business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $$

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284

We monitor reviews for authenticity

California
1 review
0 helpful votes
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Best online store!
April 4, 2019

Aside from having the website organized in an easy to navigate format, they do an excellent job at informing you of new sales and new items without spamming you with emails. Customer service is super friendly and helpful.

Date of experience: April 3, 2019
Georgia
1 review
0 helpful votes
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Helpful hints
April 4, 2019

I asked the support team ways to save money on my total bill and they lead me to different options! And quickly responded

Date of experience: April 3, 2019
Georgia
1 review
0 helpful votes
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Great Service
April 4, 2019

I have used the chat twice and have had excellent customer service. Very responsive and my issues are fixed right away!

Date of experience: April 3, 2019
Arizona
1 review
0 helpful votes
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Excellent customer service
April 4, 2019

Very prompt and helpful. Resolved my issue quickly! Very knowledgeable. I am very happy with the chat option for customer service, much quicker that calling customer service.

Date of experience: April 3, 2019
Canada
1 review
0 helpful votes
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Quick and Easy
April 4, 2019

I was having trouble getting my tracking number for an order I had made for a pair of 1461 heart oxfords by Doc Martens. A worker named Nicole helped me find it in a matter of a minute a process that I feared would take a lot longer as I've had happen with other sites. Super efficient great employee.

Date of experience: April 3, 2019
Colorado
1 review
0 helpful votes
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Responsive service
April 4, 2019

I've connected with Dolls Kill 3 different times, and each time they have been quick to respond with the information I needed. They even rushed issuing a store credit to me when I needed to exchange a size on a quick turnaround.

Date of experience: April 3, 2019
Texas
1 review
0 helpful votes
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Quick and easy and personable!
April 4, 2019

It's nice to have a chat option instead of calling and waiting in queue. It was super fast and Brooke was super personable.

Date of experience: April 1, 2019
Italy
1 review
0 helpful votes
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<3
April 4, 2019

Fast shipping, perfect quality, had a missing item but the service treat the problems fastly, explain clearly, and assure your satisfaction! <3

Date of experience: April 1, 2019
GB
1 review
1 helpful vote
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Great experience on Dolls Kill
April 4, 2019

Great and easy to use website. Vibrant and engaging website, showing my their wide variety of clothing & brands as well as allowing me to easily find what I was looking for. Able to locate and find customer service, which again was a great experience with its easily accessible feature and direct communications with staff.

Date of experience: April 1, 2019
Virginia
1 review
0 helpful votes
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Inconsistent pricing on the site
April 4, 2019

I was attempting to buy a pair of overalls that showed a lower sale price, however, that price wasn't showing up in the cart. I chatted with a dolls kill customer service representative and she pointed me in the right direction on how to let them know.

Date of experience: April 1, 2019
Texas
1 review
0 helpful votes
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Awesome
April 4, 2019

I love dollskill so much they have amazing customer service and very fast shipping and great quality clothes. The best online store ever!

Date of experience: April 1, 2019
California
1 review
0 helpful votes
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Not only does Dolls Kill have the best fashion, they also have the best customer service! I've contacted their shop through email and over the phone and each time they are incredibly helpful and welcoming. I'm someone that likes to talk over the phone when I have order issues, but their chat room is just as fantastic and easy to use; they're quick to reply too! I can't wait to rock their gear every time I place an order because not only am I lookin' stylish but I'm reppin' a team of awesome individuals <3

Date of experience: April 1, 2019
Florida
1 review
1 helpful vote
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Helpful
April 1, 2019

I had a question about an item and the sizing and it was answered very quickly and politely. Thank you so much!

Date of experience: March 31, 2019
Canada
1 review
0 helpful votes
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Dolls Kill - Service
April 1, 2019

Fast response time. Answered all my questions and went above and beyond with helping me out with a specific item.

Date of experience: March 31, 2019
California
1 review
0 helpful votes
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Great products and service
April 1, 2019

I've always had such great experiences on the Dolls Kill site. They even shipped two of my orders together which saves on packaging and carbon footprint, etc so I appreciate little things like that! Great fun products and their customer service chat is awesome!

Date of experience: March 31, 2019
Canada
1 review
0 helpful votes
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Great customer service!
April 1, 2019

THANK YOU LINDSAY! Super quick replies to my shipping problem and was sorted out within 5 minutes! Very please with the communication from dollskill. Great customer service can't wait to get my goodies. So excited!

Date of experience: March 31, 2019
California
1 review
0 helpful votes
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Response so fast!
March 31, 2019

The chat loaded quickly and I was in touch with a rep, getting my questions answered super fast. Appreciated!

Date of experience: March 29, 2019
Canada
1 review
0 helpful votes
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Neon Reflective Pants
March 30, 2019

I received my reflective pants about a month ago and loved them! The shipping was so fast, and I'm in Canada :)

Date of experience: March 28, 2019
District of Columbia
1 review
0 helpful votes
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Slow but effective
March 30, 2019

Slow to respond but helpful associates as always. Always apt to solve any problems or answer any questions. Love shopping with dolls kill regardless!

Date of experience: March 28, 2019
France
1 review
0 helpful votes
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Really awesome!
March 30, 2019

A friend and I ordered several items together so we would get free shipping. Bc I paid by Paypal I didnt get my tracking but I juts had to email DollsKill support to have it and they answered right away. The order came in one week to France, so really quick.
Everything was well packed and not damaged and really pretty.The size of clothes and shoes are correct. Putting 4 stars instead of 5 bc the color of the dress I order is slightly different from what it looks online.

Date of experience: March 28, 2019