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Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
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I received my DollsKill order today. It was very speedy delivery. Unfortunately, one of the items I received was incorrect. I text the number given and had a response within an hour. They did not make me go through the hassle of returning at the post office. I will donate the item. I received a credit for the item that was not shipped. I would not hesitate to shop at DollsKill online for anything. I have already purchased more kick A things.
I bought a neon harness and it fit perfect. It's super sturdy, quality is an A+ for sure! The shipping was quick thank goodness because it was a last minute buy and was very easy to track.
I love Dollskill so much and their clothes are uncontested when it comes to fashion, uniqueness, and style. Customer service is great and literally 90% of my closet is from Dollskill.
Dollskill has amazing customer service! I asked to cancel an order last night and they cancelled it for me this morning which was very quick.
Dollskill has always had tremendous and fast customer service. Unfortunately the product the provide isn't of the same caliber. Some items are ok but this is definitely a "get it while it's on sale or you're getting robbed" kind of site.
I needed to fix my address after I ordered an item & I was helped immediately with no further issues!
They are such a good help! Definitely love your customer service dolls, it's customised and very friendly.
Deja was my doll angel who helped me with a little issue I had with the fright. Thanks endlessly
Xxx
Most success for this supa brand I adore
Was worried about about my order because a couple days had gone by and I had yet to receive any confirmation of my purchase. This was extra stressful because I needed my outfit for a festival in a few days. I contacted them and they had found my order and sent me tracking information with a day! Soo thankful and can't wait to wear my outfit!
I placed an order for a purse and then realized I should have waited to buy it so I emailed customer service and asked if I could cancel my order. After I sent the email I saw on the FAQ that they aren't able to cancel order because they process too quickly. But customer service emailed me back anyway and said she canceled it for me! The fact that she went out of her way to cancel it for me when she didn't have to meant a lot!
I purchased both my costume and my daughters costume from dolls kill they were amazing the quality of the material was awesome I got the stitched doll body suit and she got the kill carnival creep costume thank u soo much. Customer service was so nice because I had a minor issue with shipping they fixed it with no problem and I got my shipment on time. Thanks again will definitely order again
Awesome customer service as always, never had a problem they couldn't help with! I accidentally put in the wrong address and they helped me get my package shipped to the right location fast
I had been eyeing some items on Dolls Kill and ended up ordering a bunch of items for myself and for my Halloween costume. Unfortunately, the shipping courier lost my package, totally not the company's fault. I had the best customer service experience with their team, they got back to my email right away, were so kind, and offered multiple solutions for me. I will definitely order from Dolls Kill again in the future, they have really unique products and a super thoughtful team!
Wow I'm am beyond happy with my experience with Dollskill and their team. Fast response time and so helpful! I had an issue that I feel like most companies wouldn't even want to work around with and they were the most considerate and compassionate! Special thanks to Janie <3
Received the incorrect item TWICE, sometimes they really f up, guess all the waiting and contacting was for nothing. Paid for belted surgical thigh high, got the cheaper gay version instead unbelted, well too bad so sad
I always have a great experience and it's such a great company to order from thanks again for your help!
I didn't receive part of my order, so I emailed customer service. We corresponded back and forth until my problem was resolved. Costumer service replied immediately every time. Very impressed :)
Love the products hard to find clothes, shoes, and accessories for people who don't fit the "mold." Had a small concern and wonderful Dakota in customer service helped cheerfully and professionally. Texting or emailing is the best way to get a quick response phones not so much. Thank you to everyone at Dolls Kill!
I bought from them with 2 orders of shoes and six shirts!
I was amazed they came in early and no issues at all!
They now introduce flex play now!
You must buy from them! I have no complaints
I've been wanting to order for a while and finally just did; i was quickly placing an order before a sale expired, in the middle of moving to a new home, when i realized i placed it with my old address (2 addresses ago actually, thanks paypal). I emailed right away but wasn't expecting it to be able to be edited or canceled. I worked customer service for fashion brands and i know how fast orders place and the very small window to change the order there is. I received a reply from Daniela within an hour letting me know she was able to successfully update my order shipping address!
This is my first order, and i can't wait to recieve it, with a huge thanks to daniela! I also can't wait to order again, the promptness and the fact that i could have easily been told "oh well" as your FAQ clearly states that orders can't be changed or cancelled, has made me a bigger fan of you guys. Thanks so much!
Dolls Kill is the best! I love ordering from them and they make returns so easy. I will definitely continue shopping here. I highly recommend this company.
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service