Totally dissatisfied due to size ordered. Nothing should ever be advertised if they aren't going to be close to shoe size. I supposedly ordered a whole size bigger but couldn't even get my foot into the boot. I've contact Dream Pairs through their website hopefully going to be compensated for the cost.
I will never buy from this company again. I bought two pairs of shoes and ended up having to pay as much shipping to ship them back as I would have for one of the shoes to keep. It was their fault that the sizing was not correct. I always wear an 8 1/2. I was told that I would be able to get a 15% off coupon. I was not OK with that. I was then told I could get a 20% off coupon. I was not OK with that because I couldn't get that as a new customer they were not willing to match what I had to pay and shipping towards even credits for another pair of shoes the customer service is horrible. I will never buy off of them again.
Hello Stephanie,
We apologize that the fit of the shoes and the return were a bad experience for you.
We would love to have an opportunity to discuss in further detail the experience you have encountered so that we can take the necessary steps to improve in the future.
You can search our Dream Pair brand to contact our customer service team. We are committed to providing you with a satisfactory solution and ensuring your experience with us is a pleasant one.
Bought kids shoes which fell apart completely after two months. Holes in the sides showed up after a month of light to moderate use. By the second month the body of the shoe was separating from the rubber rendering them unusable.
Sent an email regarding the poor quality assurance, but they never bothered to respond.
Hello Adam,
Thank you for sharing your experience with us. We’re so sorry about the issues you’ve been having with our shoes. We will forward your feedback to our manufacturer to reinforce quality control.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution.
You can email us at contactus@dreampairshoes.com.
We appreciate your opinion and look forward to seeing you soon here.
Sincerely,
Dream Pairs Customer Service Team
It's a shame the shoes were cute, however the all round customer service was the worst ever. The customer manager Ruby was rude, unhelpful with the return. The shoes run small and shipping for exchanges and or refunds are at your own cost. You will also pay for shipping again when you reorder. When I talked to Ruby about previous rude customer service, not an apology at all. Obviously her customer service skill are no better. Warning don't order fri
Here still waiting for my refund!
Hi Christy,
We sincerely apologize on behalf of our company for the unpleasant experience you had when communicating with our customer care representative.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
We would like to discuss this with you so that we can go over the available options with you, assist with anything you need, and hopefully restore your faith in us. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution.
You can email us at contactus@dreampairshoes.com.
Don't hesitate to contact us. We appreciate your opinion and look forward to seeing you soon here.
Best Regards,
Dream Pairs Customer Care Team
I bought two pairs of shoes. The first pair were great so I ordered a second. The second pair for poorly. The return policy is terrible you have to pay for shipping which can be expensive. I'm hoping I will get a refund as I've read that some people don't.
Hello Marlene,
We understand your concern regarding not receiving a refund.
When the return is initiated, once the product has been received at our facility and inspected, a refund should be processed within 2 business days. Please don't worry.
We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
If you have questions about the return process, you can find ways to contact us through this link. https://www.dreampairshoes.com/pages/contact-us
Sincerely,
Dream Pairs Customer Care Team
I do have one pair that I ordered from Amazon, which I did like. However I try to minimize my purchases from Amazon, so I tried ordering direct the next time. The shoes were too small and when I tried returning them, it was a nightmare. They don't do free returns and they require that you keep the original shoe box, which is ridiculous. It's a piece of cardboard.
Hello Cindy,
Thank you for letting us know about the issue. My apologies for the confusion.
We understand you're concerned regarding our return policy.
If for any reason you are unsatisfied with your purchase, as a prime member you may be eligible for a free return within 30 days of your purchase, on the condition as follows:
1. The product must be returned in the original packaging and must be unworn.
2. If the return window is closed, the buyer is responsible for the return shipping costs of the return and provides photos of the item.
We apologize for any inconvenience this may have caused.
Best Regards,
Dream Pairs Customer Care Team
I've had these black knit booties for about 5 years. I get lots of compliments. It's getting close to time to replace them but it seems they're gone. Oh well, they still look okay and are comfy so I will wear them into the ground. So sad I can't get more
Hi Margaret,
We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations!
If you need to know when to restock a specific size or color, please tell us the size and color details to check the inventory.
I'm happy to talk to you about our other options to see if any are a good fit for you.
