Dolls KillReviews 2,900
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Dolls Kill Reviews Summary
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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I love how you can TEXT your question to a representative and they get right back to you but not just that even in an email your response is sent there as well... AMAZING!
After noticing that I hadn't received my package a week after its estimated arrival, I reached out to Dolls Kill to figure out what had happened. I was pleasantly surprised to have my inquiry responded to within the hour that I sent it and an offer to reship my order ASAP, which I gratefully accepted. I really appreciated how quickly my issue was resolved and the positive attitude from the rep helping me out.
I've been a fan of Dolls Kill for a while but I was nervous to order from them because I was not sure if it fit my style but I was wrong. I have recently made a few purchases from them and they tend to be fast with shipping like I always get my orders sooner than expected. I have emailed them a few times with questions and they are always super fast at responding and very helpful. They have styles for every one, I definitely recommend them!
I tried ordering at pretty big order from them 16 times. It was a lot of money. And the site kept telling me something was wrong with my payment info. So I called my bank 3 times and they cleared my card 3 different times! So finally my bank said it was not on my end that this was happening. I could hardly get through to someone on the phone at dolls kill, but when I did they didn't try to put me though to a supervisor. The poor people had no idea what to do & they were very nice. But whoever the supervisors are, just left these representatives out to dry! And kept telling me it was their banks team that was stopping my payments. Well that can't be true because I had TWO separate friends & separate shipping, billing, emails and accounts TRY and order this order for me. And guess what, the same message popped up for them as well! So the LACK of help figuring out this Is insane. I'm currently on the phone again with someone and she is being super helpful thank goodness! So maybe she will be able to figure this out for me. But Pre warning if you want help from a supervisor or if anything like this happens to you, they don't care about helping you out. Or the money or promotion you would be giving them. Yes this is a big rant but I also have all the screen shots, calls, emails, tracking of how many times the site would not take my order and how much I tried to reach out to them. I'll be posting this to social as well.
Super fast and reliable and the text option is super convenient. Always easy to work with and make my life easier!
I asked them to correct my shipping address and they did within 12 hours! Super quick and friendly. Highly recommend.
Everything arrived as pictured on the site and fits beautifully. Processing time should've been quicker, but nonetheless, I got my items and I am satisfied with the quality.
I ordered some shoes but they didn't fit to my liking so I spoke with Chelsea and she let me know as soon as I dropped my package off I could be issued a store credit instead of having to pay for the item twice. After I dropped it off I texted and spoke with Janie to confirm I dropped the package off and she issued the credit. I ordered the shoes and they should be here by the 30th, right in time for my bday on Saturday! Great customer service!
I couldn't get my item because sadly the hotel staff sent it back but this was by far the greatest costumer service I ever experienced and that deserves 5 stars!. I was helped and given store credit. All my questions were answered promptly and overall I had a wonderful experience.
I love Dollz Kill. So much. They have the most alluring products, a super fun vibe, I love their text customer service feature, just all around awesomeness. People recognize where I bought the things I buy from them. They are so lovely and helpful. They inspire me to go all out and be unapologetically me!
They are really easy to work with- Every time I've dealt with them it has been a delightful breeze.
Thank you Dollz Kill!
Every aspect was perfect. The friendly customer service, the user friendly website, the quality of the products, the variety of products, the sales timeframe/shipping times. Dolls Kill is 100% unmatched!
Super cute clothes & shoes and excellent customer service! I had a small mixup with my order and Tiffani fixed it in a snap with one phone call and two emails. Cannot wait to stomp around in my new platform shoes, will definitely be back for more fun outfits!
Leah helped me today with my order troubles, she was very authentic and knowledgeable and was able to sort everything out for me in a timely manner. I will definitely keep shopping with you. Take care! And happy Halloween to you and everyone at Dollskill. :)
Ordered a costume and when it arrived it was just a bit too big on me so I tried to go through the return process on their website only to realize I never received an order confirmation email when I first purchased. Can't return an item if you don't have the order number. Luckily, Kaylin from customer service was able to find my order number through my name and sent me my order number in just a few texts! You guys are great! Thanks for your help!
95% of what I buy is from dolls kill! They absolutely rock my world! The fashions are fresh.
I believe nothing here in Canada even compares to what they sell. The customer service is 100%
Almost everyday they shock me with more great things! I DOLLSKILL
The customer service is great and they got back to me very quickly. They were very helpful and explained my problem in detail. Also the products online are very fashionable and relatively cheap!
My parcel was lost when it was shipped to Germany. They took great care of everything, I was always informed and finally got a replacement delivery. And every single mail was super nice. Thank you very much for that!
Kaylin in customer service was super dope! Thanks for all of the help! Love all of the gear I got from DK!
The website is full of treasures! Always new things, large choice.
And they answer to emails very quickly which is really cool!
The warehouse took too long to process the order and Marina quickly resolved my issue and helped to expedite the shipping so i could receive my items in time. Thank you Dollskill <3
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members