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How would you rate Domino's Pizza?
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Rhode Island
1 review
0 helpful votes
Follow David C.
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So I have been ordering delivery fromDomino's Pizza in Ringe, NH for 1.5 years now and attempted to order food today because I'm finally was able to eat solid food.
Well I ordered some pasta, took my card and everything was set just like every order that I've placed in the past.
I get a call from the manager Erin that was 20 minutes later saying that they can not deliver to my address because it was out of their delivery area!
So I looked at the map of the blue line she sent and it is like 1 second from my house!
Obviously past management totally understood the delivery issues and accommodated me by making money which is a great business move since they would not loose any money.
When she called me we argued back and forth about the distance that was only 6 minutes away...
She sent me screenshots of the cut off line and I sent her the breakdown of where it was going to be delivered.
I'm so done with Domino's from now on and thank you to Jaffrey Pizza Barn for being an amazing new place to go to!

Date of experience: December 8, 2023
Virginia
1 review
1 helpful vote
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WHERE IS THE CHEESE?
April 13, 2020

I KNOW DOMINO IS A FRANCHISE BUSINESS AND I JUST RECEIVED DELIVERY OF A LARGE PIZZA WITH TOW TOPPINGS FROM THE STORE IN ANNANDALE, VA. IT COST $22.64, WHICH INCKUDED A $4.00 SERVICE CHARGE. THE GUY WHO MADE THE DELIVERY WAS GREAT. BUT, THE PIZZA HAD NEARLY NO CHEESE ON IT. IT WAS TOTALLY UNACCEPTABLE. THIS IS THE FIRST TIME I TRIED DOMINO PIZZA AND I WILL NEVER BUY AGAIN. I DID NOT CALL THE STORE BECAUSE ANY BUSINESS THAT WOULD DO THAT TO A CUSTOMER IN THE FIRST PLACE IS UNLIKELY TO PROVIDE ANY SATISFACTION. I AM A ANGRY CUSTOMER.

Date of experience: April 13, 2020
New York
1 review
0 helpful votes
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Please learn English
August 22, 2023

I am a positive person, but this food is garbage, and the employee who took my order did not speak a lick of English. He messed my order up, but he was polite

Date of experience: August 22, 2023
North Carolina
1 review
0 helpful votes
Follow Tameka W.
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Poor Customer Service
March 29, 2019

If I could give a zero, I would. I am very frustrated that I was treated very poorly as I am a repeat customer. I was treated as if my time and money didn't matter. Today I ordered 2 pizzas and was told it would be ready within 20 mins. I arrived within 30 mins thinking my pizzas would be ready and I could pick them up at the drive-thru window. I waited 10 mins at the window before having to make a call just so someone could even acknowledge that I was at the window. A female answered and told me the person who works the window was on the phone and would be with me shortly. I waited another 5 mins before deciding to go inside the store. When I get inside the store I see the female, who I'm assuming works the window, on the phone trying to reconcile a failed payment. What's even more frustrating, I see 10 or more employees during random things. Once someone decided to acknowledge and help me, I expressed how frustrated I was that I had been waiting without being acknowledged. The female employee referred me to her manager who could care less. She even expressed her unconcern by throwing up her hands like, oh well. Not once did she Express any empathy or give an apology. I was very shocked that she thought it was okay to run a business in that manner. I think that corporate should re-evaluate who they have running these stores because I can foresee this store losing a lot of business for poor customer service. This store will no longer get my business.

Date of experience: March 29, 2019
Colorado
1 review
0 helpful votes
Follow Tom D.
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Walked in to 30 rd. Store in grand Junction Co. To buy 2 tater tot pizzas. Was told 20/25 minutes. 40 min and three lies later I got something I wouldn't feed to pigs. After 15+ years I'm done

Date of experience: March 14, 2023
Washington
1 review
0 helpful votes
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Pizza was burned and hard.
August 26, 2023

Poor customer services, looked like teenagers were working there. Pizza didn't taste good,appeared like the people were in training. The location was 6546 Hampton Roads Pkey in Suffolk Va.

Date of experience: August 26, 2023
India
1 review
0 helpful votes
Follow Advocate Mishra Ji g.
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‼ ‼ ‼ Alert ‼ ‼ ‼
Beware of Fraud Delivery Agents of Domino's Pizza. Many Delivery agents of Domino's Pizza demand 'Extra Money' in the name of Due Amount.

I ordered pizza from a Domino's Store in Jabalpur. The order was already Paid Online through UPI. Inspite of that, the delivery agent came to my doorstep and told me that there was some 'Due Amount' which I have to pay, and he showed me his Personal Phone pe QR-code.

When the Grand Total amount mentioned in the bill is already paid online, then how can any amount be due?

And moreover, why would he ask me to pay the money in his Personal UPI QR-code?

Be Cautious, Be Alert.
If this happens to you, don't pay the delivery partner, and immediately complain against him.

