Doordash

"I only gave a 1 because it wouldn't allow me to give less. I would most definitely give them a -3 if I could. That's only because the dashers are the only good experience with this company. Otherwise, Door Dash is legitimately that bad.
I have only ever used Door dash delivery about 5 times and with out fail they screw something up EVERY TIME. The delivery people are great but unfortunately they work for a worthless company.
I call customer service every time I've ordered and either didn't receive something or received the wrong thing and they claim they'll "credit your next order". Of course they don't. The only time I was going to be adequately compensated it was "on your next order" so I did exactly what the customer service manager told me to do and of course I didn't get my discount. I chatted with a customer service representative for over an hour and they were worthless. To top things off they debited the wrong card and claimed they would debit the correct card. Of course that never happened. I WILL NEVER USE THIS WORTHLESS SERVICE AGAIN. I recommend every one to use any service other than Door Dash. Save yourself time and aggravation. Go elsewhere. You will never get what is promised and you'll have incorrect, cold food.

Placed an order with them today the driver has specific instructions to call me when arriving and hand me my food well he didn't do either he left my bag on the concrete where ants attacked my food alot of them the driver didn't even ring the bell they can clearly see I am disabled I have a ramp they need to walk to get to my door DoorDash basically told me they can't refund my money or give me a redelivery I'm on 8 different medication had arranged for food because I knew my helper wasn't coming until the evening.Now let me tell you of another incident before today driver was caught on camera taking my food out my bag putting down a dirty foreman mills bag he had that was empty put the restaurant receipt on the empty dirty bag and left You stole my food & left this nasty empty bag why even come.And your company steals people money they said can you send pictures I had to touch tbe infested bag inside open so they can clearly see not edible while showing them proof ants crawling on my arms disgusting and you won't give me my money or redeliver Shut them Down Company & Drivers some drivers are thieves and incompetent

Placed an order, driver calls at to tell me they dont have a specific roll, so I need to substitute & to call them back and let them know. Call them back, all of a sudden my order has been cancelled. I call the restaurant, they tell me they can't cancel orders, Doordash must of cancelled it. I call the driver, driver tells me the restaurant cancelled it. I call Doordash, they tell me the order is still active and I should be receiving it on time. TIme goes by, no order. I call back, another run around, it is now an hour later. Doordash confirms their driver misunderstood the process and cancelled our order. Their only suggestions? Cancel and replace the order, which will take another 45mins, or get a full refund. No discount on the order for time wasted and hassle of chasing an order, no offer of the meal on the house, nope. The kicker? The restaurant has been trying to communicate with Doordash to remove their restaurant from their service, and Doordash will not return their correspondence. Will never use their service again nevermind recommend it.

One star is one star too many for DoorDash. I just wasted $18.20 on lunch for missing items and what was delivered was inedible. DoorDash refused to refund my money so I canceled my subscription.

Unless you are very desperate, dont use this app. You will end up paying exorbitant service fees. Your food will still arrive an hour late or more. Cold, soggy and maybe even with spillage or oil seeping out of the bag. Had so many bad experiences. I kept giving them chances till today I have decided it's enough. Ordered my food at 6.30pm and I got it at 8pm, cold and soggy. I was charged $7.75 for service fee and $3.99 for delivery. I even tipped the driver as soon as the app said he is heading to me…he ended moving in the opposite direction! This isn't the first time this has happened. Even when I order from a fast food restaurant that is less than 2km away it takes more than an hour. If you raise the issue before the order is delivered, they ask you to contact them once the order is delivered for full refund. So after waiting for more than hour for food that I can't eat cause it's cold and soggy, I still can't eat the rest of the food cause now I have to be on chat with an agent to claim for the food that couldn't be eaten…this company is an epic failure and I'm quite sure is working it's way into liquidation.

I've ordered through door dash multiple times and only had one or two mistakes but today took the cake. I ordered and the dasher got a flat tire so I was called by door dash support and given the option to cancel that order and have them send another order to the restaurant with a new dasher to pick it up. When the dasher arrived he personally messaged me and apologized because door dash support never actually sent a new order request. He manually gave the restaurant my order and waited while they made it. In the end it took 2 hours to receive my food, which took up my entire lunch break at work. I contacted support through my app and was told by two different outsourced team members that they would only offer a partial credit to my door dash account for their mistake. I have received a full refund from door dash for a smaller mistake, each team member told me a full refund isn't possible. When I called their 1-800 number and spoke with someone they told me that I had already been issued a credit to my account which I told them to take back because I never authorized it, I wanted a full refund and asked to speak with the supervisor. She argued with me over the issue and kept refusing to transfer me to a supervisor, finally she put me on hold to speak with a supervisor. I was on hold for 10 minutes before they hung up on me without even speaking to me.
Kudos to the dashers who work for this company but my experience with support has put a bad taste in my mouth and I can't imagine handling a customer the way they did me today.

