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Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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Lindsay is such a good customer support representative for Dollskill. Even if some of the items that are in the store are sold out. With Dollskill Customer Support Chat, they can add you to the list no problem. Thank you Lindsay! <3
Any time I've needed help with something regarding DK, the customer service always helps me resolve whatever problem I had! They always respond within 12-24 hours for me, and are super patient and always willing to work out any issues I've had.
Dolls Kill responded so quickly to my email and was incredibly kind and helpful. They fixed my problem without any issues and made me want to shop from them again if this is how nice everyone is that works there!
Dollskill is one of the few online stores that i'm totally in love with! They carry the cutest brands, and all the clothes are killer! I get exicted every time i go to their website because there's always something new and adorable to see! <3
I've been buying from Dolls Kill ever since I learned how to save money for cute clothes instead of buying cheap knockoffs. I can't tell you how many times someone has literally stopped me on the street to compliment my outfit and usually the pièce de résistance is something I've boyght from Dolls Kill. It's always worth it and I'm happy to have such a lively wardrobe.
On top of that, if you need help, you can text them! AND AN ACTUAL PERSON REPLIES. I can't tell you how helpful that is considering I don't give a $#!+ about e-mail lmao. I messed up when I ordered something (totally my fault) and they helped me fix it! Y'all really can't beat cute clothes and great customer service. I'm going to stay loyal to this brand until one of us dies LMAO.
Very quick response and got me the tracking that I needed for my package. A little disappointed that my package has taken almost 2 weeks to come when it's usually a week tho
I had to email customer service about my order. I had ordered a couple of hours previous and it looks like I had screwed up the address. I didn't expect to hear back until Monday at the earliest. Jahna got everything fixed when I emailed! They were EXTREMELY helpful and responsive! I'll be shopping there again!
I just moved apartments and accidentally ordered some shoes to my old address because it was the default setting and i texted dollskill even though they're only open mom-friday for helplines and they still got back to me in under an hour and fixed my address!
Shoutout to Jahna! She's very nice and very helpful! I was able to put a wrong addres and she accomodate me to change my shipping address! Very fast response!
I accidentally ordered an item for my daughter and then realized she already had the item. I contacted customer service via email & text (on a Saturday) and someone immediately contacted me back and ensured that the order was canceled and I was refunded. Their prompt response was impressive and was very much appreciated! I will continue to purchase from this company! Thank you!
I ordered 3 items and somehow an extra dress got added to the cart (assuming it was from a previous time I was on the website) but when I went to hit confirm purchase it only showed the 3 items which were the ones I wanted! So I was like oh nooo no nooo and it got even worse! I chose the every two week payment plan BUT then the order somehow got charged all at once and $141 was taken out of my account so I was even more like oh $#*! and freaking out because I couldn't afford that at all! So I emailed them and Jahna helped me and cancelled the order for me thank god! So now I can reorder the correct items and choose the payment plan option! Thank you so much for helping!
I sent an email, and in the same day Jahna answered me, she met my expectations, she is super nice
Xoxo Jahna tanks for your help <3
Jahna from Dollskill was super sweet and prompt in responding to my problem. Thanks again, so cute <3
I have been using this site since 2015 and I love how helpful everyone is if I have a question. They're always super nice too!
Dollskill sent me a damaged shirt on accident. And when I messaged them about it I got a response very quickly! And they sent me a brand new shirt free of charge right away! Excellent coustmer service extremely helpful! They also offered me store credit but I took the shirt instead.
I talk to one lady about my problem with a bag I bought, she told me to change the batteries... like if that wasn't my first thought but anyways I gave her the benefit of the doubt and told her what I wanted out of my purchase and she replied it was like she didn't read anything I was telling her which was in clear writing what I wanted. Anyways Cordelia sends me a massage as my new representative and she hit every pin point I was looking to hear and get out of my service. Thank you beautiful!
I emailed Dolls Kill's customer service to ask about some pants' Sizes that I was confused about on the website as they were different sizes than the site's standardised ones and so the sizing chart did not apply to them.
I was helped by Nicole who clarified everything for me and helped me to make a decision.
I like Dolls Kill a lot!
Have been shopping on this site for a couple years now and I've never had an issue! Recently had a problem with an order, so I emailed the Dolls Kill gals about it and they helped me within the blink of an eye. Thank you so much for understanding and doing everything in your power to help! I appreciate you all :)
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service