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Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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Wanted to partner with Doll Kills and sent an email with line sheets.
Immediately was helped by Jahna who forwarded my information to the buyers. Very helpful and fast responses
I had inquries about certain dresses and funcions of the website and found the chat service was a great way of finding out things quickly. Staff link quickly and are polite.
Elisa helped me out today w getting my store credit. She's an awesome doll and helped me flawlessly! I 100% recommend this girl! <3
Every time I've ordered from Dolls Kill I have had the best customer service and the order always arrives on time or early. I have suggested this site to all my friends & family!
I have a few dresses from your website and the quality is amazing! The prices are definitely worth it. I'd love to see some cool butterfly designs on dresses, pants and shirts!
I ordered an item in XS off the website when all other sizes in the product was sold out. I was mistakenly sent a M in the product and reached out to Dolls Kill to bring it to their attention. I understand that accidents happen and it was a big week for edm fashion because it was the weeks leading up to edc when I made my order. Their customer service team got back to me in less than 24 hours and it took less than 30 minutes to have my issue resolved. They told me I did not have to send the item back and confirmed with me that they still didn't have the right item in stock, which I still am understanding of, and they issued me a full refund in store credit. I am very pleased with how this was handled in professionalism and time.
Cute clothes and great customer service :) Really impressed by the fit and the descriptions on the website.
They're very patient and answer my questions and give helpful feedback! They also respond fast and very polite. Appreciate the customer service!
I had an issue with a product and I contacted Dolls Kill and immediately got a response! Not only were they prompt with their customer service but I feel that they genuinely cared about my experience and made me feel taken care of. I will be a returning customer because of this (and cuz the clothes are the actual cutest).
I was looking for some guidance on what size to purchase some clothing in since I am in between a small and a medium. Since some companies clothes run on the smaller side, some on the larger, I wanted to ask what they suggest I do. I decided to use the Dolls Kill chat function and the response was quick and helpful. I feel confident in my purchase now and Im very happy!
She was very helpful and quick to respond! Awesome customer service. Will definitely continue to shop here because of the awesome product and prompt customer service
I have never had problems with Dolls Kill, everything is wonderful and the costumer service is quick, helpful and extremely nice! I know for certain I will always return to buying from Dolls Kill and I gotta note that customer service is the key to success for a business and Dolls Kill customer service has helped me no matter how stupid my questions might have been lol and I am grateful. Keep being awesome.
Excellent shop with great clothing and really nice customer service. Good quality of the products, prices affordable. Totally recommend it!
Service was UNBELIEVABLE woww. I have never had a super attentive and nice service, Their email response is really fast and helpful. LOVEEE UU!
They are super quick to respond and are always with the best disposition to help. I write bc i hope to collaborate with the store and they was behaved kind and helpful
Contact service super fast, super helpful and super nice, when I got a problem I was surprised how operative we decide it, this web is perfect, love it!
What can I say, 10/10 cute stuff, reasonable prices, awesome design & concept of the online store and lovely staff :))
Hello I am a manager for potential collaborations with my clients.
Your staff has amazing customer service to getting back in touch (emails) in a short period of time which is amazing thank you.
Elisa was super quick to respond to my inquiry. She resolved my issue so quickly and was so kind. Cannot recommend her more!
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service