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Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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Aside from having the website organized in an easy to navigate format, they do an excellent job at informing you of new sales and new items without spamming you with emails. Customer service is super friendly and helpful.
I asked the support team ways to save money on my total bill and they lead me to different options! And quickly responded
I have used the chat twice and have had excellent customer service. Very responsive and my issues are fixed right away!
Very prompt and helpful. Resolved my issue quickly! Very knowledgeable. I am very happy with the chat option for customer service, much quicker that calling customer service.
I was having trouble getting my tracking number for an order I had made for a pair of 1461 heart oxfords by Doc Martens. A worker named Nicole helped me find it in a matter of a minute a process that I feared would take a lot longer as I've had happen with other sites. Super efficient great employee.
I've connected with Dolls Kill 3 different times, and each time they have been quick to respond with the information I needed. They even rushed issuing a store credit to me when I needed to exchange a size on a quick turnaround.
It's nice to have a chat option instead of calling and waiting in queue. It was super fast and Brooke was super personable.
Great and easy to use website. Vibrant and engaging website, showing my their wide variety of clothing & brands as well as allowing me to easily find what I was looking for. Able to locate and find customer service, which again was a great experience with its easily accessible feature and direct communications with staff.
I was attempting to buy a pair of overalls that showed a lower sale price, however, that price wasn't showing up in the cart. I chatted with a dolls kill customer service representative and she pointed me in the right direction on how to let them know.
I love dollskill so much they have amazing customer service and very fast shipping and great quality clothes. The best online store ever!
Not only does Dolls Kill have the best fashion, they also have the best customer service! I've contacted their shop through email and over the phone and each time they are incredibly helpful and welcoming. I'm someone that likes to talk over the phone when I have order issues, but their chat room is just as fantastic and easy to use; they're quick to reply too! I can't wait to rock their gear every time I place an order because not only am I lookin' stylish but I'm reppin' a team of awesome individuals <3
Fast response time. Answered all my questions and went above and beyond with helping me out with a specific item.
I've always had such great experiences on the Dolls Kill site. They even shipped two of my orders together which saves on packaging and carbon footprint, etc so I appreciate little things like that! Great fun products and their customer service chat is awesome!
THANK YOU LINDSAY! Super quick replies to my shipping problem and was sorted out within 5 minutes! Very please with the communication from dollskill. Great customer service can't wait to get my goodies. So excited!
The chat loaded quickly and I was in touch with a rep, getting my questions answered super fast. Appreciated!
I received my reflective pants about a month ago and loved them! The shipping was so fast, and I'm in Canada :)
Slow to respond but helpful associates as always. Always apt to solve any problems or answer any questions. Love shopping with dolls kill regardless!
A friend and I ordered several items together so we would get free shipping. Bc I paid by Paypal I didnt get my tracking but I juts had to email DollsKill support to have it and they answered right away. The order came in one week to France, so really quick.
Everything was well packed and not damaged and really pretty.The size of clothes and shoes are correct. Putting 4 stars instead of 5 bc the color of the dress I order is slightly different from what it looks online.
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service