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Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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They are just the absolute best! They sell Lovely clothes that anyone can rock, and if you ever need help with an order or have any questions regarding your order, they are eager to help in whatever way they can! <3 I love Dolls Kill!
They went above and beyond for my order when it was delayed for almost two weeks and managed to get the warehouse to push my order! As soon as it shipped it came in two days and was personally delivered to my front door. (I live in an apartment complex where packages typically are delivered to our leasing office instead of the door so it was a nice surprise!)
Got a pair of koi footwear boots and the platform had came off the bottom of the shoe, and jemma was super helpful and fixed the issue. Anytime I've ever had to email y'all you have literally the best customer service hands down and I order alooot so thank you so much
I ordered some one-piece lingerie items that weren't on the size guide and the one that arrived first was too short because I'm so tall. I contacted customer support and Marina went above and beyond to help me out. She contacted the clothing warehouse to get the exact measurements of the items for me when she could've just said she didn't have the measurements. I've never had a bad experience with Dollskills customer support.
Something was miss in my package and they answer me very quik, and solve the problem
Satisfactorily, good job!
I ordered an item and it took over a month for me to see any shipping progress, Tifani was very kind and helped me know what was going on with it!
Customer service ON POINT. I've bought from this brand endless times and my shipment always comes on time and even when I made a mistake with my address they fixed it no problem. Super reliable and great styles. Dolls Kill is the
Absolutely without a shadow of doubt, Dolls Kill is my number one go to site when I want unique, "out of the box"; over the top clothing! The clothing are trendy and fashion forward, especially for a daring individual such as myself who LOVEs to play with colors! The website has easy navigation, fast checkout, and quick simple (painless) returns! Need I say more, on yes, might I add that there's an option for Afterpay (payments in increments). The quality of the products are great and customer service ROCKS! If you haven't purchased from Dolls Kill, you're missing out! Oh one last thing, SALES galore! With that being said, ENJOY Loves, you can thank me by being fierce and owning your looks! (*_*) (Note: I'm just a ecstatic, loyal, customer who wanted to share, I'm not employed by the company nor am I receiving an incentives for my review, (for those who may wonder)!
I got some boots and socks, as well as a skirt and I'm in love! Quality is amazing, and just overall them helping me with service is outstanding.
I had to return something because i didn't fit. When you return something you get store credit. When i hadn't gotten my credit within the days you usually get it I contacted customer service and they figured it out really fast. Great service
I love this website sosoososo much! Their clothes are great quality and very reasonable prices! And they have layaway now! The looks and customer service are amazing!
My daughter was thrilled with her purchase and the Dolls were great to deal with. We are very likely to be loyal customers in the future.
Awesome selection of very unique clothing, accessories, shoes, etc. If you havent shopped here... you're missing out!
Miss Yurixie was super sweet and super helpful with everything I needed. You guys always have top notch customer service.
So I love Dolls Kill and can drop way too much money on them XD When my last package arrived at my apartment it had a big tear in it. I was super dismayed to find that three smaller items were missing. I contacted Customer Service and they very kindly sent me replacement items, and even helped when it later appeared as if the replacement package itself had been lost...! I've got my goodies safe and sound now and I can't wait for my next Dolls Kill purchase,
Lindsay, Elisa, and Kaylin helped me during this process and are beyond awesome! <333
I ordered a jacket in the wrong size and they also helped me return in. They answered all of my questions and I had no problem being patient. Dolls kill probably has the best customer service and easy to use website. Will buy from them again <3
I had an issue with my order because I had moved and forgotten to change my shipping address.
I quickly got an answer and help from someone very sweet at customer service.
Very happy with how quickly this was resolved. <3
The reason I'm giving it 4 stars is because they sent me someone else's order & they sent my order to someone else):
I received my package on 9/27, none of the stuff in there was correct. So I contacted dollskill thru the chat. I explained what happened & they emailed me asap. Kaylin was the one that helped me out so thank you. She emailed me with info. She placed a resend order for my items but sadly one was out of stock but she refunded me with store credit. Kaylin was very helpful. My correct item was shipped on 9/30 & eta for delivery is on 10/3, which is pretty quick!
I also needed help with my sizing because I was confused but they helped me out. Customer service is pretty good!
Very much waiting to order from you. Looking forward to the good
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Very kind and helpful. They helped me very much and they did not have me waiting they answered very quickly they are professionals
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service