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Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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I had an issue with my password and within 1 hour, Dolls Kill helped me resolve my issue! I have always had great customer service with this company.
Dollskill is a fun festival fashion brand with attentive and great customer service. I thought I lost an order so I emailed DK and they responded quickly and made sure I had my order and it was already in my mailbox this whole time!
When I was having trouble logging in the people from dolls kill helped me, it didn't take long and the problem was solved very quickly. Very polite and I love the site it's amazing and I recommend ising it for good clothes and great service.
Awful service!
I got charged by customs £25 tax from ordering from them? Yet you already pay so much tax online. They do not mention anywhere whithin check out this is a possibility and also if you want to refund something they only offer store credit!
Your order also takes so much LONGER than estimated which you can only keep guessing everyday whether it's arriving or not. Not helpful service whatsoever if you are ORDERING FROM UK - STAY AWAY. Not worth it. There's way better retailers for European orders.
First time buyer and will not buy again. Be warned. This has been the worst experience I have ever encoutered shopping online.
I regularly order from international online retailers from Asia, America, Europe but yet DOLLSKILL has the worst service who cannot and will not help you whatsoever.
Pretty much what I said in the title, I found my PayPal to have been used without my consent for a rather large sum of money, and customer service responded very fast and were able to cancel that shipment and return my money!
I love this store! From the shoes to clothes and accessories to the models. Everything is dope as heck. I also, really appreciate that they have created plus sizes. I personally am not but my sister is and it has given her the option to buy the types of clothing that she likes to wear from time to time. Plus, I like my clothes to bag a bit and the bigger sizes keeps me with my comfort level. I tried my first pair of shoes(that fit lol the last ones I goofed up and they didn't. Prengnacy feet spread is evil). I love them and will get some Mary Jane's next. Thank you for giving an eccentric girl like me a place to spread my galactic dragon wings <3
Customer service is helpful, but the good stuff sells out so quick. It's just a little frustrating but they do respond quickly and do their best to resolve your issues.
Great! I loved the service. They were nice. And I will shop again. I love the self chatting service because it is really easy and fast.
Lindsay was able to help me very quickly with my question. Thank you again, I will be a returning customer <3
Amazing quality and service. My order came in a timely manner and I love everything I got! Will definitely be ordering again!
I order a package and wanted to confirm that I would receive it next day. I clicked on the chat icon, asked my question, and received an answer within a minute! Super convenient and easy!
I had a question about store credit and got my answer quick and easy. The person who helped me was Lindsay and she was super sweet and made the experience personal even though we only exchanged a few messages.
The employees was very nice Lindsay she give me really great feed back on the DON'T FORGET TEDDY JACKET. She's very kind and I can't wait for her to let me know when the DON'T FORGET TEDDY JACKET is back in stock
There are a lot of very new and cool items!
This shop can see clothes that are differentiated from the people around you.
It's very cool.
Elisa was wonderful! She helped me pick out the perfect outfit for a very important date I have coming up! I took up so much of her time and she was great!
Like shopping with a friend!
Besides the cute clothes the customer support is very helpful! Always a good experience with dolls kill.
I love dollkill. Amazing clothes, right on trend and affordable. Bright fashion. Unreal! Great quality
I love this store I've ordered so many cute things! The store is so unique compared to other stores I know I can find whatever I want for whatever occasion, this is they only store where I find exactly what I've wanted and things I didn't even know I wanted!
The customer service is amazing, such a quick response and super personable staff! I love dolls kill
Everything was quick and easy, definitely no complaints, the girl helping me was able to cancel and refund my order so I can make a new one to add more items to my shopping bag and pay for one shipping fee instead of multiple :) <3 thanks!
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service