On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
We monitor reviews for authenticity
I accidentally ordered two of the same item and I texted them late at night. They got back to me first thing in the morning and refunded the item for me! Very sweet and very helpful! Thanks dollskill you guys rock!
My gf is a model and loves to wear everything she picks from Dollskill, tons of sexy stuff to show off in photo shoots and even around the house with her family. Already have place 2 separate orders in a week, will do plenty more shopping to follow! Great shop, great pricing on high end clothing.
I emailed last night and got a response in less than 10 hours. I'm so impressed with the quick service.
My Apple Pay was attached to an old address causing my purchase with Dollskill to be potentially sent to an old address. I emailed and they responded not only quickly but so kindly and thoroughly. I was so stressed about it and the kind and quick customer service put me at ease!
I have placed 39 orders with Dolls Kill, and I luv everything I ordered, and the styles are awesome, what a great store.
Customer Service emailed me quickly to cancel my order. It helped a lot. I have always shopped with DollsKill so their customer service is always appreciated.
Dollskill amazing as always love you!
Quick service best service.
Loving you and everything you do.
Thank you.
Anytime I shop online I know I can count on Dolls Kill to find an amazing outfit. They have unique styles at a range of prices, so you'll be able to find something you'll love that will work around your budget. On top of that when something on the off chance goes wrong, they make it right as soon as they can, which is always fast. I can't praise them enough. Love DOLLS KILL
This goes out to the support tech rep., Daniela!
Even though I wasn't able to get what I wanted, she was able to provide some useful information. My time would've been wasted if it weren't for her guidance. Now I know! Thanks
The fact that there is a chat where you can get INSTANT help is honestly the best thing ever! I hate having to wait for emails until the next day because I just get anxious but all the people in the chat reply to you within minutes and are all super nice!
I always love shopping with Dolls Kill because they have great customer service, and they always have cute new stuff. I wish their return process was faster (store credit only, and 7 days after its received) as sometimes the correct size is sold out by the time I get my credit... but I still shop here ALL the time because it totally worth it.
This site is great. Their customer service is on point and very awesome. A special shout out to Nicole that helped me today, she's a doll. I recommend this site to anyone. Their customer service is fabtastic.
I just wanted to write a review on the amazing customer service Dolls Kill offers. I had multiple questions with a certain problem I had with a damaged item and an item that did not fit and I had amazing help. Nicole helped me with the online chat. She was very helpful and answered all my questions. Sam Sanchez was also amazing help with getting back to me via email with my questions re the damaged item and issuing me store credit.
Lots if unique cute stuff. Some of it is really over priced for the quality you get. Good that now they have free returns.
I was having trouble with my order and wasn't able to cancel it on my own. I spoke with a representative and they immediately worked with me to cancel my order. Dolls Kill customer service is the best.
Quick, easy and helpful! I ordered the wrong items and I was able to cancel my orders and start a new one right after. Thanks a lot!
Dolls kill customer service is so sweet, willing to help, and fast at correcting any mistakes I make when ordering! They are some of the most pleasant support of any company I've needed to contact! Thank you Dolls Kill!
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service