business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $$

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284
Colorado
1 review
0 helpful votes
Follow Sierra O.
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Customer service is always there for you and they respond immediately. Their products are amazing and their sizing is true to size. I absolutely love Dolls Kill and the message they stand behind.

Date of experience: November 17, 2019
Latvia
1 review
0 helpful votes
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I had a tiny issue with my order which wasnt even their fsult but I got great customer service, nice attitude and a quick solution.

Date of experience: November 17, 2019
Iceland
1 review
0 helpful votes
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When you are a combination of a punk-hippie-free spirited inner goth and want to be futuristic, elegant and look good at the same time dolls kill is the place too look to in my opinion :) their style and the variety of looks they have really speaks to my preferences, and the quality of chlothing iv'e bought is in MY personal experience really good, i want to mention that the customer service is excellent! I had a question and i was answered within few hours and on a sunday non of the less! Plus she was really kind and loving in her reply, that really made my day, truly <3 i unequivocally love them, it's as simple as that :)

Date of experience: November 17, 2019
California
1 review
0 helpful votes
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Great customer service
November 19, 2019

I ordered my package to an old address and within a few hours, Dollskill had updated my address even though they were out of office on a saturday night. I was so worried I was going to lose my items and they fixed it right away. Best customer service ever.

Date of experience: November 17, 2019
Colorado
1 review
0 helpful votes
Follow Brittni R.
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I've been ordering from Dolls Kills for years now and they've never let me down! I've always gotten proper refunds and fast and polite customer service that goes above and beyond to make sure their customers are taken care of. They also help me to step outside of my style box and wear things that I would've never though would look good on me. Thank you for helping me to look and feel beautiful, Dolls Kill!

Date of experience: November 16, 2019
Colorado
1 review
0 helpful votes
Follow Cappy L.
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I accidentally shipped an expensive and urgent order to an old address and emailed customer service immediately. They waived their store credit only policy and refunded my card so I could reorder the items and get them shipped to my correct address in time for my event. When I emailed them about my store credit and regular refund, they were so prompt and helpful. I was blown away! Thank you Dolls Kill customer service! You have won a repeat customer.

Date of experience: November 16, 2019
Washington
1 review
0 helpful votes
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Brooke saved my day!
November 18, 2019

Brooke saved my day and my Dreamstate experience by helping me quickly resolve a shipping issue with USPS. My package got lost in transit, but she quickly sent a new package at no additional cost and even shipped overnight so I had a chance to check out and match my outfits before packing up and leaving for the festival. Dolls Kill has always been super responsive if I have questions or need help, these gals take the cake. One stop shop for all my festival wear!

Date of experience: November 16, 2019
Minnesota
1 review
0 helpful votes
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This rainbow jam backpack was an amazing decision. It's even better quality in person than the website! Very happy with my order. I wear it on the daily and I have a daughter, so it has to keep up with a lot of weight being shoved into it and also being roughed around. So far its held up like new! Thanks dollz. You're amazing BBz x0x0 -Heaven Angelic

Date of experience: November 16, 2019
Texas
1 review
0 helpful votes
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I love their pieces but that is not the only reason I keep coming back. Their customer service is Amazing. The dolls are so sweet and patient and response time is the best.

Date of experience: November 16, 2019
Mexico
1 review
0 helpful votes
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IN LOVE!
November 18, 2019

It is the first time I made a purchase at dolls kill and I am super delighted! I had a problem and someone stole my package but they kindly sent me my things again and I'm super happy Super good attention from the best that I have received! I recommend this store at 1000% are THE BEST!

Date of experience: November 16, 2019
California
1 review
0 helpful votes
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I've been shopping with dolls kill for a little over 4 years now and their customer service goes above and beyond, the response time is super fast and they always do what they can to help the customer. I also like that they list what size the model is wearing so you can get an idea of what size to order for yourself. Their site is amazing!

Date of experience: November 16, 2019
Virginia
1 review
0 helpful votes
Follow Autumn M.
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I was in complete panic, noticing my order was goin to an old address. I TEXTED customer service, which was closed. Fiest thing the next morning, I received a text back ADDRESS CHANGED. Lovvve it Bishhhh!

Date of experience: November 16, 2019
New York
1 review
0 helpful votes
Follow Ify O.
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Love the customer service
November 16, 2019

I had the pleasure to speaking with Jamie, from Dollskill, and she cleared up the issue in a matter of minutes. She was quick to rectify the problem and I was able to keep the item that I was set to return.

Date of experience: November 16, 2019
Florida
1 review
0 helpful votes
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Fast customer service!
November 16, 2019

I messed up my order last night and contacted them, and someone answered within 30 minutes and cancelled my order for me. They were very kind and helpful.

Date of experience: November 16, 2019
California
1 review
0 helpful votes
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Awesome customer service
November 16, 2019

They have the best customer service representatives. Daniela assisted me with a return/exchange and she did everything she could to understand my situation and to meet my needs as a customer. I've been doing online shopping for a few years now, and till this day, this is the very first time I have received satisfactory customer service. I emailed them with my question and they responded immediately and listed the steps I needed to take for them to assist me. Daniela was committed to helping me with my exchange. Thank you Dolls Kill and thank you Daniela! Keep up the good work! Can't wait to receive my item soon.

Date of experience: November 15, 2019
Australia
1 review
0 helpful votes
Follow Aisha A.
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Always love the quality of the items I buy from here!
A simple mistake was made with a pair of shoes I ordered - I was sent a different coloured logo of the same shoes - and Janie instantly hopped on the problem and sent me out the correct pair for free!
Can't go wrong shopping here!

Date of experience: November 15, 2019
Massachusetts
1 review
0 helpful votes
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Always a great experience
November 16, 2019

I have placed well over 5 orders, with Dolls kill, and I'm in love. From the constant new content, the sales, and the consistency. All my orders have came in, in a timely manner. Dolls kill, caters to ones unique style.

Date of experience: November 15, 2019
California
1 review
0 helpful votes
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Great Customer Service
November 16, 2019

Absolutely great customer service, I emailed them & got a response immediately & they quickly resolved my issue! Specifically Kaylin! Have been shopping at Dolls kill for a long time and am always satisfied & the shipping is always so quick! Love them <3

Date of experience: November 15, 2019
Ohio
1 review
0 helpful votes
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AMAZING customer service
November 16, 2019

I ordered a sweater and received it with a stain, no big deal. I contacted customer service and they responded in MINUTES. Yaritza (customer support) spoke with me about the matter and would have loved to exchange the item but it was out of stock. (No surprise because I got it on clearance). She instead gave me full store credit to my account and told me to keep the sweater.
This has been by far the best customer support I have ever dealt with. They are fast and reliable!

Date of experience: November 15, 2019
New York
1 review
0 helpful votes
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I had questions about an order shipping and they responded super quickly, and handled everything with ease and kindness!

Date of experience: November 15, 2019