Tanya H.’s Reviews of Dream Pairs & more

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Dream Pairs

Shoes

“You'll end up paying about $17.00 just to try on (then return) these sandals.”

7/23/22

Verified purchase

They have NO size chart for ordering. The sandals were too big & the customer must pay return shipping cost ($10.85) and they will not refund your original shipping ($6.99). So, when the shoes don't fit and you have to return them, you've ended up paying about $17.84 to have merely TRY THEM ON. Then they get to re-sell the same sandals again and again to unsuspecting customers. That's bad business to not offer a sizing chart and then penalize your customers for it. DO NOT BUY THEM!

Tip for consumers:
Returns are at the customers expense & you'll lose original shipping costs. They also did not provide a size chart for them sandals, which is more likely items won't fit. It'll cost you too much to return shoes that don't fit.

Products used:
sandals

Service

Shipping

Returns

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Thank you

Dream P. – Dream Pairs Rep 2/22/24

Hello Tanya,

Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the return of your order.

We are deeply sorry that our return policy cannot meet your expectations. Unfortunately, that isn't possible as of this moment, but we're considering offering more variety in the future. We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.

In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.

We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution.

You can email us at contactus@dreampairshoes.com.

We appreciate your opinion and look forward to seeing you soon here.

Sincerely,
Dream Pairs Customer Service Team