business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $$

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284

We monitor reviews for authenticity

Colorado
1 review
0 helpful votes
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Helpful and so nice
May 21, 2019

Wanted to partner with Doll Kills and sent an email with line sheets.

Immediately was helped by Jahna who forwarded my information to the buyers. Very helpful and fast responses

Date of experience: May 17, 2019
GB
1 review
0 helpful votes
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Great chat customer service
May 21, 2019

I had inquries about certain dresses and funcions of the website and found the chat service was a great way of finding out things quickly. Staff link quickly and are polite.

Date of experience: May 17, 2019
California
1 review
0 helpful votes
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AMAZING HELP
May 21, 2019

Elisa helped me out today w getting my store credit. She's an awesome doll and helped me flawlessly! I 100% recommend this girl! <3

Date of experience: May 17, 2019
Colorado
1 review
0 helpful votes
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Uniquely Extravagant
May 21, 2019

Every time I've ordered from Dolls Kill I have had the best customer service and the order always arrives on time or early. I have suggested this site to all my friends & family!

Date of experience: May 17, 2019
GB
1 review
0 helpful votes
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Super nice quality
May 21, 2019

I have a few dresses from your website and the quality is amazing! The prices are definitely worth it. I'd love to see some cool butterfly designs on dresses, pants and shirts!

Date of experience: May 17, 2019
Sweden
1 review
0 helpful votes
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Very nice
May 21, 2019

Favorite store. Best clothes. Nice customer service also. Have never had any issues. Fast shipping too.

Date of experience: May 17, 2019
Arizona
1 review
0 helpful votes
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I ordered an item in XS off the website when all other sizes in the product was sold out. I was mistakenly sent a M in the product and reached out to Dolls Kill to bring it to their attention. I understand that accidents happen and it was a big week for edm fashion because it was the weeks leading up to edc when I made my order. Their customer service team got back to me in less than 24 hours and it took less than 30 minutes to have my issue resolved. They told me I did not have to send the item back and confirmed with me that they still didn't have the right item in stock, which I still am understanding of, and they issued me a full refund in store credit. I am very pleased with how this was handled in professionalism and time.

Date of experience: May 17, 2019
GB
1 review
0 helpful votes
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Great!
May 21, 2019

Cute clothes and great customer service :) Really impressed by the fit and the descriptions on the website.

Date of experience: May 17, 2019
New York
1 review
0 helpful votes
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Very Helpful and fast reply
May 21, 2019

They're very patient and answer my questions and give helpful feedback! They also respond fast and very polite. Appreciate the customer service!

Date of experience: May 17, 2019
Indiana
1 review
0 helpful votes
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Customer service is grade A
May 21, 2019

I had an issue with a product and I contacted Dolls Kill and immediately got a response! Not only were they prompt with their customer service but I feel that they genuinely cared about my experience and made me feel taken care of. I will be a returning customer because of this (and cuz the clothes are the actual cutest).

Date of experience: May 17, 2019
Illinois
1 review
0 helpful votes
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I was looking for some guidance on what size to purchase some clothing in since I am in between a small and a medium. Since some companies clothes run on the smaller side, some on the larger, I wanted to ask what they suggest I do. I decided to use the Dolls Kill chat function and the response was quick and helpful. I feel confident in my purchase now and Im very happy!

Date of experience: May 17, 2019
Illinois
1 review
0 helpful votes
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Jahna is awesome
May 21, 2019

She was very helpful and quick to respond! Awesome customer service. Will definitely continue to shop here because of the awesome product and prompt customer service

Date of experience: May 17, 2019
Serbia
1 review
0 helpful votes
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Top notch everything!
May 21, 2019

I have never had problems with Dolls Kill, everything is wonderful and the costumer service is quick, helpful and extremely nice! I know for certain I will always return to buying from Dolls Kill and I gotta note that customer service is the key to success for a business and Dolls Kill customer service has helped me no matter how stupid my questions might have been lol and I am grateful. Keep being awesome.

Date of experience: May 17, 2019
France
1 review
0 helpful votes
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Perfect website
May 17, 2019

Excellent shop with great clothing and really nice customer service. Good quality of the products, prices affordable. Totally recommend it!

Date of experience: May 17, 2019
Mexico
1 review
0 helpful votes
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Service was UNBELIEVABLE woww. I have never had a super attentive and nice service, Their email response is really fast and helpful. LOVEEE UU!

Date of experience: May 16, 2019
Mexico
1 review
0 helpful votes
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Perfect, the best atention
May 17, 2019

They are super quick to respond and are always with the best disposition to help. I write bc i hope to collaborate with the store and they was behaved kind and helpful

Date of experience: May 16, 2019
Spain
1 review
0 helpful votes
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The best service in universe:*
May 17, 2019

Contact service super fast, super helpful and super nice, when I got a problem I was surprised how operative we decide it, this web is perfect, love it!

Date of experience: May 16, 2019
Germany
1 review
0 helpful votes
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Looooove it
May 17, 2019

What can I say, 10/10 cute stuff, reasonable prices, awesome design & concept of the online store and lovely staff :))

Date of experience: May 16, 2019
Nevada
1 review
0 helpful votes
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Amazing customer service
May 17, 2019

Hello I am a manager for potential collaborations with my clients.

Your staff has amazing customer service to getting back in touch (emails) in a short period of time which is amazing thank you.

Date of experience: May 16, 2019
New York
1 review
0 helpful votes
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Super great Customer Service!
May 17, 2019

Elisa was super quick to respond to my inquiry. She resolved my issue so quickly and was so kind. Cannot recommend her more!

Date of experience: May 16, 2019