I had placed an order with next business day shipping selected, even though based off of the tracking info Dolls Kill clearly sent the item out when they had promised, fedex failed to deliver it the following business day. I reached out to them simply for advice on how I may receive a refund from Fedex themselves (I didn't want Dolls to be held responsible for an error on Fedex's End) Dolls Kill actually issued me a refund themselves. I sent an email Saturday afternoon and wasn't expecting to hear back until at least the next business day but Janie (the doll who assisted me) got back to me within moments to help me out. I'm bummed I didn't receive the item in time for when I needed it but this experience alone made me feel like regardless of what hiccups may occur with any orders in the future, I can feel 100% confident in their team to help me out. That alone has made me a customer for life <3 Ty Dolls Kill! Still super excited for me order! <33

I woke up in the middle of the night for the opportunity to purchase a pair of the billionaire bling boots. I GOT THEM! And they arrived so quickly, but when I opened the box the packaging wasn't the greatest (later found out it was due to every pair going thru quality assurance) and the zippers were stiff. I messaged the online staff and was taken care of completely. Leah wasn't able to solve the problem so she escalated to Alexis. Alexis was prompt with her replies and offered different options for resolution of the problem. We were able to come to an agreement and I'm happy to report with a little DIY wax paper the zippers work great and I now have a bit more to spend on the site. Thanks ladies. I have a concert or two to wear my new bling at.

I recently had an order that had most likely been stolen from my address as the package was nowhere to be found but it was confirmed that it was delivered. I contacted dollskill & they have sent me a full new order for no cost! I am a medium in bottoms and they accidentally placed a small bottom in the new order, when I brought this up they changed it asap without any troubles! I'm really happy with the help I receive from dollskill and their clothing!

I continue to be blown away by this company. They take pride in their business and it shows through their customer service and quality of their products. I live in Canada and ordering online has always had me hesitant but they are very good with returns and any issues that arise. Their customer service is very quick to respond and very friendly! I cannot wait to slowly grow my closet with Dolls Kill items and to continue to convert my friends into fans.
Love you guys long time!

I contacted Dollskill via text through their suggested contact info. I was inquiring about the status of a return and I received an instant reply from the automated system I'm guessing (I messaged them before office hours). I got a reply within about 3 hours and they notified me that my return had been processed and my store credit was ready to use. The messages were very professional with the Dollskill swag added of course. I am extremely pleased with their service!

To preface: This was my first time ever ordering from Dolls Kill and I couldn't be more impressed!
I had received the wrong item in the mail and contacted Dolls Kill's email early afternoon on a Friday. I got a response within 20 minutes and Tiffani re-confirmed my order and is sending me the correct item free of charge (and is letting me keep what was sent)! I'm so incredibly pleased with the fast response time and amazing service! I will definitely shop here again!