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Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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When I had a promblem with my order they fixed it very fast and were very nice! I definitely recommend buy from them.
I've always loved Dolls Kill, my favourite was visiting the beautiful store in Los Angeles! They were so helpful with my lil hiccup A wonderful team, and amazing customer service!
I really love the new additions to the site (like plus size and MOOP information!) and even though i had a very strange glitch happen that pladed a rather large and unintentional order, the customer service representatives were very helpful, quick and solved my problem as best as it could be done :)
You know when you're in bed all comfy and you don't want to get up, but you also know that you love shopping for cute, well-fitting, and good quality clothes. Just go onto Dolls Kill.com. When you go onto their website there are always cute clothes just waiting to be bought. The clothes always fit me whenever I get them, and they have a variety of sizes to choose from. The fabric is well made and the clothes always look amazing, you will feel like this article of clothing was made just for you. And if you have any problems with the clothes and want to return anything customer service will help you through it and will make the exchange simple and easy. Me and my sister absolutely love this store and with every purchase we love it even more. Our friends always ask where we got our clothes from when ever we wear stuff from Dolls Kill, and now our friends love Dolls Kill too. Dolls Kill makes it easy to find clothes you love and clothes that make you feel amazing when wearing them. Dollskill is one of my favorite stores it's really hard not to love it.
For a corporate company they have fast response and even on weekends which they claim to not reply to messages on!
I just bought from dolls kill for the first time, and the customer service team helped me through exchanging my boots for a different size. They were kind and patient with me through the whole thing. I love that you can text them! I would definitely recommend this website! The boots are amazing too.
I wanted to make purchases on Dollskill so i put all the items in my shopping cart then when i wanted to checkout and pay, it was not working. I tried so many times and it was blocked.So, i wrote to the contact service and they responded to me right away.We wrote 12 messages to each other until it was Ok and i could checkout. Also, there was a mistake at the checkout, it went for 2 orders instead of one.The contact service was awesome and refund me the extra order right away.It took a whole day to fix the issue and i am so so grateful
They took all this time to help me and make everything right. I am really happy and delighted, they are always wonderful to work with. A billion thank you Dollskill, you are the very best and i adore you!
Ive been shopping dollskill for years and they are my go to for when I want to stand out! Now even better with free returns! +++ great customer service :)
I placed an order for a coat and started to worry that maybe I purchased the wrong size. It was after business hours that I messaged them asking if it could possibly change the size. I then messaged never mind that I was going to keep it the same. The next morning they still reached out to me even though I had said not to worry about it and checked the order and described the fit to me and decided that I had made the right choice. As always they said if I changed my mind I could simply return/exchange it and I loooooovveee how often they do free returns! They even checked the status of a couple orders for me. They were and are always polite, timely, and super helpful anytime you have questions about a product. I love Dolls Kill and the customer service is a major part of that!
I really really love your customer service, solving my problems every time in the best possible way!
Thank you dollllzzzzz
Amazing customer service, many people helped me with my problems and I am very happy with how quick and helpful their team is.
A service at the top!
Super Fast answers, Nice and friendly
Thank you so much guys
A special thanks to Daniela
Easy returns
Quick shipping
Amazing clothes
I would recommend this website to everyone
I don't barely shop anywhere else for my party clothes
Ive ordered from dollskill for years now, and my last order was lost! But I contacted them, and they immediately with no problems took care of everything! So happy with them!
I goofed and never updated my address after I moved. I immediately texted the contact number listed on their site, and they responded within LITERALLY one minute. And had my shipping address updated within 30mins! && they were SUPER sweet about the whole thing. LOVE dolls kill and their staff.
DollsKill is my place to go, for all of my clothing needs. Whether theres a special dress I want to wear for a romantic dinner, something wild and sexy for festivalgoers, or just chillaxing around the house, I know I can find whatever I need at DollsKill.
Unlike many shops who are so anal retentive about their customer policies, DollsKill offer the most helpful service providers EVER, when it comes to returns, exchanges, or if you simply have questions to ask the DollsKill Babes, they will solve your issues in an efficient and professional manner! Why would you want to look anywhere else?
Love this store amazing customer service and quality products so happy there is a store to cator to my every fashion need
Their return process was very helpful and fast, I got a response in under 10 minutes that completely solved my problem! Awesome service!
Though my credit didn't come in without me contacting them, they fixed it right once I did! They also gave me credit for my package that still hasn't reached their warehouse until tomorrow!
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service