business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
Write a Review

On Sitejabber, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

About the business


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $$

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
grey star
grey star
grey star
grey star
grey star

Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284

We monitor reviews for authenticity

South Carolina
1 review
0 helpful votes
Follow Amber K.
Unfollow Amber K.
Send Message
Share Review
Report Review

I received my DollsKill order today. It was very speedy delivery. Unfortunately, one of the items I received was incorrect. I text the number given and had a response within an hour. They did not make me go through the hassle of returning at the post office. I will donate the item. I received a credit for the item that was not shipped. I would not hesitate to shop at DollsKill online for anything. I have already purchased more kick A things.

Date of experience: November 4, 2019
Kentucky
1 review
0 helpful votes
Follow Alyssa G.
Unfollow Alyssa G.
Send Message
Share Review
Report Review

Amazing!
November 6, 2019

I bought a neon harness and it fit perfect. It's super sturdy, quality is an A+ for sure! The shipping was quick thank goodness because it was a last minute buy and was very easy to track.

Date of experience: November 4, 2019
Illinois
1 review
0 helpful votes
Follow Smilee S.
Unfollow Smilee S.
Send Message
Share Review
Report Review

I love Dollskill so much and their clothes are uncontested when it comes to fashion, uniqueness, and style. Customer service is great and literally 90% of my closet is from Dollskill.

Date of experience: November 4, 2019
California
1 review
0 helpful votes
Follow Ali E.
Unfollow Ali E.
Send Message
Share Review
Report Review

Great customer service
November 6, 2019

Dollskill has amazing customer service! I asked to cancel an order last night and they cancelled it for me this morning which was very quick.

Date of experience: November 4, 2019
Minnesota
1 review
0 helpful votes
Follow Elizabeth J.
Unfollow Elizabeth J.
Send Message
Share Review
Report Review

Dollskill has always had tremendous and fast customer service. Unfortunately the product the provide isn't of the same caliber. Some items are ok but this is definitely a "get it while it's on sale or you're getting robbed" kind of site.

Date of experience: November 4, 2019
Texas
1 review
0 helpful votes
Follow Shelbie D.
Unfollow Shelbie D.
Send Message
Share Review
Report Review

Address Change Support
November 6, 2019

I needed to fix my address after I ordered an item & I was helped immediately with no further issues!

Date of experience: November 3, 2019
Portugal
1 review
0 helpful votes
Follow Guadalupe B.
Unfollow Guadalupe B.
Send Message
Share Review
Report Review

The Dolls are awesome
November 5, 2019

They are such a good help! Definitely love your customer service dolls, it's customised and very friendly.
Deja was my doll angel who helped me with a little issue I had with the fright. Thanks endlessly
Xxx
Most success for this supa brand I adore

Date of experience: November 3, 2019
District of Columbia
1 review
0 helpful votes
Follow Pahola S.
Unfollow Pahola S.
Send Message
Share Review
Report Review

Was worried about about my order because a couple days had gone by and I had yet to receive any confirmation of my purchase. This was extra stressful because I needed my outfit for a festival in a few days. I contacted them and they had found my order and sent me tracking information with a day! Soo thankful and can't wait to wear my outfit!

Date of experience: November 3, 2019
Georgia
1 review
0 helpful votes
Follow Olivia D.
Unfollow Olivia D.
Send Message
Share Review
Report Review

Great customer service
November 5, 2019

I placed an order for a purse and then realized I should have waited to buy it so I emailed customer service and asked if I could cancel my order. After I sent the email I saw on the FAQ that they aren't able to cancel order because they process too quickly. But customer service emailed me back anyway and said she canceled it for me! The fact that she went out of her way to cancel it for me when she didn't have to meant a lot!

