business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $$

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284

We monitor reviews for authenticity

Maryland
1 review
0 helpful votes
Follow Jordana G.
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I ordered some clothes and afterpay wasn't offered so I thought that if I went through PayPal it'd be offered after. I paid $200 that I should have spent on my car note which was why I wanted afterpay. I used the text option under help and it was resolved within an hour. Thank you guys! So quick & helpful!

Date of experience: August 25, 2019
Maryland
1 review
0 helpful votes
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I discovered the brand on instagram and instantly got interested. I ordered a beanie and a t-shirt (i found my size with the easy to navigate size guide). Only thing, i was confused on how to track my order but once i texted the help line i was informed on how to do that. Would definitely shop again can't wait to purchase more.

Date of experience: August 25, 2019
North Carolina
1 review
0 helpful votes
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Excellence
August 26, 2019

I made a mistake when checking out, sent an email about cancelling the order, and got a response before the morning was over. Such a fast response and immediate resolution to the problem is what makes a person loyal to a company. They're great, and have always given this kind of service.

Date of experience: August 25, 2019
Washington
1 review
0 helpful votes
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I love Dollskill. Ive never had an issue with them and their products are everything! Theyre so personable and helpful too, im never worried about not being able to fix an issue. Love love love love love<33xxxx

Date of experience: August 24, 2019
Texas
1 review
0 helpful votes
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Mending a broken heart
August 25, 2019

Great customer service. Made me feel heard and special. I ordered a pair of creepers I fell in love with at first sight but was disappointed when the wrong (lovely but not what I ordered) boots arrived. I contacted DK customer service with my very impatient NYC attitude and they investigated and worked to resolve the issue. They even spared me the bother of returning the wrong item. Looking forward to receiving my creepers and will update my review with a happy photo!

Date of experience: August 23, 2019
New York
1 review
0 helpful votes
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I messaged them on their hotline, and pretty much instantly received the help I needed. The person helping me was very kind, and helpful.

Date of experience: August 23, 2019
Missouri
1 review
0 helpful votes
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I've never had a bad experience with Dolls Kill. They are very kind to their customers and provide excellent products. Highly recommend!

Date of experience: August 23, 2019
New York
1 review
0 helpful votes
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Quick as always
August 25, 2019

I rarely have issues with Dollskill, and I order from them a lot, but when something does go wrong they always get back amazingly quick, and are super friendly.

Date of experience: August 23, 2019
New Jersey
1 review
0 helpful votes
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I had a question about a recent order (first time buyer!) And they customer service people were FANTASTIC! They answered all my questions and concerns quickly. Will definitely be ordering again!

Date of experience: August 23, 2019
Pennsylvania
1 review
0 helpful votes
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Great in Every Way
August 25, 2019

I recently ordered a few items for an upcoming vacation in a particular size. When the items arrived (very fast by the way), one of the items shipped was the wrong size. I reached out to their customer service department who answered me within minutes. Not even 24 hours later the correct size for the item was shipped to me. Because of the high quality of care by this company I will be able to enjoy my new items as planned. 10 out of 10 would recommend.

Date of experience: August 23, 2019
California
1 review
0 helpful votes
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I absolutely love this company. I have been wanting to buy from them for quite some time now and finally just made my first purchase recently. They have really good sales and their prices are fair for the things they offer. I had to contact their customer service and they responded back so quickly! They are so nice and personable, I know I'm talking to a real person and I know I can count on them. I will definitely be ordering more things from them in the future.

Date of experience: August 23, 2019
South Carolina
1 review
0 helpful votes
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Wow! These guys are probably the best people to deal with, plus they have awesome attitudes as well! Love it!

Date of experience: August 23, 2019
Canada
1 review
0 helpful votes
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Very responsive, helpfull and concilient. They gave me multiple options to résolve the issue. I trust this store, i ordered 3-4 already and m'y orders are always perfect!

Date of experience: August 23, 2019
Georgia
1 review
0 helpful votes
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Dolls kill has the coolest $#*!, great customer service, and amazing sales. It is probably where i shop the most!

Date of experience: August 23, 2019
Florida
1 review
0 helpful votes
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Great customer service
August 24, 2019

I ordered an item that someone else ended up also purchasing for me as a birthday gift. It shipped super fast and the item was great! Their customer service department was able to understand my problem and quickly refunded my money for me. 10/10 recommend.

Date of experience: August 22, 2019
Texas
1 review
0 helpful votes
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I needed help with my account. It was a small issue with my email and password. Anyways problem solved right on the spot. Dolls Kill will always be my ride or die! Thank you dollz xoxxx

Date of experience: August 22, 2019
Alabama
1 review
0 helpful votes
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Simple question
August 24, 2019

I was just asking about being a model for Dolls and they replied within the hour! They told me what to do and steps to take and I'm just so happy
Xoxox
Much love

Date of experience: August 22, 2019
Spain
1 review
0 helpful votes
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Real people
August 24, 2019

I live in canary Islands and the best shop for buy it there. No justo for clothes, it's because if u need something and you are in whatever part of the world you will get an wonderful answer always

Date of experience: August 22, 2019
Qatar
1 review
0 helpful votes
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First of all I would like to say that they are so nice I couldn't believe it. I tried emailing them asking about where they ship and it amazed me when I found out that they ship worldwide. They also replied to me so fast I didn't believe it

Date of experience: August 21, 2019
Brazil
1 review
0 helpful votes
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I loved all the pieces I bought and I recommend it to everyone! Excellent service and agility in answering emails.

Date of experience: August 21, 2019