Why didn't I read the reviews before ordering? Unless you pay for expensive "extra" shipping, your order will be on a slow boat from China - and when it finally does arrive many weeks later, an extra large sweatshirt will only fit a small ten year old! Since you have to pay the return postage... to China... good luck with that!
I ordered 4 shirts which only took 3 weeks to get here. All are very thin, poor quality material. Two are no where near sized correctly. You would have to have the torso length of a toddler to wear them. There return policy does not cover ill fitting clothing. I will never purchase from them again.
Dear Denise,
We are sorry your order has not met your expectations.
Our products are quality checked before being sent out to our customers. We strive to give our customers the best quality at the lowest prices.
Please refer to the message we have sent you via our Support Center, with a solution to your issue.
We look forward to hearing your reply,
Dresslily Customer Support Team
I purchased a dress from them before reading all of the negative reviews. First, realize that you are ordering from a seller based outside of the USA and it will take a LONG time to get your stuff. If you are in a rush (as I was) don't bother. Even their shipment estimates are conservative. Double whatever they say. Second, it seems like the clothing is made in a sweatshop somewhere. Quality is questionable. I got lucky and ordered something that came close to the picture. But, the seams were uneven and there were loose threads. Lastly, the sizing is off. It's not accurate or scaled to a non petite frame, so if you are curvy, be warned.
Even though i was "ok" with my purchase and probably got exactly what I paid for, I would not order from them again
Dear pam,
We want to say thank you for providing us with important information about your situation.
We can feel your frustration.
We are willing to provide help to customer who have any issue.
But we need your order number for parcel information and figure out the solution.
Could you work with us and provide the order number to us?
Hope to receive your reply.
Best Regards
Dresslily Customer Service
It seems that a lot of people are having problems not receiving their orders. This also happened to me. I don't know if they really do not send them or they just get lost/stuck somewhere on the way. After exchanging some emails with the Dresslily staff (they where very polite) i got back all of my money. I will think of placing another order soon, maybe it was just bad luck
:)
Dear Dina,
We apologize for the inconvenience you have occurred.
Unfortunately, for the shipping method you have chosen, there is no international tracking number available. However, please rest assured that the estimated delivery time for your package is still valid.
In the meantime if you have any more questions, please feel free to contact us via a ticket.
Best regards,
Dresslily Customer Support Team
They were a nightmare to deal with, not sure they even speak english based on their email responses... will NEVER purchase anything from them again.
I received an empty envelope from China, yeah no thanks Dresslily.
Hopefully enough complaints and they will be shut down.
Dear Tricia,
Thank you for your feedback.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods: http://www.dresslily.com/m-article-id-39.htm.
Please tell us your order number to our support center.
We will check it for you.
Thank you for your assistance.
Dresslily Customer Support Team
Ordered in November 2014 still no sign of the products. I think this is a scam, stay away. Tracking number & button they post on their site does not work. I have submitted a request for status of my order. Will see if they respond but after reading other reviews I am not too hopeful.
I received 3 items recently and have been trying to return them. The sizes are NOT true to size. The customer service department can only be contacted by email. No one will send me back a returned packing slip, I've tried twice now. I've even threatened them by alerting The Better Business Bureau along with Facebook, which I am doing! I will not give up until something is done. Very disappointed customer! Diane V.
Dear Diane V.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the inconvenience.
We have offered you the solution on email, could you kindly check your email? If you have any problem, you can contact us on ticket.
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
I had several successful orders with DressLily, generally items are exactly as described, for very competitive prices (especially if you look for discounts). There is also a cool reward system which cut my last order price by an additional $6 from already low prices. In one instance in particular there was a problem with the shipment, I contacted their customer service and they were very helpful and we were able to sort it out to my satisfaction.
I came across this site on Facebook. Was drawn in due to the cute dresses and swim wear. They have the worst customer service ever! They Never return emails. It took them 4 weeks to provide me with a tracking number and then another 3 weeks before I received my order. I purchased a vintage one piece swim suit in a size bigger than I am, due to reviews
Saying that sizes run small I am a S & I ordered a large. It was teeny tiny. Although I can't wear it, it fits my 10 yr old daughter perfect. Soo glad I only spent $20. I learned my lesson, never buy from China or any other sites you unsure of. Its best to keep it
Placed order 2 months ago, got a shipping notification via email about 7 days later shipping from China then got another shipping notice a month later saying shipped via Netherlands mail. My credit card was charged back in August with original shipping notice but I still have no merchandise. Tried to email with them and they do not understand the issue and keep saying that international shipping takes time. Has my product shipped once twice or at all? I don't know! After seeing these reviews I would say don't buy anything here ever!
Dear Kathy S.
We are grateful to all who take the time to review us.
We disappointed our customer here and would welcome the opportunity to make this right.
Would you mind sending us your Valid order number or ticket number by message here?
Our support team would take good care of your case and resolve it there, we are now awaiting for your reply.
Appreciate your cooperation and kindly understanding in advance!
Yours sincerely
Dresslily Customer Service
I wish I would have found this website and read the reviews before I made my purchase on dresslily. I paid more than $30 in shipping and handling for coats that looked nothing like their online pictures when they arrived. One of the coats even had ALL the button holes sewn shut! I contacted their support center several times before I received a response requesting photos. Really, the burden of proof is on me? I sent the photos and 4 days later I STILL haven't heard anything from them even though their so-called policy is to respond within 24 hours. Do yourselves a favor, do not make any significant purchases from this website!
