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Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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Elsa gave me 3 names of shoes types that I asked about. I knew the 2 of them (that were not quite right). Then BINGO, the 3rd pair that I hadn't seen- I will be purchasing today!
HAPPY ME
Needed a discount code that I lost and I got it super fast, no questions! Very polite help and if you review you get another discount code - wins all around!
Easy and friendly. Quick response. Literally nothing to complain about. This is how customer service should be like. Sending lots of love and support!
I am on this site daily! Best freaking stuff ever. Customer service is always awesome and fast. There is something for every type of doll on this site.
After receiving a recent purchase, I realized that one of the items I ordered had something missing. When I expressed my concern to customer service, I was promptly compensated accordingly. DollsKill always treats their customers the best!
I love this site so much and this is coming from someone who never online shops. Customer service is INCREDIBLE! Delivery is fast. SUCH unique and fun clothing for raves or going out on the town. One time I emailed them some sunglasses I wanted and they have put several of them on there within a few weeks. I wanna move to Cali just to visit the stores. When I get out of college and make big girl buck$ I'm buying so much $#*! from here it's unreal. I fckin luv u dollskill
I always order from dolls kill because they have such cute products and the fast shipping is always a plus!
I received a reply within 24 hours and my question was answered clearly. I love your products. Thank you so You guys are awesome!
First saw ad on facebook for dolls kill, had to check out site, i have my wishlist conpiled and im probably up maybe $1000, i saw the after pay choice so I contacted customer service and was given great information... it helped alot, ill be sending my orders in soon
Always there to respond when I'm having an issue with the order or the item and get back to me as soon as they can and it's always always super fast. I appreciate the time they put in to help their customers. DOLLS KILL FOREVER GOT MAD LOVE
FOR THE BRAND AND THEIR STAFF<*******
It doesn't exist once I can't find something perfect for me!
Fav shop, I recommend it to all the dollzzz
I had an issue with an address needing changed and Dollskill reps got back to me quickly. They helped me get everything sorted out so fast and easily. My representative, Ciya, was super polite.
I have shopped from Dolls Kill a couple of times now and each has been an easy experience. Any questions I've had about my orders have been responded to in a quick and friendly manner. Great customer service!
Dolls Kill has always been super helpful and sweet to me whenever I need their help, they're my favourite store!
I love the unique pieces that Dolls Kill has! They always have what I need to complete a LOOK! I had some troubles with my order and the Dolls Kill team was super responsive and helpful with ensuring I got my order on time!
Dollskill has 10/10 customer service and helped me return my order the same day. Texted them after i accidently ordered something and got my refund.
They have been trying to help me a lot with my return and i really appreciate it!
Good at replying fast and seems like they actually care.
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service