On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
We monitor reviews for authenticity
Shipping is always quick no matter the option chosen (I always pick standard and get it within a week unless there's REALLY bad weather), returns can sometimes take a bit longer than usual to process but as soon as I get in touch with customer service they sort out everything so quickly and nicely. I've been shopping at Dolls Kill for three years and I'm not stopping anytime soon.
I really appreciate the return policy! If you don't like something you could easily return it and get store credit, no problems so far. And I have returned a bunch of stuff, and really important for me they actually replay your emails right away!
Love my shoes!
One of my favourite websites to shop on ever. I am a frequent customer and make lots of purchases because I love how unique, one of a kind, stylish, and amazing the products are. One of the best things I love about Dollskill is that anytime something has gone wrong with shipment errors or damaged product, they have always sorted it out effortlessly which feels really good as I am such a frequent client and it really shows they value you as a customer. Would recommend, good quality, good service.
Where else would I find my shiny, flashy, sparkly, holographic clothing & shoes?! Making me look out of this world! Plus their customer service is amazing!
Been shopping Dolls Kill for years now. I always get compliments on any items I buy and look forward to the amazing sales they consistently have. Long time follower, permanent die hard lover of Dolls Kill.
I have gotten several products from Dolls Kill and I am rly truly obsessed. I absolutely love their boots and the witchy vibes they give off. Plus their customer support staff is phenomenal and it's amazing to talk with them. 12/10 would recommend.
Support responds quickly and always takes care of me. Returns are no-hassle and free- I love this feature.
Found exactly what I was looking for, it is great and it came fast! Beautiful black damask design tote bag that I wanted to take on a trip to France and I received several comments on how nice it is. Thanks!
I ordered a pair of boots and got them for a really low price, and they shipped out the next day! I received the product in less than two weeks and the boots are by far the best thing I have ever purchased. The quality is perfect and sturdy, very well made!
Highly recommend buying from Dolls Kill!
If you love to be different dolls kill us the site for you! They have so many amazing unique pieces you will definitely be the centre of attention! I personally love having on extra af outfits and this site was MEANT FOR ME!
As I search for a pair of sold out boots, I text to inquire about the restocking status. Instead of just saying no they will not restock, I was provided similar options of boots and instructions how to enter my email to receive a potential restock notification. It's very refreshing to have someone take the time to address a question in depth and with such an awesome attitude! Thank you!
Excellent products and delivery, really helpful customer service. The website is easy to browse, the clothing is awesome and afterpay makes it even better!
When i bought jeans from you a couple of days ago they arrived within a week even if i live in the middle of nowhere (Iceland) which i think is great since often it takes even longer from England, our neighbour. And when i asked about an out of stock item you were nice enough to find similar items for me which i think is amazing to put that extra work in. <3 would always recommend to a friend. Have also bought all my doc pairs from them since they come in so quick and end up being cheaper then buying them in a store in Iceland
I had some help from Elisa, she's lovely!
Actually a very nice and express service.
Everything clear now!
I ordered a dress here for a perfomance. It looks like really well. But it turned out that the dress wasn't comfortable at all. I'm sad about that, because I thought I could wear it more times.
I asked for the cancellation of the order. The stuff kindly and swiftly processed my request. She was nice and very friendly!
Apart from how $#*!ing beautiful all their merch is, the customer support is super nice and will help you out with any problem you have (and they call you doll part of my heart just fluttered)
Every single time i email or chat about something whether is shipping or a return they always respond right away and help me. Love u guys!
YOU'RE THE BEST
I've heard about Dolls Kill for while and finally decided to order some things off the website. Now, I'm hooked! In the last 2 months, I've spent over $1,000. They have such unique items that you can't find anywhere else. Perfect items for festivals or just for wanting an outfit to stand out. The quality is amazing. I just can't get enough. I definitely will be purchasing a lot more. If you're ever thinking about purchasing on this website, go for it! My favorite new online shop!
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service