business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $$

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284

We monitor reviews for authenticity

Florida
1 review
0 helpful votes
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Best Customer Support
March 27, 2019

Lindsay is such a good customer support representative for Dollskill. Even if some of the items that are in the store are sold out. With Dollskill Customer Support Chat, they can add you to the list no problem. Thank you Lindsay! <3

Date of experience: March 24, 2019
New York
1 review
1 helpful vote
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I always end up satisfied!
March 25, 2019

Any time I've needed help with something regarding DK, the customer service always helps me resolve whatever problem I had! They always respond within 12-24 hours for me, and are super patient and always willing to work out any issues I've had.

Date of experience: March 24, 2019
Texas
1 review
0 helpful votes
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Excellent Customer Service
March 25, 2019

Dolls Kill responded so quickly to my email and was incredibly kind and helpful. They fixed my problem without any issues and made me want to shop from them again if this is how nice everyone is that works there!

Date of experience: March 24, 2019
Georgia
1 review
0 helpful votes
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Totally obsessed!
March 25, 2019

Dollskill is one of the few online stores that i'm totally in love with! They carry the cutest brands, and all the clothes are killer! I get exicted every time i go to their website because there's always something new and adorable to see! <3

Date of experience: March 24, 2019
Georgia
1 review
1 helpful vote
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Best clothes and customer service!
March 25, 2019

I've been buying from Dolls Kill ever since I learned how to save money for cute clothes instead of buying cheap knockoffs. I can't tell you how many times someone has literally stopped me on the street to compliment my outfit and usually the pièce de résistance is something I've boyght from Dolls Kill. It's always worth it and I'm happy to have such a lively wardrobe.
On top of that, if you need help, you can text them! AND AN ACTUAL PERSON REPLIES. I can't tell you how helpful that is considering I don't give a $#!+ about e-mail lmao. I messed up when I ordered something (totally my fault) and they helped me fix it! Y'all really can't beat cute clothes and great customer service. I'm going to stay loyal to this brand until one of us dies LMAO.

Date of experience: March 24, 2019
Canada
1 review
0 helpful votes
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Amazing
March 25, 2019

My order was mixed up but I've email dollskill and they've fixed it no problem! Replacement item is already on the way! Love dollskill

Date of experience: March 24, 2019
Australia
1 review
0 helpful votes
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Missing package
March 25, 2019

Very quick response and got me the tracking that I needed for my package. A little disappointed that my package has taken almost 2 weeks to come when it's usually a week tho

Date of experience: March 23, 2019
Florida
1 review
0 helpful votes
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Great customer service!
March 25, 2019

I had to email customer service about my order. I had ordered a couple of hours previous and it looks like I had screwed up the address. I didn't expect to hear back until Monday at the earliest. Jahna got everything fixed when I emailed! They were EXTREMELY helpful and responsive! I'll be shopping there again!

Date of experience: March 23, 2019
New York
1 review
0 helpful votes
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Saved My Order on a Saturday!
March 25, 2019

I just moved apartments and accidentally ordered some shoes to my old address because it was the default setting and i texted dollskill even though they're only open mom-friday for helplines and they still got back to me in under an hour and fixed my address!

Date of experience: March 23, 2019
Canada
1 review
0 helpful votes
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Great Customer Service!
March 25, 2019

Shoutout to Jahna! She's very nice and very helpful! I was able to put a wrong addres and she accomodate me to change my shipping address! Very fast response!

Date of experience: March 23, 2019
Ohio
1 review
0 helpful votes
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Item Returned
March 25, 2019

I accidentally ordered an item for my daughter and then realized she already had the item. I contacted customer service via email & text (on a Saturday) and someone immediately contacted me back and ensured that the order was canceled and I was refunded. Their prompt response was impressive and was very much appreciated! I will continue to purchase from this company! Thank you!

Date of experience: March 23, 2019
Massachusetts
1 review
0 helpful votes
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Order Issue
March 25, 2019

I ordered 3 items and somehow an extra dress got added to the cart (assuming it was from a previous time I was on the website) but when I went to hit confirm purchase it only showed the 3 items which were the ones I wanted! So I was like oh nooo no nooo and it got even worse! I chose the every two week payment plan BUT then the order somehow got charged all at once and $141 was taken out of my account so I was even more like oh $#*! and freaking out because I couldn't afford that at all! So I emailed them and Jahna helped me and cancelled the order for me thank god! So now I can reorder the correct items and choose the payment plan option! Thank you so much for helping!

Date of experience: March 23, 2019
France
1 review
0 helpful votes
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Really good
March 25, 2019

I sent an email, and in the same day Jahna answered me, she met my expectations, she is super nice
Xoxo Jahna tanks for your help <3

Date of experience: March 23, 2019
Italy
1 review
0 helpful votes
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FASTEST ANSWER
March 25, 2019

Jahna from Dollskill was super sweet and prompt in responding to my problem. Thanks again, so cute <3

Date of experience: March 23, 2019
Oregon
1 review
0 helpful votes
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Good customer service
March 25, 2019

I have been using this site since 2015 and I love how helpful everyone is if I have a question. They're always super nice too!

Date of experience: March 23, 2019
North Carolina
1 review
0 helpful votes
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Fixed my problem
March 25, 2019

Dollskill sent me a damaged shirt on accident. And when I messaged them about it I got a response very quickly! And they sent me a brand new shirt free of charge right away! Excellent coustmer service extremely helpful! They also offered me store credit but I took the shirt instead.

Date of experience: March 22, 2019
Germany
1 review
1 helpful vote
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Understanding
March 25, 2019

I talk to one lady about my problem with a bag I bought, she told me to change the batteries... like if that wasn't my first thought but anyways I gave her the benefit of the doubt and told her what I wanted out of my purchase and she replied it was like she didn't read anything I was telling her which was in clear writing what I wanted. Anyways Cordelia sends me a massage as my new representative and she hit every pin point I was looking to hear and get out of my service. Thank you beautiful!

Date of experience: March 22, 2019
Lithuania
1 review
0 helpful votes
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Helpful.
March 25, 2019

I emailed Dolls Kill's customer service to ask about some pants' Sizes that I was confused about on the website as they were different sizes than the site's standardised ones and so the sizing chart did not apply to them.
I was helped by Nicole who clarified everything for me and helped me to make a decision.
I like Dolls Kill a lot!

Date of experience: March 22, 2019
Brazil
1 review
0 helpful votes
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Great
March 25, 2019

I loved it, the clothes are beautiful, very colorful and stylish, I identify with the style so I would like to disclose them

Date of experience: March 22, 2019
Washington
1 review
0 helpful votes
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Killer
March 25, 2019

Have been shopping on this site for a couple years now and I've never had an issue! Recently had a problem with an order, so I emailed the Dolls Kill gals about it and they helped me within the blink of an eye. Thank you so much for understanding and doing everything in your power to help! I appreciate you all :)

Date of experience: March 22, 2019