You can find ways to contact us through this link. https://www.dreampairshoes.com/pages/contact-us
Sincerely,
Dream Pairs Customer Care Team
They have NO size chart for ordering. The sandals were too big & the customer must pay return shipping cost ($10.85) and they will not refund your original shipping ($6.99). So, when the shoes don't fit and you have to return them, you've ended up paying about $17.84 to have merely TRY THEM ON. Then they get to re-sell the same sandals again and again to unsuspecting customers. That's bad business to not offer a sizing chart and then penalize your customers for it. DO NOT BUY THEM!
Hello Tanya,
Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the return of your order.
We are deeply sorry that our return policy cannot meet your expectations. Unfortunately, that isn't possible as of this moment, but we're considering offering more variety in the future. We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution.
You can email us at contactus@dreampairshoes.com.
We appreciate your opinion and look forward to seeing you soon here.
Sincerely,
Dream Pairs Customer Service Team
This is a scam. I ordered shoes which
Did not fit. I returned as per instructed and am getting the run around about a refund - even though I sent with tracking proving the shoes were delivered. Also, the quality was very poor. If I could give zero stars I would.
Hello Nic,
Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the return of your order.
We are sorry that our shoes don't fit. We understand how disappointed when you received a pair of shoes you love but ended up being not fitting. We will be sure to forward your feedback to our manufacturer to evaluate the shoe sizing.
We're also sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution.
You can email us at contactus@dreampairshoes.com.
We appreciate your opinion and look forward to seeing you soon here.
Sincerely,
Dream Pairs Customer Service Team
Great Quality, Color, Fit, and look. These are really cute and I liked them so much that I bought another pair but in white. I think the shoe could have a little more padding on the bottom and sides to where the foot lays in, but other than that, I think these are beautiful. The fabric feels like velvet almost (So super soft) on the outside. The color is vibrant and I hope will stay like this for long. The quality of the shoe feels and looks great and I think will hold up nicely for a while.
Dear Andrea,
We really appreciate you taking the time to share your feedback. We’re genuinely honored by your kind words. It’s customers like you who make our job wonderful.
We will continue to further improve our product and provide better service for our sincere customers like you.
Looking forward to your next visit.
Best Regards,
Dream Pairs Customer Care Team
These people are scammers I returned my order and they never refunded me they said they don't know web here my package is these people are thieves they will take your money and the shoes are very cheap quality.
Hello Taylor,
Thank you for taking the time to bring this to our attention. We are very sorry to hear about your bad experience with our shoes.
We understand that you returned your shoes to us but never received a refund.
We would like to discuss this with you so that we can assist with anything you need, and hopefully restore your faith in us. Could you contact us for a further communication, emailing us at contactus@dreampairshoes.com? We will try our best to provide you with a satisfactory solution.
You can also find ways to contact us through this link. https://www.dreampairshoes.com/pages/contact-us
Don't hesitate to contact us. We appreciate your opinion and look forward to seeing you soon here.
Best Regards,
Dream Pairs Customer Care Team
I just recently ordered a cute pair of shoes from Dream Pairs, they fit tight in the toes, so I wanted to return them. I ordered the DPU2 14 Chunky Low Block Heel Pumps Comfort Oxfords Shoes Casual Loafers in Navy. I wrote to the company, they wrote back suggesting I keep the shoes. If I wanted to return, I had two choices: a 40% off coupon for a different pair of shoes, or a 30% refund. I wrote back questioning the options, was again instructed what my options would be, they do not offer a full refund. I would be responsible for shipping costs to send the shoes back. So the shipping costs would be just about how much I'd be getting in a refund. I'm really disappointed, I've never dealt with a company that did not offer a full refund. I would not recommend this company, if the shoes don't fit you're pretty much stuck.
Hello Pat,
Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the refund of your order.
If you return the product, you will not only get a 30% refund. The 30% refund is the option we offered for you to keep the shoes. My apologies for the confusion.
We are deeply sorry that our return policy cannot meet your expectations. Unfortunately, that isn't possible as of this moment, but we're considering offering more variety in the future. We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution.
You can email us at contactus@dreampairshoes.com.
We appreciate your opinion and look forward to seeing you soon here.
Sincerely,
Dream Pairs Customer Service Team
Look good,excellent quality finish and amazingly comfortable to wear.The style is pull on and need a shoe horn to ease them on with.A good look with trousers and dresses and suitable for any season.Purchased from Dreampairs site on Amazon,no receipt to show.
Dear Sandra,
Thank you for the feedback. We're so happy you have enjoyed our product.
Thank you for being our treasured customer. It means a lot to us!
