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Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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Always nice and helpful. Putting the customer first and answering all my questions quickly. By email or chat on the site - very easy to reach them.
I have a hard time finding pants that fit me and everything fits perfect. Lovely everything I buy. I am kinda addicted!
Very nice and polite and quick response from Dollskill for customer service.
Always happy with their service. :)
I was bummed out about the Club exx sparkle boots being sold out but after chatting with lindsay online and being assured that if I dropped my email in for the boots when they come back into stock, Dolls kill will hit me up. Quick solution and it made me feel better.
Lindsay responded to my chat very fast when I just wanted to make sure my things were delivered. She gave me the exact day and it was just a lot easier than I thought it'd be.
I asked for some information about an item and got all the possible help! And that really fast and friendly!
SO IT'S AWESOME CUSTOMER SUPPORT!
The person who helped me name was also Nicole and she was very helpful. She explained everything to me so I understood what was going to happen and answered all of my questions
Love the products from this site! Perfect for rave girls. They have fast shipping and great service. I overall love Dollskill high recommendations.
I was having a HUGE prob with my residence country and how to get my shipping right into my hands, and that precious human being just gave me the coolest idea. Thank you so much!
Fast response great customer service My address was not updated and I had my item shipped to the wrong address I started a chat online and it was handle quickly
Always helpful answers questions right away great service you guys can have all my money thank you for the help! I wish I still lived in LA so I could just go to the store but I'm so happy that you have your online store been a loyal customer forever
An item i really wanted was in my shopping cart and ended up being sold out. I reached out to Dollskill customer service and my rep Lindsay was amazingly helpful! She put me on the restock waiting list and everything was resolved in less than 5 minutes! Good experience with customer service
Thank you Dolls Kill chat for being normal and not robots. Making needing assistance cute and fun. Helped me with what I needed and for that I give them an A++++
The clothes and shoes are awesome! Everything is for a reasonable price, very trending fits. All the colors and designs are wonderful.
Reached out to dolls kill regarding a return order and it was resolved right away. The chat support team is bomb! Shout out to Nicole for helping me out!
Always love their cute items! Shipping is always so fast and everything is always good quality. Their customer service is very attentive to any problems I have.
Their customer service is fantastic, I absolutely love this site! They helped me with my questions over chat so I could get my item in time!
I had shoe sizing problems and Nicole just helped me out a bunch! I didn't know what size to get in a women's but Nicole explained and helped me out bunches Thanks BB! <3
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service