On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
We monitor reviews for authenticity
I have been shopping with Dolls Kill for many years, I have beeb attracted by its great customer services and trend and stylish products.
Dolls killl's overall customer services are great and very competitive.
Awesome site, shipping is really good and fast, sometimes clothes are expensive, but there a lot of sales with great clothes at a good price!
I am addicted to shopping at dolls kill and I regret nothing. I have found so much unique wardrobe for music videos and photos (and going out cuz you know I gotta look fly asf out on the town) as well as cute everyday clothes. And omg SHOES! Plus, anytime I have had a question or issue they always get back to me promptly and have always resolved my issues.
Bought some boots and they were faulty, they have arranged to send me a new pair, no hassle no stress. I'm a happy customer, thanks Imani! X
My experience with dollskill has been nothing but A+ customer service and good quality products. Besides the fact that dollskill is one of those stores that has the most unique and creative clothing, which I love, they also handle their customers very well.
My first dollskill product came around my birthday (June 30th) 2019 and it was a black latex skirt. The quality was totally worth your money and it fits true to size.
I also won a Giveaway from dollskill and even when I thought I couldn't reach them to retrieve my gift because their ig DMs were giving trouble, they reached out to me! They commented in one of my posts; and I quote by saying "hey babe our DMs are being weird AF right now. Can you shoot us an email saying you won the OOTD? *******@dollskill.com " if that isn't excellent customer service then I don't know what is!
Additionally, with all of that, I realized that anytime I emailed dollskill, I always got a response within a few hours and I appreciate such fast replies very much.
So overall my review of dollskill is that it is BOMB.COM.
P.S.: For further proof of my testimony, just check my ig *******@kerahlyn_marie
Kaylin was super helpful and awesome! I was accidentally sent the wrong pair of shoes but Kaylin quickly resolved the problem in the best way possible! Definitely love this business and it's people :D
Had an issue with my order and it was resolved speedy and professionally. Pleased. Will shop here again.
Kayla in customer service was so patient getting directing me to a coupon AND helping me select the right size! I felt her get happy for me when my order worked out grand! Thank you so much!
Paige in customer service was great in helping me to resolve an issue with one of my orders. I love the unique merchandise at Dolls Kill, and I appreciate the support I get from the team when I have any concerns.
They helped me with my shipping issue immediately! I'm very grateful for the workers because without their help I would have been in a very difficult situation!
I had a problem with my shipping method and they helped me asap.It was a matter of few moments to solve the problem.
I am always grateful for their excellent service and prompt responses, they are the best site to online shopping.
Thanks to Nicole, Kayka and Brenna for the good service xx
Ive shopped with dolls kill many times and yesterday was the first time ive ever recieved a damaged product so i texted them and immediately they responded and gave me a full refund without having to return the product. They are sooo sweet and really care about their customers and business. They are definitely one of my all time favorite online stores ive ever bought from
Dolls Kill is my go to site. Discovered this store and have loved just about everything I've ordered. And when something doesn't fit right or has an issue, the dollskill team is quick to help and is very friendly. Always looking forward to seeing new products.
First time customer here. I bought a pair of shoes that didn't fit. Dollskill went above and beyond to make sure I am a happy return customer! So grateful for this real human business interaction. Thanks Dollz!
DollsKill is truly amazing! They always have the very unique products Im looking for, and if they run out, theres always an option to restock. I dress very differently than a lot of people I know, and their boutique has tons to offer someone like myself. They even carry brands that I cant easily buy in the US. They are the only brand that makes me feel not so alone in the world. They dress me in avantgarde fashions from head to toe year round, and I dont even have to leave my house. However, they did just open up a shop near me! If I ever have to exchange for a smaller size, the exchange is quick and easy. I really appreciate their wonderful service and products! Big love to DollsKill for working in their own direction. Love you bb!
Pretty sure absolutely anyone can find something to absolutely love from this brand. Every time I click purchase I eagerly wait for my package to arrive. I love the unique styles this company offers not to mention there is always something new to love!
They have been so helpful and fast anytime I needed help. I messed up my address one time and they were so quick they got it changed before it go sent out. Everything is very smooth and they always keep you updated on your orders and anything else you have going on with them.
The customer service staff at dolls kill is the best i've ever talked to! Super fast and helpful replies! They really do an amazing job!
One of my absolute favorite stores. I love to shop all the super black and gothic clothes that they curate from so many of my fave brands around the world. + they throw in goodies every once in awhile! What sweethearts! DK are babes, and I super appreciate it.
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service