Thanks,
Dream Pairs Customer Care Team
These are perfect dream pairs sandals for outdoors! Fit great, look super nice. You can dress them up or down depending on the occasion. Perfect summer shoes. Love it!
Hi Jerry, We’re genuinely honored by your kind words. It’s customers like you who make our job wonderful. Looking forward to your next visit.
I bought a pair of navy round slip in pumps and thought I would be delighted. Much to my dismay, the second time worn, they touched the steps on Easter Sunday and there's a big gouge on the toe. When I called Ruby in customer service today, she listened and then dead silence - really? The product is made of a faux leather which can be scrapped off within much pressure. Shoes are supposed to be durable and not so delicate that it can be ruined without much effort! She essentially said too bad so sad. Wearer error. It's really alarming that there was no remorse or customer service or some kind of remedy.
CLEARLY - I DO NOT RECOMMEND DREAMPAIRS SHOES unless you live in a bubble. N E X T!
Hello Michelle,
We are sorry that the upper material of your shoes peeled off after hitting the steps.
We sincerely apologize on behalf of our company for the unpleasant experience you had when communicating with our customer care representative. We can understand your disappointment after being replied with an unsatisfactory settlement to your shoe problem.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
We would like to discuss this with you so that we can go over the available options with you, assist with anything you need, and hopefully restore your faith in us. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution.
You can also find ways to contact us through this link. https://www.dreampairshoes.com/pages/contact-us
Don't hesitate to contact us. We appreciate your opinion and look forward to seeing you soon here.
Best Regards,
Dream Pairs Customer Care Team
Very good looking styles. Multiple color choices and affordable price. If you are looking for a brand can fit all your family members, Dream Pairs would be your choice.
Dear Lu K., thank you for choosing Dream Pairs and taking the time to write this review. It means a lot to us!
If you are unsatisfied with the product that you have purchased, the buyer (not Dream Pairs) is responsible for the return shipment cost ($30-$40). So basically, you are paying Dream Pairs company to try on their shoe. This is not how an online retail establishment should be set up. By not paying for the shipping on returns, the company is telling the consumer upfront that they don't back up their product. If the company trusted in their product, then they would offer the option to return the items for free because there wouldn't be many returns. The fact that they don't offer this supports the idea that their product will most likely be returned. DO NOT ORDER FROM THIS COMPANY!
Hello Kim,
Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the return of your order.
We are deeply sorry that our return policy cannot meet your expectations. Unfortunately, that isn't possible as of this moment, but we're considering offering more variety in the future. We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution.
You can email us at contactus@dreampairshoes.com.
We appreciate your opinion and look forward to seeing you soon here.
Sincerely,
Dream Pairs Customer Service Team
The boots look exactly like the picture and they are very comfortable. I will order from them again.
Hi Jennifer, we’re so glad to hear that you love our shoes. We're thrilled that it met your expectations! Looking forward to your next visit.
Shoesook grest but came up very small and they won't refund full amount. I am both shocked and annoyed!
Hello Jacqueline,
Thank you for sharing your concern. We apologize for the unpleasant experience you had with our company.
My apologies for the confusion. Please note that we do not refund the original shipping cost when we issue a refund for the returned items.
We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
Best Regards,
Dream Pairs Customer Care Team
They are comfy and they fit perfectly they are true to fit, thank you Dream Pairs for letting me try them.
Dear Loretta,
Thank you for choosing Dream Pairs and taking the time to write this review. It means a lot to us!
We’re so glad to hear that you love our shoes. We're thrilled that it met your expectations!
Thank you for being our treasured customer. Looking forward to your next visit.
Best Regards,
Dream Pairs Customer Care Team
Overview
Dream Pairs has a rating of 1.7 stars from 21 reviews, indicating that most customers are generally dissatisfied with their purchases. Dream Pairs ranks 530th among Shoes sites.
Since our establishment in 2009, the brand has expanded its reach by offering our customers online shopping. In keeping step with our belief that style should be accessible to all, whatever your budget, we deliver product inspired from the runway to the inspo of the moment. Our stylish, trend-focused and price conscious designs will surely deliver on its promise to have you own your own killer look and next-level aesthetic.
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Catherine,
We are truly sorry to hear that the shoes did not fit well and that you had a disappointing shopping experience. We understand how frustrating this must be, and we sincerely apologize for any inconvenience caused.
We really want to help you resolve this issue. You can search our Dream Pair brand to contact our customer service team. We are committed to providing you with a satisfactory solution and ensuring your experience with us is a pleasant one.