Date of experience: November 3, 2019
Texas
1 review
0 helpful votes
Follow Monica L.
Unfollow Monica L.
Send Message
Share Review
Report Review

Awesome
November 5, 2019

I purchased both my costume and my daughters costume from dolls kill they were amazing the quality of the material was awesome I got the stitched doll body suit and she got the kill carnival creep costume thank u soo much. Customer service was so nice because I had a minor issue with shipping they fixed it with no problem and I got my shipment on time. Thanks again will definitely order again

Date of experience: November 3, 2019
Texas
1 review
0 helpful votes
Follow Aamy N.
Unfollow Aamy N.
Send Message
Share Review
Report Review

Always the best
November 3, 2019

Awesome customer service as always, never had a problem they couldn't help with! I accidentally put in the wrong address and they helped me get my package shipped to the right location fast

Date of experience: November 3, 2019
Canada
1 review
0 helpful votes
Follow Nicki H.
Unfollow Nicki H.
Send Message
Share Review
Report Review

I had been eyeing some items on Dolls Kill and ended up ordering a bunch of items for myself and for my Halloween costume. Unfortunately, the shipping courier lost my package, totally not the company's fault. I had the best customer service experience with their team, they got back to my email right away, were so kind, and offered multiple solutions for me. I will definitely order from Dolls Kill again in the future, they have really unique products and a super thoughtful team!

Date of experience: November 2, 2019
Florida
1 review
0 helpful votes
Follow Ashley h.
Unfollow Ashley h.
Send Message
Share Review
Report Review

Wow I'm am beyond happy with my experience with Dollskill and their team. Fast response time and so helpful! I had an issue that I feel like most companies wouldn't even want to work around with and they were the most considerate and compassionate! Special thanks to Janie <3

Date of experience: November 2, 2019
Colorado
1 review
1 helpful vote
Follow Andy H.
Unfollow Andy H.
Send Message
Share Review
Report Review

Received the incorrect item TWICE, sometimes they really f up, guess all the waiting and contacting was for nothing. Paid for belted surgical thigh high, got the cheaper gay version instead unbelted, well too bad so sad

+2
Date of experience: November 2, 2019
Texas
1 review
0 helpful votes
Follow Michelle V.
Unfollow Michelle V.
Send Message
Share Review
Report Review

Great Customer Service!
November 4, 2019

I always have a great experience and it's such a great company to order from thanks again for your help!

Date of experience: November 2, 2019
Canada
1 review
0 helpful votes
Follow Lisa P.
Unfollow Lisa P.
Send Message
Share Review
Report Review

Great customer service!
November 3, 2019

I didn't receive part of my order, so I emailed customer service. We corresponded back and forth until my problem was resolved. Costumer service replied immediately every time. Very impressed :)

Date of experience: November 1, 2019
New Jersey
1 review
0 helpful votes
Follow Amy E.
Unfollow Amy E.
Send Message
Share Review
Report Review

Love the products hard to find clothes, shoes, and accessories for people who don't fit the "mold." Had a small concern and wonderful Dakota in customer service helped cheerfully and professionally. Texting or emailing is the best way to get a quick response phones not so much. Thank you to everyone at Dolls Kill!

Date of experience: November 1, 2019
Tennessee
1 review
0 helpful votes
Follow Tulsi S.
Unfollow Tulsi S.
Send Message
Share Review
Report Review

I bought from them with 2 orders of shoes and six shirts!
I was amazed they came in early and no issues at all!
They now introduce flex play now!
You must buy from them! I have no complaints

Date of experience: November 1, 2019
Germany
1 review
0 helpful votes
Follow Erica S.
Unfollow Erica S.
Send Message
Share Review
Report Review

I've been wanting to order for a while and finally just did; i was quickly placing an order before a sale expired, in the middle of moving to a new home, when i realized i placed it with my old address (2 addresses ago actually, thanks paypal). I emailed right away but wasn't expecting it to be able to be edited or canceled. I worked customer service for fashion brands and i know how fast orders place and the very small window to change the order there is. I received a reply from Daniela within an hour letting me know she was able to successfully update my order shipping address!
This is my first order, and i can't wait to recieve it, with a huge thanks to daniela! I also can't wait to order again, the promptness and the fact that i could have easily been told "oh well" as your FAQ clearly states that orders can't be changed or cancelled, has made me a bigger fan of you guys. Thanks so much!

Date of experience: November 1, 2019
Georgia
1 review
0 helpful votes
Follow Emily O.
Unfollow Emily O.
Send Message
Share Review
Report Review

Dolls Kill is the best! I love ordering from them and they make returns so easy. I will definitely continue shopping here. I highly recommend this company.

Date of experience: November 1, 2019