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If you are unsatisfied with the product that you have purchased, the buyer (not Dream Pairs) is responsible for the return shipment cost ($30-$40). So basically, you are paying Dream Pairs company to try on their shoe. This is not how an online retail establishment should be set up. By not paying for the shipping on returns, the company is telling the consumer upfront that they don't back up their product. If the company trusted in their product, then they would offer the option to return the items for free because there wouldn't be many returns. The fact that they don't offer this supports the idea that their product will most likely be returned. DO NOT ORDER FROM THIS COMPANY!
Kim F.'s review of Dream Pairs earned 7 Very Helpful votes
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Shoesook grest but came up very small and they won't refund full amount. I am both shocked and...
I do have one pair that I ordered from Amazon, which I did like. However I try to minimize my...
Hello Kim,
Thank you for sharing your experience with us. We’re sorry to hear about your concern regarding the return of your order.
We are deeply sorry that our return policy cannot meet your expectations. Unfortunately, that isn't possible as of this moment, but we're considering offering more variety in the future. We're sorry for the inconvenience our return process has caused you. We will forward your suggestion to the relevant team. To make the return process more convenient for our customers, we will optimize our returns process in the future.
In our attempt to offer you better service and retain you as one of our valuable customers, we will extend our best help to get you taken care of.
We would like to discuss this with you so that we can make things right. Could you contact us for further communication? We will try our best to provide you with a satisfactory solution.
You can email us at contactus@dreampairshoes.com.
We appreciate your opinion and look forward to seeing you soon here.
Sincerely,
Dream Pairs Customer Service Team