Date of experience: November 14, 2023
Australia
1 review
0 helpful votes
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Useless
November 4, 2022

Ordered through menu log, type the correct address - RYAN - the "manager" in Wagga tell me I entered the wrong address for delivery, I go back to the original order, check it and called back as I indeed provided the correct address, only to receive a rather combative an EXTREMELY unprofessional response... I will not be supporting them again! Oh, and we did not actually receive the complete order:-(

Date of experience: November 4, 2022
Texas
1 review
0 helpful votes
Follow Christine F.
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You All should shut it down. It used to be good years ago, it's nasty now nothing taste good or look good, and the prices you all charge for that is ridiculous.

Date of experience: June 14, 2022
Bulgaria
4 reviews
15 helpful votes
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Overprised
July 26, 2020

Prices are too high for the medium quality of the ingredients that are used to prepare the pizzas. The Philadelphia filled crust is an amazing idea though :)

Date of experience: July 26, 2020
Delaware
1 review
0 helpful votes
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Bad Business
August 21, 2021

I order a pizza domino's pizza it was cold bacon taste old. Spoke to manager wanted to charge me 4.00 to redelivered another pizza from the dover delaware

Date of experience: August 21, 2021
Utah
2 reviews
0 helpful votes
Follow Marilee J.
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Dominos deliver sucks!
December 26, 2021

Dominos deliver is ridiculous! I ordered pizza to be delivered. They told me it would be 1hr 15mins for delivery. 3hrs 15mins later still had no pizza. I had to drive to Dominos to pick it up and they hadn't even started making it! I will never order from them again.

Date of experience: December 26, 2021
Oregon
1 review
0 helpful votes
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Theyre
July 11, 2022

They're not worth it. I ordered a pizza without cheese. They called to say it would be extra crispy but it was black. I got my money back and they got their pizza

Date of experience: July 11, 2022
New Hampshire
1 review
0 helpful votes
Follow Rita H.
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Domino's sucks
March 24, 2022

I would prefer not to even give them 1 star. I placed an order from Domino's and when we got the food, the cheesy jalapeno bread had bacon after I requested non due to a vegetarian living in our house. Not only was there bacon, but the entire center of the bread was raw dough and completely unedible. Domino's sent me an email for 20% off my next order to make up for it. The other day I decided what the heck I'll order Domino's and use my coupon before it expires. I went through the whole process of ordering and did not see my discount. I thought maybe it calculated once I completed my order. WRONG. You have to sign up to be a "piece of the pie rewards member" in order to receive the discount. No thanks. I tried to contact Domino's as my order was incorrect AGAIN, and they wanted me to fill out an online form to place my complaint. Halfway through completing it, one of the questions they asked was what I have for a cell phone, what version of software is on it and what version of the app do I have installed on my phone. I refuse to give out that information and therefore could not go any farther with my complaint. I will never order from Domino's again. They are expensive and $#*!ty. I'd much rather get in my car and drive to my local pizza place and support them.

Date of experience: March 24, 2022
Texas
1 review
1 helpful vote
Follow Joseph H.
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Order the pizza said it would take 2 hours wait time for it to be delivered I was okay with that, the lady that took my order verify the address and then the delivery driver call before you left the store to verify the address once again is in the driver calls and says he's outside and he's not outside he's got the wrong f****** address so now I'll call the store and they do not answer the phone they will not answer the phone for me anymore so I guess after waiting two hours for my f****** pizza now I don't get one because the driver was too incompetent to enter the proper address into his navigation $#*! Domino's Pizza! I'll never order another Domino's Pizza the arrest of my life on this Earth!

Date of experience: March 26, 2021
Canada
1 review
0 helpful votes
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? Green Peppers?
August 17, 2020

Ordered Supreme. With thin crust. Only about 1/4 of pieces had a VERY thin slice of Green Pepper. Disappointing. Generally speaking, a light hand with any of the toppings.

Date of experience: August 16, 2020
Illinois
2 reviews
52 helpful votes
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DAMNINOES
November 10, 2016

Always on point around here. I'd eat dominoes for days if I could. Unfortunately, I am unable to devour these pies on a daily basis. If you are able to, CURSE YOU! :) Go Big DoM

Date of experience: November 10, 2016
Pennsylvania
1 review
0 helpful votes
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Wings, gross
February 25, 2021

I ordered Wings onI line. They were all soft, no crispness at all. I was grossed out, like I was eating raw chicken. I usually order local pizza place but wanted to try something different

Date of experience: February 25, 2021
Connecticut
1 review
0 helpful votes
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James Bennett went above and beyond. James made a guess that I was stressed. I was with my cat in icu. Without asking he sent a treat with my pizza. Very, very kind.

Date of experience: May 1, 2022
Utah
1 review
0 helpful votes
Follow NOWAY E.
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I ALWAYS select DELIVER TO PASSENGER SIDE and they ALWAYS WITHOUT FAIL will bring the order to the DRIVERS SIDE!

The Online Ordering asks which side to bring the order to. It appears that either your employees are too d***n STUPID or too d**n LAZY to read the order directions... or it's not displayed for them... Don 't know which.

Date of experience: March 14, 2022

Overview

Domino's Pizza has a rating of 1.5 stars from 425 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Domino's Pizza most frequently mention customer service, thin crust and delivery driver. Domino's Pizza ranks 169th among Food Delivery sites.

service
169
value
156
shipping
95
returns
87
quality
148
+123