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Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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I wanted to know when an item would be back in stock and I received help quickly and nicely from Dolls Kill. Can't wait for that cute item to be back in stock!
I reached out to dolls kill customer service via email and text. They both were very prompt in responding, even on weekends. I appreciate their time in answering my questions and sending me the links to the full policies.
I had a hard time finding my package and they were quick to help me and so nice. I was able to text back and forth until everything was resolved
Amazing and outstanding service every time i've ever had an enquiry! More than happy to help with anything and answer any questions! Speedy reply time and always so so nice, just outstanding customer service overall! Clothes of amazing quality also!
Quick feedback w help from the customer service email. Got my question answered and figured it out quickly
Literally every time something goes wrong on my end, the babes always got you covered. They reinsure your trust with shopping, i messed up my address twice already and they did what they could to get the package to my arms. I really love them at all the services they provide.
I was very impressed with how prompt the initial response I received was! They had to do some digging to get the information I was looking for but got back to me as soon as they got it!
Very professional, everything got delivered on time wich is my favorite and their very true to size ive always had a lot of trouble w online shoppin but not with DOLLS KILL they are on point!
I have been a client of dollskill since several years from now, I have always received my products very fast and in excellent conditions! The only bad thing I can not buy eyeshadows anymore bc of mexican customs otherwise they are the bomb! <3
I ordered my item & they sent me the wrong size. I text out and was able to get help from Jahna. She was very helpful in getting my problem solved! My item is getting replaced & getting sent out.
I had the best experience on this site! I needed help getting into my account and they texted me within literally under a minute. I was able to get in super fast! Thank you again!
I check DK'a what's new constantly because every time a new collection is released I KNOW I'll be buying at least one piece. Love the addition of men's and kids clothes I've already spoiled my husband and niece <333
I had accidentally ordered the wrong size. I was in panic and emailed them, they answered me right away even though it was a Saturday. Will definitely shop here again.
My representative was very helpful and prompt. It was a quick solution to what could've been a big problem.
Super prompt, answered me and helped me out right away via text message. They're professional but not boring, made me smile.
They reply to my email so fast and they have been very kind and give me the information that I needed.
Haven't used the site in awhile. Reyes answered the phone with a warm and welcoming tone. Answered all why questions regarding afterpay and shipments. Company handled everything appropriately with a little love added. Will definitely order in the future.
The worker was very helpful and kind with my questions! I'm glad there's a chat option that I can easily use if needed!
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service