DressilyMe

Ok So there are thousands of youtube videos and comments about dressilyme and i now i have my own personal experience. DO NOT BUY FROM THEIR, if you are looking to get customer service and resolution to any issues that you will have with your dresses. Managers are in a meeting for like a week, never can get someone higher. They would not note on their site that the dresses may not be the exact style that you see on the website or the color that you choose on the site, because they have different tailors and they make it to "their handicraft" not what you see on the site and order. I was super excited, couldn't wait to see my dress for the wedding. I'm one of other bridesmaid who also ordered on the site. My dress flowers is on a completely different layer from the others and the color is not the same shade. After contacting them they said we have to inform them that its multiple dresses for the same event and order it under one account. Im like ok, well show me on the site where it says we need to state this so i can see my error and if its on my side, ill order another. They cant tell me where. And they wont refund me for the incorrect dress, only give a $10 if i order a new one. I'm so annoyed. Terrible resolution.

I was surprised with the prompt replies from the customer service person prior to and during my custom order process. I was pleasantly surprised that the dress arrived much earlier then what the customer service person told me.

I was very disappointed that I could not fit into either dress. They had confirmed my measurements prior to making the order, I am very hourglass shaped. The mermaid style dresses fit in the bust and waist but were too small in the hips and legs. They were so tight that I could not walk in the dress let alone sit down. One of the dresses measures 1.5 inches and the other 1 inch smaller then the measurement given. They emailed me a photo the the dresses turned inside out saying that they are the correct sizing but when measured with the dresses right side out they are too small. They are well sewn but are two separate layers of fabric, which is very good quality but the outside lace bulked up over the inside because it was to small. I sent photos of me squeezed into the dress and the dress with the measuring tape showing the finished measurement. They will not return or refund or remake with the proper measurements even though the site says they will work to ensure the dress is made to the customer supplied measurements. I even went to a bridal tailor to confirm my measurements and to confirm the measurements of the sewn dress. She confirmed that I gave them the correct measurements and that the completed dress is not made to the measurements.

I purchased a two piece dress on 3/16/17 for an event that was held on 7/1/17. The top was cut extremely small. The company would not take responsibility for the mistake, but offered to make me another top at a discounted price. On 5/26/17, I purchased the other top. I received it on 6/26/17 and This time the top came in without a lining... Once again, the company would not take responsibility... They recommended taking the top to a local tailor to put in the lining, when I refused they offered me another top once again at a discounted price. I was unable to wear the dress to my event, and had to purchase an entirely different outfit. I do not think I should be responsible for their mistake. I do want the top because now I have a skirt without a top, but I do not think I should have to pay again. Especially since I had to buy something different for my event. I've tried contacting customer service, but they are only willing to offer me another discount. Sooo disappointing... I guess I should have read reviews prior to my order. I see others have had the same problem

I ordered this dress for my Prom one months ago after having ordered another product through dressilyme. I ordered my dress in Falu Red and it was gorgeous. I ordered it along with a petticoat this time, because I discovered after my last order that the skirt is not as puffy without it. I had problems with the sizing, though: I custom size ordered with the exact same measurements as I used last year (the dress fit like a dream) and the first dress I bought still had room to lace up in the back. This dress, with the same measurements, was too short (even before the petticoat) and the bodice was too big, even laced up as tight as it would go. I was very disappointed in that respect. However, otherwise, the shipping was fast, the dress is good. Allow some time for the dress to unwrinkle and inflate if you're ordering from this site, they are big fluffy dresses packed tightly into small bags before they're shipped to you. Just shake it out and leave hanging out for a day or two, it'll be fine. Altogether, a very good order.

I ordered a lace mother of the bride dress and when it arrived it looked like the dress maker was drunk. The quality is extremely poor. The lace on one side of the dress was close together and on the other side the lace was much further apart. Some of the lace was fraying and some was even torn. There were also splits in the side seams. There were several parts where white cotton was showing and the dress is navy. They said when I asked for a refund - (As you can see the dress is very beautiful with very good price. Could you please kindly spend a liter time to fix the lace and keep the dress meanwhile we refund you partial money to you?) If I was a dressmaker capable of fixing such a mess of a dress I wouldn't have ordered it through them. It would cost more than the price of the dress to get someone to fix it which I don't think would be possible. They are now saying - (As you can see the lace appliques on the dress was purely handmade to made to the dress, so it can not be exact same due to the handmade working. In that case, could you please check with your local dressmaker to alter or fix it, meanwhle we apply to return you partial of many to you as gift to you) This is a disgrace. I have sent them several photos of their disgusting work and they make out that they are giving me a gift of a partial refund. STAY AWAY FROM THIS COMPANY - THEY ARE BAD NEWS

