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Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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I ordered some clothes and afterpay wasn't offered so I thought that if I went through PayPal it'd be offered after. I paid $200 that I should have spent on my car note which was why I wanted afterpay. I used the text option under help and it was resolved within an hour. Thank you guys! So quick & helpful!
I discovered the brand on instagram and instantly got interested. I ordered a beanie and a t-shirt (i found my size with the easy to navigate size guide). Only thing, i was confused on how to track my order but once i texted the help line i was informed on how to do that. Would definitely shop again can't wait to purchase more.
I made a mistake when checking out, sent an email about cancelling the order, and got a response before the morning was over. Such a fast response and immediate resolution to the problem is what makes a person loyal to a company. They're great, and have always given this kind of service.
I love Dollskill. Ive never had an issue with them and their products are everything! Theyre so personable and helpful too, im never worried about not being able to fix an issue. Love love love love love<33xxxx
Great customer service. Made me feel heard and special. I ordered a pair of creepers I fell in love with at first sight but was disappointed when the wrong (lovely but not what I ordered) boots arrived. I contacted DK customer service with my very impatient NYC attitude and they investigated and worked to resolve the issue. They even spared me the bother of returning the wrong item. Looking forward to receiving my creepers and will update my review with a happy photo!
I messaged them on their hotline, and pretty much instantly received the help I needed. The person helping me was very kind, and helpful.
I've never had a bad experience with Dolls Kill. They are very kind to their customers and provide excellent products. Highly recommend!
I rarely have issues with Dollskill, and I order from them a lot, but when something does go wrong they always get back amazingly quick, and are super friendly.
I had a question about a recent order (first time buyer!) And they customer service people were FANTASTIC! They answered all my questions and concerns quickly. Will definitely be ordering again!
I recently ordered a few items for an upcoming vacation in a particular size. When the items arrived (very fast by the way), one of the items shipped was the wrong size. I reached out to their customer service department who answered me within minutes. Not even 24 hours later the correct size for the item was shipped to me. Because of the high quality of care by this company I will be able to enjoy my new items as planned. 10 out of 10 would recommend.
I absolutely love this company. I have been wanting to buy from them for quite some time now and finally just made my first purchase recently. They have really good sales and their prices are fair for the things they offer. I had to contact their customer service and they responded back so quickly! They are so nice and personable, I know I'm talking to a real person and I know I can count on them. I will definitely be ordering more things from them in the future.
Wow! These guys are probably the best people to deal with, plus they have awesome attitudes as well! Love it!
Very responsive, helpfull and concilient. They gave me multiple options to résolve the issue. I trust this store, i ordered 3-4 already and m'y orders are always perfect!
Dolls kill has the coolest $#*!, great customer service, and amazing sales. It is probably where i shop the most!
I ordered an item that someone else ended up also purchasing for me as a birthday gift. It shipped super fast and the item was great! Their customer service department was able to understand my problem and quickly refunded my money for me. 10/10 recommend.
I needed help with my account. It was a small issue with my email and password. Anyways problem solved right on the spot. Dolls Kill will always be my ride or die! Thank you dollz xoxxx
I was just asking about being a model for Dolls and they replied within the hour! They told me what to do and steps to take and I'm just so happy
Xoxox
Much love
I live in canary Islands and the best shop for buy it there. No justo for clothes, it's because if u need something and you are in whatever part of the world you will get an wonderful answer always
First of all I would like to say that they are so nice I couldn't believe it. I tried emailing them asking about where they ship and it amazed me when I found out that they ship worldwide. They also replied to me so fast I didn't believe it
I loved all the pieces I bought and I recommend it to everyone! Excellent service and agility in answering emails.
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service