business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

About the business


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $$

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
grey star
grey star
grey star
grey star
grey star

Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284

We monitor reviews for authenticity

Germany
1 review
0 helpful votes
Follow Dunja P.
Unfollow Dunja P.
Send Message
Share Review
Report Review

Very nice experience
September 2, 2019

Frendly and professional team, they have sent the order quickly. Jemma, the girl from the custome service, was helpfull in resolving the issue with delayed shipment.

Date of experience: September 1, 2019
Nevada
1 review
0 helpful votes
Follow Sharon B.
Unfollow Sharon B.
Send Message
Share Review
Report Review

Excellent
September 2, 2019

I always love my purchases, they are always true to the pictures on the website. Always top quality. I bought some shoes that i still wear to this day. I just ordered a new jacket and since i moved and forgot to update my address they were still able to make the change and i will be getting my new jacket soon

Date of experience: August 31, 2019
Ecuador
1 review
0 helpful votes
Follow Samantha M.
Unfollow Samantha M.
Send Message
Share Review
Report Review

I messed up my order and they helped almost immediately even though it was on a Saturday, a non business day. Definitely will order again

Date of experience: August 31, 2019
Kentucky
1 review
1 helpful vote
Follow Sara Y.
Unfollow Sara Y.
Send Message
Share Review
Report Review

I placed my order 3 hours before the Labor Day sale (which I didn't even think about dollskill having a labor sale totally my fault) so when I woke up the next day I saw it. I was bummed cause I spent an extra 50ish bucks. I emailed customer service to see if I get a credit and to my surprise they said YES! I was shocked because it wasn't even their fault yet they still looked out for me. My fav place to buy clothes and I have had never had a problem with any of my items.

Date of experience: August 31, 2019
Texas
1 review
0 helpful votes
Follow Sami M.
Unfollow Sami M.
Send Message
Share Review
Report Review

All around amazing
September 2, 2019

This has been my first experience ordering off of Dolls Kill. Although I've visited the site quite a few times, I just recently decided to indulge. When I placed my order using my Apple Pay, I didn't realize my shipping address to my old address in a completely different state. I panicked because I ordered them on a Friday night so their contact number was no help until Tuesday & I thought that would be too late. Fortunately, they have a number you can text instead of call. I was so relieved when Kayla texted back & said my shipping address has been change on my order. By far the best online shopping experience I've had. I can't wait to receive my shoes. 10/10 recommend.

Date of experience: August 31, 2019
Nevada
1 review
0 helpful votes
Follow Tina A.
Unfollow Tina A.
Send Message
Share Review
Report Review

Amazing customer service!
September 2, 2019

Kayla was amazing! I put the wrong address on my order and I placed it on a weekend. I was afraid that the order would be processed and shipped before they were able to change the address since operational hours are Monday through Friday 9-5, so I texted them over the weekend to be safe. She changed my address and confirmed that everything was good outside of operational hours. Thanks again Kayla <3

Date of experience: August 31, 2019
Colorado
3 reviews
0 helpful votes
Follow Dolores S.
Unfollow Dolores S.
Send Message
Share Review
Report Review

The rep. That answered my question
Was very helpful, & I have always
Had positive experiences with all
Of the Dollskill reps. They always
Respond to my emails right away.
I have placed many orders on the
Dollskill website, & I really love this
Website!

Date of experience: August 30, 2019
Canada
1 review
0 helpful votes
Follow Roxanne C.
Unfollow Roxanne C.
Send Message
Share Review
Report Review

I was missing one item from the purchase I received and they made sure That I receive it
Doll kills responded very fast clearly to my demand.
Thanks again.
I love dolls kill and I will definitely order more items in the future.

Date of experience: August 30, 2019
Italy
1 review
0 helpful votes
Follow Revy R.
Unfollow Revy R.
Send Message
Share Review
Report Review

SUPER FAST RESPONSE!
September 1, 2019

Today i contacted Dollskill on Twitter to ask a question, I got an answer back within the hour and got my final answer in less than 5 minutes and a quick back and forwards. The staff was very cordial and Im really satisfied with the customer service.