I ordered my dress on February 22, 2017. I just received my dress on today, March 24, 2017. I was very hesitant about ordering this dress online, especially from Hong Kong, being that their sizes are extremely different from the US. I emailed them before placing my order and they suggested that I do custom measurements which as I did. I sent another email inquiring about how long it would be before I receive the dress. The ensured me that tailoring time would take 15- 18 days and 5- 7 days for shipping. On March 21, 2017, I emailed them to check status of the dress and they stated that the dressmakers were almost complete with my dress. Within the next 2 days, I got an email stating that my dress had shipped. It left Hong Kong on Wednesday, March 22, 2017 and was delivered to me today. The communication was excellent. They responded to my emails within the same day. For the most part, my dress is gorgeous!!! I couldn't have asked for anything better. It is slightly different from the picture but it is amazing. I am not a person who enjoys typing reviews, but I am taking the initiative to write this to alleviate some of the hesitation that some of you may have like I did before ordering. I will upload some photos after my wedding. But i said all of this to say, DressilyMe is legit and they made me a beautiful gown! Thanks DressilyMe!

I want you to know that the wedding dress that I received was horrendous.
When received - the buttons were falling off. They were so loosely sewed that you could not button. The buttons pulled right off.
The neck to waist – which was not a measurement asked for - was so long that it gapped and could not be closed properly. The length of the dress was requested so you should have approximated better.
The lace back was made so far around to the sides of the dress that you could see breasts on both sides. Pink thread was wound in the material and around at varied sites on the dress. The hems were unfinished and fraying.

It did not look like the picture at all.

I have to say that I thought it would be alright to order from your company based on the reviews however, I guessed wrong. That left me with no dress for the wedding...

So with that being said, I will not be recommending your company ever. That was $250 that was a waste. Do not be fooled by the website. STAY AWAY... FAR. FAR AWAY

Bride to be very tight on cash. I had decided to go online and order a dress from dressilyme since trying to buy a wedding dress is super expensive. I was so excited at first when looking at the pictures online and thought the dress would be exactly as shown. You receive what you pay for, the materials used were super cheap! The dress that I bought was a trumpet style with lace top and satin overlay bottom. What I received instead was a dress that had tulle with lace stitched to it, the neck and shoulders weren't finished, just cut. You could see the jagged ends! The bottom of the dress was super thin, it had two layers of fabric and you could clearly still see my underwear and through it. The way the dress was put together did not fit right at all with my body. Made me look like I was 3 months pregnant with bumps and lumps all over the place. I'm not a big girl, 5'4 and weigh 130 lbs... workout, keep myself fit. Flat stomach. It was just a horrible cut. I wrote to dressilyme and even tried calling them since they have a shipping location in CA. I had a rep finally write back to me after about a week and a half of trying to contact them. They had me send in pictures of the dress and say why I was dissatisfied. I told them I wasn't happy and wanted a refund, I had paid $150 for the dress. They refused to give me a refund even though I was within the time frame to get my money back and would not respond to my emails after I kept trying to contact them. Take your money elsewhere, definitely not worth it!

http://www.dressilyme.com/p-chic-tulle-stretch-satin-bateau-neckline-floor-length-sheath-prom-dress-*******.html
I custom ordered this dress thinking that if I were to do that, then it would fit me perfectly. I received the dress, the color looking nothing like the swatch and the dress looking slightly differently from the pictures. The back wasn't as low and there were obvious sewing issues in the seams. Besides the look of the dress, the dress fit as if it were made for a pregnant woman. The front panel of the dress had way too much extra fabric just hanging there. The fit was completely wrong. When I tried to resolve the problem with the makers, all they did was keep telling me that "the dress was made to your specifications." I paid the extra $19.99 for them to tell me that I ordered the dress that way and that there would be nothing they could do for me. I would have expected that they would be willing to help and resolve the problem but all they did was refund me $15. I DO NOT recommend this site or this dress at all.