What awful reviews and I have to add another. Did not get half of my order. Over two months. No matter what you ask for help with they put it back on you. "Go ask your post office" Huh?! Horrible experience. Unfortunate. I would have been a repeat buyer. They think registered mail is a good thing. In the US it is not and costs us as taxpayers because from China they do not pay for what that service costs here... not to mention that working people can't easily go pick up packages and our Post offices could be some distance from where we are.
Dear Customer,
Thank you for your message.
Dresslily can be contacted 24/7 via our Support Center and Live Chat. If you cannot reach us immediately, please leave a message and we will get back to you within 24 hours.
All of our items have varying shipping times based on the shipping method chosen by the customer during check out.
See here for more details about of shipping methods:
http://www.dresslily.com/m-article-id-39.htm.
We have offered you a solution via ticket. Please kindly reply to us there.
We are awaiting your reply,
Dresslily Customer Support Team
I ordered over one month ago 2 coats in wool/cotton fabric. They looked really great at the website but when I received the tiny packages and unwrapped those jammed items they didn't only look like crap but they were made entirely out of cheap synthetic! Since then I try to get a full refund form Dresslily but the try to fool me with bonus points or just discounts on it.
Till now I haven't received their money and I only can post my story on the web to share this with future customers. I don't think I am an exception; be aware to shop at Dresslily!
Dear Peter B.
We want to start by extending our thanks to you for providing your extremely valuable feedback to us.
We regret any inconvenience or frustration that your experience has caused you.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
Again, we apologize for your shopping experience which was clearly not up not up to your expectations. We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
2 months later and still waiting for product. Emailed customer 2 times and basically "it was my fault" for selecting the "free shipping" that has no tracking numbers. Oh, and it is shipping from China. They keep telling me to wait and I can have 4% off my next order? Really? Why would I buy another item at a measly 4% discount when I never received my first order. Bunch of scammers in my book.
Dear Leslee,
Thank you for your recent comment.
We apologize for the inconvenience that have caused.
We didn't mean to blame the customer for their fault, what we have mentioned is the unregistered mail can not tracking from the website.
And we have replied you and waiting for your reply, hope you cn work with us for this issue.
Looking forward to receive from you.
Best Regards
Dresslily Customer Service
Got a pair of jeans - unfinished seams and they fell apart. 7 weeks to deliver - now refuse to refund unless I ship it back. $16 shipping for a $18.88 item. Second item zipper did not work on arrival. Same crap. DO NOT BUY! This garbage is not worth the rags they send you.
Dear Taryn.
We're extremely grateful for your constructive feedback.
Let me start by apologizing personally for your experience.
Our support team have taken good care of your case and resolve it there, we are now awaiting for your reply.
Appreciate your nice help in advance!
Yours sincerely
Dresslily Customer Service
Usually I am wary about ordering on websites like this and expect the worst but I was pleasantly surprised by Dresslily. Everything was shipped in a timely manner and the clothes looked wonderful. I'm glad they have so many options for plus size women.
Dear Kiara T.,
Thank you for your kind feedback. We are grateful that you took the time to write a review.
We are always here to provide the service for our customer.
Any issue please kindly fell free to contact our support center anytime.
Many thanks,
DressLily Customer Service Center
Being stupid i thought i would give this company a second chance, well i was proved to be right in the beginning they offer so much take your money then two days long refund the price how can this company trade they never send out any good, please stay away from them as you will only be disappointed again and again, you have been warned
DearShirley B.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We will work harder to minimize the possibility of a recurrence.
Best Regards
Dresslily Customer Service
Although the customer service reps repeatedly say the item is on its way, I don't have it. Ordered it in early December, it's now mid-January. So frustrating! Update: Dresslily refunded my money, no problem. Package was likely lost?
Dear Lesley,
Thank you for taking time to leave a review.
Please kindly note that the shipping time depends on the shipping methods.
Unfortunately, for the shipping method you have chosen, there is no tracking number available and the shipping time is 10-25 business days.
We ask that you wait patiently for your order. If you believe that your order has already passed this waiting time, please first check with your local post office and then get in contact with us.
In the meantime we have sent a message to you via a ticket.
We look forward to hearing from you soon.
Best regards,
Dresslily Customer Support Team
I bought 5 things. I was extremely impressed with all of them. I received my order quickly and efficiently. Good quality. Reasonable prices. The clothes are just like they looked on the website and everything fitted perfectly. I already have other items saved in the favorites list for a next order. I'm definately going to be doing more shopping on dresslily.com :)
Tops are sizes for a child. Poor quality. Only received a portion of my order. This company is located in China so return is costly. They gave no email address. Can only be contacted by FB... STAY CLEAR!
Dear B W.
Thank you for your important feedback and for letting us about your experience with us.
We want to extend our sincere apologies for the problems you have experienced.
We has followed your case and send email to you to solve this problem, could you kindly check your account then reply our email?
We would be grateful if you could please continue your communication with us in your support ticket(s), so that we can work together to reach an acceptable solution. We are committed to assisting every customer at any time. Many thanks.
Best Regards
Dresslily Customer Service
Overview
DressLily has a rating of 2.4 stars from 4,652 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with DressLily most frequently mention customer service, tracking number and credit card. DressLily ranks 12th among Discount Clothing sites.
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Dear Win G.
Thank you for notifying us of your complaint.
We want to extend our apologies to you regarding your issue, we will work hard to ensure it is resolved to your satisfaction.
For your case, we has confirmed the problem and offered a solution on our support center, could you kindly check your email then offer a reply?
We will also contact the customer to apologize for the delay and offer an accommodation for their troubles and inconvenience. We feel that this is the least we can do in the circumstances.
Thank you for your time again.
Best Regards
Dresslily Customer Service