Thank you for sharing your concern. We apologize for the unpleasant experience you had with our company.
My apologies for the confusion. Please note that we do not refund the original shipping cost when we issue a refund for the returned items.
We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
Hello Jacqueline,
Thank you for sharing your concern. We apologize for the unpleasant experience you had with our company.
My apologies for the confusion. Please note that we do not refund the original shipping cost when we issue a refund for the returned items.
We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
Best Regards,
Dream Pairs Customer Care Team