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Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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The representative was extremly polite and quick to respond! They helped solve my problems super fast without any problems.
I ordered the pixel don't play patent boots for my prom shoes and I couldn't be more obsessed with them and excited to feel like a bad $#*! in these boots at prom. I live for Dollskill!
I absolutely LOVE this place! The clothes are well-made and come in larger sizes, the shipping is always fast, and the gals in customer service are absolute dolls! Will definitely be shopping here for a long time <3
Every thing came in a timely manner... I freaked when my bag was the only item to come but they assured me that it was shipped separately and otw... great experience
I've emailed Dolls Kill multiple times now with various questions. They always reply fairly quickly (during office hours of course) with helpful answers. I have now ordered multiple shirts, a pair of pants, and two pairs of boots. I love all of my items! The quality seems good. Love that everything is very unique, not something I would find in other stores.
Had wrong size sent to me, but they are been so helpful and helping to sort this for me as quickly as possible your brill keep up the good work guys and dolls xx
This store is really necessary for all of those who like weird stuff or normal, but with great quality. Servise is great, since they answer in pretty short time and provide you with all the necessary info. Shopping at Dolls Kill store- very enjoyable adventure.
Jahna immediately responded with help! I put the wrong shipping address and it would be sent to California, while I am currently living in Pennsylvania. She helped me right away with a great positive attitude. Best customer service by far!
Ever since i found dolls kill i've been in love with the site and the clothes. There's clothes for people that like to go to raves, people who want something simple, and people who want to show off their body.
I had a several items go out of stock in my cart and I was quickly put on a notification list when requested! It was quick and easy and hassle free! Love love love this company and the girls who run it!
I received my item in five days and that includes weekend. Not just the shipping period is faster than i thought but the shipping cost is low. We all know inernational shipping is a $#*! And more, the quality of the item is really good. 99% same colour as displayed on picture. Will definitely purchase again soon
Products amazing! Prices amazing! Timely delivery amazing! Return process amazing! When you have an issue theirs so many ways to contact them. Someone gets back to you so fast! They make everything fast and easy! I'll be going to them for most of my fashion needs!
The customer service babez at Dolls Kill are alwaaaaays super helpful & quick to respond! I've been a customer for years, and any time I've ever reached out with a question, concern, etc. the issue is solved immediately. Not only is the merchandise on this site, unparalleled, the staff is too. They'll always have my business!
The team at Dolls Kill are amazing. They are prompt with replies and show great customer care. But the best part is their amazing curated store. They have a phenomenal selection and the coolest models. Can't get enough of their vibes!
Elisa went above and beyond to respond promptly and her personality stood out through her message.
It makes me even more excited to have a chance to collab with Dolls Kills!
You guys are awesome!
Xx
Elizabeth Taylor
(I'm a real person not friend haha)
I had a package returned to dollskill because it was determined undeliverable. But I texted dollskill and got an answer so quickly, and a credit to my account. Super helpful and quick service.
I had an issue where the wrong item was shipped to me, I texted them and they said to keep the item and issued me a full refund including the express shipping I paid for. So nice and easy
I had sent in some things that were too small for an exchange and was waiting on my credit, I got an automatic email about something in my cart still, I responded (expecting no response) about ordering when I got my credit and in 60 SECONDS FLAT, I had a response email and my credit! Super awesome customer service, excellent response time, and I'm very excited for my super cute new things!
Today I went to the bling tour in dc for dollskill and all I can say is WOW! The employees were hella nice, kind, easy to talk to, sweet, amazing and out of this world. They were compliment my mom for coming w me to keep me company.
This make me love this store even more! Thank you dollskill for being such an out of this world store!
Dolls Kill always coming in with the klutch. Not only do you carry the sickest threadz, your super quick delivery & response time just makes me beam! <3.333
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service