Worst company ever! Horrible business practices!

We have used this company as well as many others for food delivery. Every time we use this company, both the restaurant and the dasher leave items off of our orders that we are charged for. We report this because it is not only disappointing but costs us money for orders that are without fail, always missing at least two to five items on each order. While the first few times we reported this, Doordash provided small refunds that did not take into account tax nor tip, they have refused to acknowledge it the last three times we have reported it. It is not actually our fault that your dashers do not check orders or ther restaurant preparing it is leaving items off. Maybe if you do not want to have to do refunds, then you should have your dashers check. We order from Bite Squad, Grubhub, Ubereats, and Postmates but the only time we are missing food is with your company. Sub par service here. Might even be your dashers are stealing food. The only reason we kept trying to use you is because you offer more in our area. But we will not continue to pay for food we are not receiving. Your customer service really is a sad excuse and reflects poorly on your company. We will never use DoorDash again. We are not paying for incompetence and possible theft.

Food was late late cold and was swapped from one driver to the next, driver couldn't speak English and his attitude was terrible drop my food at door and didn't even tell me.

Multiple times they have refused to refund orders that should up hours late and when I mistakenly made an order to an old address and immediately canceled it they refused to refund the order.

7:31pm, Tuesday, 2/1, I placed a order. At about 8:20pm, I got a call from a dasher, that my order had been given to someone else and they were re-making it. I explained to the Dasherr if my order tracked like it was supposed to it should have been delivered within minutes of this call. It was going to take them another hour to re-make & deliver the 2nd order. Dasher's response…Oh that's not bad! This Dasher could have cared less. You could hear it in his voice that he did not care. I was trying to talk to him. He hung up on me. So 3 Dashers later, I never received my order which was for my whole family. Then I received a text that my order was canceled. Then a call that my order was canceled that they sorry & did I want a credit or refund. Really? Seriously? This is the 2nd time this has happened. This is not good customer service. They have a major problem internally.

My name is Julio Wright and I need file a complaint toward doordash driver named () for committing larceny 6th in further stating that my order was delivered when it was never received.

My door dash account e-mail is *******@mailfence.com and my telephone number associated with my account is: 860-4##-4#$#.

This on regards Order Number: *******389 which was placed for McDonald's (*******-CROMWELL II), on 2/27/2021 around 8:41 pm. (see attachment

The order consisted of 1 20 McNuggets & 2 Medium Fries $6.01 1 Coke® $2.59 3 Hamburger $3.57 Subtotal $12.17 Tax $1.07 Delivery $0.99 Service fee $1.46 Dasher tip $0.00 which resulted in the total amount of $15.69. (see attachment)

While the order was on the way to be delivered. I was assigned to had () as my delivery driver. The driver I noticed was going in the wrong direction off the Door dash GPS tracker so I had decided to had left several text messages to this driver so that they would be able to locate me. The driver was hostile in their responses and stated that they know how to get here but still was proceeding in wrong direction off the GPS tracker.

I later then decided to had called the driver upon whom had acted hostile and stated to me that they were on their way to my residence and then decided to had hang up the phone on me.

As of 2/27/2021 I had never received my order. I believe the driver was motivated to had stolen my food and marked it as delivered as a result of them being unable to locate my residence.

I need an angency's help ensure that I receive a refund from Doordash on this order since I had never received my order.

