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Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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I overall love Dolls kill along with their customer service. They are always so friendly and helpful. I had a question about a certain product and in less then 5 minutes I got the answer through their online chat customer service. 100% recommend this store for cute trendy clothes.
I was looking into how often items are restocked on the site, started a chat online and got a definitive response INSTANTLY. Will use again!
Customer service is always prompt & friendly. I've ordered many times with few issues but everytime it's quickly solved.
Nicole was very helpful and answered all my questions! I can't wait to get my outfits for EDC, and I look forward to purchasing more from them! The best customer service I have ever had!
I order several items some of which were too big, they sent me a return label and made the process pain free.
After receiving a broken into package and finding 2 of my 7 orders missing, Dolls Kill made it right! Refunded the price of the two items to store credit AND refunded my shipping! What started as extreme frustration turned to extreme appreciation! Thanks Dolls Kill!
Dolls kill is the best online store I have ever experienced! Everything I have ordered has come exactly on time and been prime quality. Ordering from online stores used to worry me because sometimes things wouldn't fit or things wouldn't be the quality they appeared to be, but Dolls Kill reverses all my expectations! I would recommend this store to any one of my friends. It's amazing.
I was leaving the country in a few days and worried about my order arriving on time. I was helped immensely, they even got in contact with FedEx to arrange everything for delivery. So so grateful!
The staff with Dollskill are freaking amazing! I just order something from them and unfortunately it was damaged, but after a quick email to them they quickly resolved the issue My little black heart is beyond happy! Especially since I just had horrible customer service with another company. So I truly appreciate y'all and will be back for more stuff in the future!
Thanks again
Amber (TwiztidMiss)
I order regularly from Dolls Kill and I love their fast response and answer. Products are unique and amazing too! Definitely recommend the company
I love Dolls Kill. Their selection is unbeatable and shipping is good/fast. The only thing I don't like is that they give store credit for returns, but I get it. When I have had to interact with customer service everyone has been super helpful. Sometimes I see certain items available for much cheaper elsewhere, but that's the internet for you I guess. Overall recommend.
I've been following DollsKill for a couple years now. Items perfect for raves, beach, and rad halloween fits (really anything that fits your style :)) Their team has always been super helpful & sweet with questions or order changes.
They have to have one of the best customer service departments I have ever come across. They are always willing to help and find a solution that works.
I love the chat because anytime I came across an issue and would talk to them and they would fix it right there on the spot and they call me bb or doll! Lol
This is my second return, and both times I've been so pleased with the service! Shopping made easy <3
They stock the most amazing festival outfits! They don't just stock the usual. Their clothes stand out from the crowd. I emailed asking a few questions and I got a response straight away! Fabulous customer service!
I had some troubles with unisex measurements for a jacket but Nicole was very friendly and patient with me! Thank you so much and now to patiently wait for my order!
Credit was taking a while to come through. Chatted with Nicole and she credited me right away. Quick response was great!
I have recently made a few orders on Dollskill and all my transactions have ran smoothly and without any inconvenience. A few times, I accidentally deleted the e-mail that contained the tracking numbers and the folks at Dollskill, made sure to provide me with all the information necessary to retain my packages. Their customer service and their store in general is great!
I had returned an item days ago but there was a delay causing my return to be sitting at the post office. I contacted DK customer service and they were very helpful. They made sure to get my package checked up on and my credit returned to me! Thx DK
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service