Donald O.

I've had two separate issues with this service in recent weeks. My latest which is very similar to the first issue involves ordering through a Popeyes app. Apparently they use Doordash for their delivery service. I placed my order and was advised in a text that my order should arrive by 7:25PM about 25 minutes later. About 7:45PM I tried to contact the driver through the text and got a recording stating the phone is not in service. I got a call from the driver (by mistake) about 7:55PM stating that he was trying to call corporate. Apparently he had been waiting in the drive through for half an hour waiting on my order and discovered the restaurant had closed. At about 8:45PM I get a call from Doordash support stating they have a second driver waiting in line at Popeyes to pick up my order so of course I asked who was lying to me? Being told one thing and then something totally opposite did not bode well for me. Of course by then I had made other arrangements so I asked them to cancel the order and made it known that this was ridiculous. Then I asked them to process my refund and to which I was told I had to call a different number. So the charade begins sending me in circles. The first time about two weeks ago was an order through a Jersey Mikes app which I also never got the order. I no longer trust Doordash as being a reliable delivery service and will from now on pick up my orders as this is much less of a headache. If I was able to give no stars, I would have done so. They don't even deserve that in my book.

One of my experience is placing an order from Jersey Mikes through their app. Apparently they use Doordash for their delivery service. Jersey Mikes just happens to be less than a five minute drive from me but I had been preoccupied. The order never arrived. Called Jersey Mikes who stated I had to call Doordash and we went around in circles. I finally got Doordash to send another driver with another order which took another 45 minutes. The second time was ordering from Popeyes through their app. Apparently they also use Doordash for their delivery service. I was supposed to receive my order about 25 minutes later but it never arrived. About 45 minutes later, I got a call from the Doordash driver thinking he was calling Doordash corporate. He went on to tell me that he had been waiting in line for half an hour only to find out that the restaurant had closed. I got a call from Doordash support almost 3 hours later to tell me that they have a second driver waiting to pick up my order at Popeyes. Was I lied to? Why would they even attempt to deliver 3 hours later? I told them other arrangements had been made and to cancel the order. They did cancel as I received an email but could not or would not process the refund. Here I am being sent in circles trying to get a refund. Doordash is the absolute worst!