Date of experience: August 30, 2019
Texas
1 review
0 helpful votes
Follow Jasmine B.
Unfollow Jasmine B.
Send Message
Share Review
Report Review

I love dollskill!
September 1, 2019

I love this shop! I can never find cute clothes like this in stores but it's all here on this site. And their customer service is great. Very cool and accommodating people

Date of experience: August 30, 2019
Sharae L.
California
1 review
0 helpful votes
Follow Sharae L.
Unfollow Sharae L.
Send Message
Share Review
Report Review

FANTASTIC CUSTOMER
September 1, 2019

I've been shopping on DOLLSKILL in-store and online for years. I've seen the company evolve tremendously with more products and great visual marketing. However, customer service has always been excellent, response time great, very mindful and courteous staff. i'm thankful that this is one of my favorite online stores because they never let me down.

Date of experience: August 30, 2019
GB
1 review
0 helpful votes
Follow Lollie W.
Unfollow Lollie W.
Send Message
Share Review
Report Review

Amazing!
September 1, 2019

The staff were so nice to me, they helped me decide and helped me, would use again :) :) :) :) :) :) :) :) the person who helped me was Angelica :)

Date of experience: August 30, 2019
Canada
1 review
0 helpful votes
Follow Melissa A.
Unfollow Melissa A.
Send Message
Share Review
Report Review

STELLAR CUSTOMER SERVICE!
September 1, 2019

I emailed customer support over a damaged item I received. I revived an email back within half a day. Hillary
Was super helpful. She asked me to send in a photo of my item, she gave me an option to email or txt it to her. Within an hour I had received a credit to my account so I could replace my item. Very happy with the speed of service and resolution.

Date of experience: August 30, 2019
Texas
1 review
0 helpful votes
Follow Amie F.
Unfollow Amie F.
Send Message
Share Review
Report Review

Great Customer Service!
September 1, 2019

I sent a text message asking about my address on a shipment... Angelica responded right away to let me know that he correct address was on it! I am very impressed with Dollskill customer service and getting back to me very quickly!

Date of experience: August 30, 2019
California
1 review
0 helpful votes
Follow Jailene M.
Unfollow Jailene M.
Send Message
Share Review
Report Review

I LOVE dollskill
September 1, 2019

I have been shopping with Dollskill for two years now, and I got to say that I will continue to do so for as long as I live! There is a variety of aesthetics you have to choose from on the site. Shipping is lighting fast, and that is my favorite part about it. Customer service is sweet and care about giving you the best service possible.

Date of experience: August 30, 2019
Illinois
3 reviews
0 helpful votes
Follow Denise C.
Unfollow Denise C.
Send Message
Share Review
Report Review

Love love love this store
September 1, 2019

The clothing and staff are beyond phenomenal... love love love the styles... and communication A1... you will not be disappointed!

Date of experience: August 30, 2019
Illinois
1 review
0 helpful votes
Follow Minji J.
Unfollow Minji J.
Send Message
Share Review
Report Review

Angelica was so so so helpful, she resolved my problem, and she was able to clarify any questions I had. I'm so glad they have cute clothes AND great customer service!

Date of experience: August 30, 2019
South Carolina
1 review
0 helpful votes
Follow Haley M.
Unfollow Haley M.
Send Message
Share Review
Report Review

Excellent Help
September 1, 2019

I was able to text and change the delivery address on my order with no problem! Great help and very kind

Date of experience: August 30, 2019
France
2 reviews
0 helpful votes
Follow Anima K.
Unfollow Anima K.
Send Message
Share Review
Report Review

I really appreciate Dolls Kill for their wide range of choices in various styles and for all types of prices!

Date of experience: August 30, 2019
Tennessee
1 review
0 helpful votes
Follow Christy C.
Unfollow Christy C.
Send Message
Share Review
Report Review

I received a damaged item & They replied within a few hours & fixed my issue! Dolls has great customer service people! Great sales & fun & unique items!

Date of experience: August 29, 2019