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This is a scam. I ordered shoes which
Did not fit. I returned as per instructed and am getting the run around about a refund - even though I sent with tracking proving the shoes were delivered. Also, the quality was very poor. If I could give zero stars I would.
Products used:
Returned shoes but refund is NOT forthcoming.
Nic B.'s review of Dream Pairs earned 3 Very Helpful votes
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Shoesook grest but came up very small and they won't refund full amount. I am both shocked and...
I do have one pair that I ordered from Amazon, which I did like. However I try to minimize my...
Hello Nic,
Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the return of your order.
We are sorry that our shoes don't fit. We understand how disappointed when you received a pair of shoes you love but ended up being not fitting. We will be sure to forward your feedback to our manufacturer to evaluate the shoe sizing.
We're also sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution.
You can email us at contactus@dreampairshoes.com.
We appreciate your opinion and look forward to seeing you soon here.
Sincerely,
Dream Pairs Customer Service Team