Julio Wright

I've had two separate issues with this service in recent weeks. My latest which is very similar to the first issue involves ordering through a Popeyes app. Apparently they use Doordash for their delivery service. I placed my order and was advised in a text that my order should arrive by 7:25PM about 25 minutes later. About 7:45PM I tried to contact the driver through the text and got a recording stating the phone is not in service. I got a call from the driver (by mistake) about 7:55PM stating that he was trying to call corporate. Apparently he had been waiting in the drive through for half an hour waiting on my order and discovered the restaurant had closed. At about 8:45PM I get a call from Doordash support stating they have a second driver waiting in line at Popeyes to pick up my order so of course I asked who was lying to me? Being told one thing and then something totally opposite did not bode well for me. Of course by then I had made other arrangements so I asked them to cancel the order and made it known that this was ridiculous. Then I asked them to process my refund and to which I was told I had to call a different number. So the charade begins sending me in circles. The first time about two weeks ago was an order through a Jersey Mikes app which I also never got the order. I no longer trust Doordash as being a reliable delivery service and will from now on pick up my orders as this is much less of a headache. If I was able to give no stars, I would have done so. They don't even deserve that in my book.

Ordered for first time - scheduled delivery an hour and half out. AT TIME DELIVERY WAS EXPECTED - I received a text saying it wasn't coming. I was charged. I RE-ORDERED - I called the restaurant to verify the 2ND TIME. The restaurant assured me that the order would be delivered.

However, AT THE TIME THE ORDER WAS EXPECTED - AGAIN - ANOTHER TEXT SAYING IT WAS CANCELLED.

Now, DOORDASH CHARGED ME TWICE AND I HAVE HAD TO CALL REPEATEDLY TO GET THE MONEY REFUNDED. WHAT KIND OF SCAM OPERATION ARE THEY RUNNING? I RECEIVED ONLY ONE OF THE TWO REFUNDS. I GET THE SAME STUPID SCRIPT READ TO ME BY FOREIGN PHONE WORKERS THAT IT IS ON ITS WAY -

IT HAS NEVER ARRIVED. DOORDASH OWES ME $54.82.

I have been a frequent user of GrubHub, always on time, always nice, always available. Never had a single problem.

DOORDASH IS A NIGHTMARE

Don't do it I never received my refund nor my food and they told me nothing they can do… messed over me and loss my money never again and this wasn't the first time!

I ordered candle. I received smaller size same price. Bed bath and beyond the merchant who post photos of product they have not had for weeks.

Doordash a big 0! Horrible service and customer support
If I could give doordash a 0 or worse i would.

We ordered food to be delivered via doordash, and had it delivered to our house, well coodoes to the restaurant the food was very good, but our house is in a gated community, and the door dasher decision to speed in our community was stopped by security. She then promptly proceeded to tell the security officer she was a guest, and not a delivery driver. Because of this We the home owners received a $115.00 traffic ticket, which the doordasher refused to pay.

The doordasher then came back to our community administration building and flipped out at the community officials stating she was being set up, and that Security had stalked her to our house and sat and waited for her to return to the gate house. She in fact received the citation a block away from our house in transit to our home.

Now what is worse- we had paid for our food, but now because of the doordasher we now have to pay a $115.00 fine for her speeding ticket!

Door dash customer service also did nothing to help us! Stated that the ticket we received form her delivery was not their responsibility! ( Well thanks for the help!)

So- What kind of logic and service is that! We will never use doordash again.

Live and learned sadly how horrible doordash really is!

The last thing this company should be in is customer service!
I agree with whoever said they wished they could put negative stars. After placing an order, getting notification from my credit card company and expecting my delivery in the time frame stated- I waited... and waited... and waited. I texted and called my "dasher" who never responded. I called the restaurant who said the card was declined so th dasher left. My credit card company called Door Dash while I was on the line because Door Dash said my card was declined when in fact it was not! Then the Door Dash rep said my order was on the way - no it wasn't! They "decided" to give me a refund ( no kidding since nothing was ever picked up or delivered) Did I mention that Door Dash never contacted me during all this - I would still be waiting since on line it did nor show any cancellation. Then I got a message from my dasher that they went to the restaurant and my order wasn't ready so he left. Fast forward - i spoke with the owner of the restaurant directly who informed me it wasn't MY credit card that was denied - it was the DASHER's card. Apparently the company charges you as a customer then issues a credit card to the dasher to use when they pick up the order. Needless to say this was never mentioned during all this. I did get a "Have a good evening" from the Door Dash customer rep!

I've ordered many times and my last order $54.00 was taken out of my bank account and the doordash person gets there to pick up the food they never received my order doordash are theives this is the 4th occurrence were money is taken and no food brought I am thankful that my doordasher called me to inform me and put me on the phone with them to be able to get my food Doordash will take your money and not deliver!

BEWARE OF THIS COMPANY

And at that this company is not BB accredited which is a little concerning