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Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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I was worried about my return. Nicole the clerk on line solved it. Superb! She took care of it and I'm a satisfied costumer!
Favorite place to shop, always have the cutest clothes. It has so many different styles that it's easy to find what I need.
Quickest service I've received and they are happy to help you. Whenever I have trouble with anything I send a message on their website and I get a reply within seconds.
Very quick and easy to talk to, she heard me out and got a solution within a minute. Amazing service and really nice girl!
Had trouble adding an item to the cart, used the chat option and mentioned the problem. They had a great attitude and were super quick and helpful fixing the problem!
I absolutely adore Dolls Kill. Live in the UK and have ordered from Dolls Kill a good handful of time, the only thing that stops me from making more orders and purchases is silly UK custom fees :( However there is no other stores like them in the UK that I can really relate to. They promote being yourself and dressing however you want which is one of the main reasons I keep on coming back to them. Their customer service is 10/10, they always want to help you and give off a kind and caring attitude (not like some companies who clearly don't give a damn about you) they genuinely do or so that's the vibe I get! All items I have ever received have been fantastic quality too! Thank you Dolls Kill for being so unique :)
My outcome sorted very quickly and nicely. I think it was Nicole who helped me, ah was very keen to help adding leave me waiting too long.
I am a new customer and felt Lindsay at Dolls Kill responded very promptly. I only gave 4 stars because I'm still new but so far like the service.
I love everything about this website! Cool high quality stuff for affordable prices. Also low shipping rates and very fast shipping. I've been shopping with them for a while and never had any problem. Dolls kill is what my dreams are made of and i recommend it to everyone. Also their packaging is cute
The online support is very fast and efficient. I had a minor issue with my cart and the chat feature was very quick to resolve my issue. Absolutely will be shopping here in the future
Customer support feels like your best girl who consoles you when you get bad $#*!. Very well run website!
First of all, the collection is so, damn wild, it's so rad to find an explosively creative and sexy store that actually exists.
Secondly, I opened up the "chat" section with questions about my order and was contacted by an absolute babe (Jahna) that answered all my questions in no time.
Epic clothing, epic service.
I really hope everything fits!
They are very helpful they have helped me on many occasions and do a good job at it. They are amazing at what they do and I'am so happy about the services they have helped me with on occasions when I needed them
I needed to ask about tights sizing in chat, and received a quick response and given an email address to contact.
The value of the returned item is completely refunded as store credit. There is great online customer service to oversee this
I ordered from this site a week or two ago & my order came super fast! I can say that I love the swimsuit that I ordered. The material felt great, can't wait to wear!
Jahna was really nice and helpful, we solved my issue in no time.
I had an issue with putting the wrong address and the whole experience was just as easy as it should be, but from my experience some companies make it harder which wasn't the case at all! I would like to thank Jahna again!
Love everything about Dolls Kill! Cute style, cute clothes! LOVE! Definitely great prices as well and fast shipping! OBSESSED with all my holographic stuff.
I'm one of those annoying customers with a million questions every two minutes. I've blown up their chat line, their phones, their email, and even their text number- and Dolls Kill ALWAYS pulls through with the utmost best customer service. I feel like all their employees are my best friends. 10/10 would recommend.
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service