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Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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The best customer service! Love how they treat you like a friend! They were able to answer my question and were excited to hear how my purchase went.
Somehow my order from dolls kill got delivered to a completely different state then from where I had written down my mailing address. Very quickly I got in contact via email from using their helpline email and was contacted with a lovely person called Paige. Paige confirmed the error and had another order shipped out to me for free! The whole exchange was very pleasant and I'm very grateful for the service! Now I get to start my final year at University with some cute accessories!
Great clothes and great value. Very professional communication. Can't fault this company. Ordered from Australia with fast shipping
I was concerned about a return I had made and wrote an email to check up on it. I got a reply within an hour and everything was fixed for me! I've always been happy with the site, but now that I know that making a return isn't an issue I can shop without worry.
I had an issue regarding the current promo. After I texted the dollskill customer service chat line I instantly got a response and was able to cancel my order so that I could get what I wanted. Jordan was a super sweet and helped me instantly! I really appreciate it love.
Was very helpful in making sure I was happy and could find my store credit when it had not popped up in my account yet. Love the texting feature since it makes it so easy to reply and the email confirmation of the text string!
Don't get me wrong I love dollskill and their clothes but with returning items i di not realise you had to pay to return your order. Im from the UK but I assumed that returning would be free as most websites offer that. Im just annoyed that it states no where that outside of the US you have to pay to return. Now i'm stuck with what to do because I have a skirt thats too big and costed £38 and prices to ship a small parcel to the US is over priced.
Thank y'all so much for your time on the phone Janie was very helpful and patience with me and my Apple Pay Situation! I look forward to future purchase with y'all
Much Love
Marq
Anytime I've needed help or had a question, the Dolls Kill costumer service texting line has always been there! They're quick to respond and knowledgable with an answer to every question.
I had a question about an item i want that is out of stock. I contacted Dolls Kill and received an email the next day from Kaylin. She was super nice and gave me all the information i needed. I love their positive attitude at this company. Everytime i need something, they take the time to get back with me and i love their stuff! Even if you have to return or exchange something -- its easy. Thanks Dolls Kill -- your customer service should be used as an example to other companies for sure <3 - amy lee
The T shirts I ordered are really unique and great quality, got lots of compliments and the shipping was fast. It took a couple extra days to initially ship out because they had a sale, but when I emailed to check they got back to me right away and assured it was shipping soon, and they had great customer service when they got back to me about my order too, then I got the delivery at home a couple days later :)
Dolls Kill has not only great quality and unique clothing but they also have amazing customer service. They are always so helpful and returning items that don't fit is incredibely easy, which is important for an online store! All around best online shopping experience I've ever had.
James and the team have great customer service skills and have helped me so much with my order! Constantly keeping me updated. You don't get many people in the world as kind as this. Peace and love to them all
My package got lost in transit so I emailed in for help, and Paige not only got back to me within a day, but processed my store credit and got my new stuff shipped out to me too! I love Dolls Kill and cant wait for my stuff to come in!
Thank-you for the excellent customer service, uncomplicated delivery to off-grid and having EXACTLY what I wanted. Took far too long to find you.
I had an issue with a return and their customer service agent was very nice and tracked down my return for me.
I recently bought a dress from Dolls Kill and it's my favourite piece of clothing right now! The quality is so good and I've had so many compliments on it. I also recently had an issue with tracking an order but I emailed their customer service and I received a reply almost instantly! Angelica was so sweet and helpful and sorted out my problem immediately! I definitely recommend Dolls Kill, y'all are amazing. <3
I have been shopping at dollskill for about 5 years now. I can confidently say the website and customer service has always been 100%. I always get a response within a few hours and they always go out of their way to help solve my problems. This is the only place I can find a mixture of cool and unique pieces and that I can trust.
When I received my package, the item was damaged.
I contacted the helpdesk and they helped me right away!
Within a week I had a new item send to my home!
I was so happy
Thanxxx
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service