I was excited to be ordering a dress for my daughters wedding. I read the return policy before ordering and spoke to a person on the phone and both indicated it was not a problem to return a dress if there was an issue. I received the dress the color was good and the beading was nice, however, it was too big, and it was sewn incorrectly across the waist, the bust to hip length was too long for my body and the dress did not look like the picture at all. When I wrote this back to the company they wanted me to take a picture of each of my measurements, then try the dress on and take a picture of the front, the back, and each of the sides and several other steps then they would decide what the best solution for the situation would be.

I simply did not want to jump through all those hoops when the dress wasn't right in that many ways, but they will not return my money even though they said it would not be an issue.

I for one will never buy a dress from them and unless you are willing to jump through all those hoops to return a dress, of which they won't give money back I would suggest you don't buy a dress from them either.

My daughters grad dress that we ordered had a different bodice. You could completely see through it, she might as well have been naked from the waist up unlike their advertised photo of this dress. The beads were different in colour and cheap beads thats were falling off again different from advertised photo.
The zipper should have been an invisible zipper however as the bodice was beige and dress from waist down was black, they put a white zipper on, which was extremely visible unlike their advertised glossy picture of the dress. It was custom made, parts of the dress were so tight it could not fit over my daughters hips and other parts were so loose it could have fitted someone 4 sizes larger. As I sew a lot I wish I just made her a dress, guess I learnt the hardway, and the dress did after all come from... CHINA. As for Customer Service... what a joke... they have my money... RATING - bloody arseholes. I have added a photo of the dress we recieved you can compare it with their advertised glossy photo (totally different and cheap) Photo 23

To those of you looking to order or wanted to order from various Chinese scam sites DO NOT DO IT! I like to browse the different sites just to see whose designs they have stolen and I tried to look at Dressily and they are part of a very large lawsuit along with over 3000 other sites. Now if this doesn't turn you away, then shame on you! But let this be a warning that there is a serious problem with the scam sites and finally something is being done about it. I know what it is like to be a bride on a budget. I have been there, but I found my perfect dress in my country within my price range and my range was only up to $300 but it can happen. Was it the dress that I dreamed of as a young girl? Nope, but what do I know about the price of things at 15 y/o. My day was fantastic because while the planning and preping are definitely an important thing after spending 12 months for an 8 hour day the most important thing is the marriage.

I encourage you to try to go to the website and you will get the counterfit notice and can look at the list of sites that have been shut down. Please don't waste your time or money

I've only purchased from Dressilyme once, but I loved the service I received. My best friend is a frequent customer as well. I don't understand why anyone would be complaining about it. If you want cheap items for good quality, and it takes a month to arrive... who cares? If you need your clothing or dresses immediately you can pay for expedite shipping. I paid for it for the dress I bought because I needed them for a wedding I was attending. They arrived just in time for the wedding. If not, waiting a little bit won't hurt you, and their saving you cash, as well as themselves (allowing them to expand and become better as a store!). Best part was that the dress I bought are absolutely amazing. Honestly, it was. Very happy with it. However, this store isn't one of the top department stores in America like Nordstrom; don't expect the same experience. (Note that Nordstrom's services are top-notch because everything there is so EXPENSIVE. Buying there you are only paying for the service. I speak from experience, as I used to work at Nordstrom.) Don't expect this store to be anything but great items at factory price (which is where they're coming from), and you'll love it too. Even stating this, I thought their customer service was great. They do the best with what they have and are honest and straight forward. When I had a question about the shipping, they even responded within a day. It was pretty awesome.:)I'd recommend trying this store out. If you're nervous about it, buy only one item. It's so cheap for the quality that it's a "risk" you can afford to take on this store. Hopefully after one purchase, you'll like it to. I hope to see this store continue to grow and improve. I honestly wish there were more places like this out there.

É inacreditável a qualidade dos acabamentos e dos tecidos na peça. Meu pedido foi cheio de alterações e totalmente personalizado, e posso dizer que cada alteração foi feita plenamente. Estou muito satisfeita e muito feliz. Obrigada a equipe!

It's incredible the quality of finishes and fabrics. My request was full of changes and fully customized, and I can say that each change was made. I am very satisfied and very happy. Thanks team!