is cut too high, fabric is so sheer... it's practically see through... not at all like the pictures.
*item # ******* is also not aligned properly, so it looks completely off. And the white splicing is too much, so again... it doesn't look like the pictures.
*item #MA******* is simply too small, and I ordered a large... again... it doesn't match the size chart listed on your website.
*items ******* & ******* are made of WOOL! Who would make wool arm length gloves? Everyone who is anyone in fashion knows you make these out of Cotton! Seriously?

I am very disappointed, I will never purchase from this company again...

I bought three items on the 30th of November. I paid for tracking and all of the tracking numbers I received do not work. The shipping at checkout said 10-20 business days for me and they have NOT held true to this. I received an email stating it would be 20-30 business days. I opened a support ticket and they have ignored it but it seems they are answering people on this website but not their own... Which is infuriating.

I should receive this before Christmas but now I'm looking at getting it mid November. I guess I'll sit quietly while my husband opens his gift while I open nothing. I also asked for items from Dresslily from other family members because I have to have an all black wardrobe when I go back to school. I'm going to make sure none of them order from this company now or ever. I requested my money back and the orders cancelled and received no response as well. I don't want these items if this company can't get them to me in the amount of time PROMISED BY THEIR WEBSITE but they wont even recognize that I have a ticket open...

UPDATE: 12/11 They responded to my ticket and told me to wait patiently to receive my items. I went back and reconfirmed I received the confirmation of my purchase from paypal to Globalgrow on Nov 30 so they lied. I'm contacting Paypal AND my bank to try and get my money back since Dresslily has asked me to wait for my items...

I PLACED MY ORDER OVER A MONTH AGO. HAVE HAVE NOT RECEIVED IT, NOR HAVE I BEEN ABLE TO TRACK IT. I ADVISE EVEYONE TO NEVER ORDER ANYTHING FROM HERE. IT IS A COMPLETE SCAM. THE CUSTOMER SERVICE NUMBER THEY PROVIDE IS NOTHING MORE THAN A VOICEMAIL. THE RESPOSED YOU GET FROM THE EMAILS ARE ALWAYS THE SAME. NEVER AGAIN

IF YOU'RE READING THIS REVIEWDUE TO BAD SERVICE FROM THIS VENDOR, MARK YOUR CALENDAR SIX MONTHS FROM NOW. ON THAT DATE CHECK YOUR CREDIT CARD STATEMENT FOR SOME MISCELANEOUS CHARGE OF LESS THAN $20. IT WILL BE DRESSLILLY OR ONE OF ITS AFFILIATES DOUBLE DIPPING. THIS SCAM ARTIST IS A CRIMINAL ACTIVITY. GET READY. IF YOU THINK YOU'VE BEEN SCREWED ALREADY, YOU AIN'T SEEN NUTHIN' YET. AGAIN, I'M FORCED TO GIVE THIS THIEF ONE MORE STAR THAN IT'S WORTH.

John Burleson