Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
I have ordered a few things from dollskill in the past and found that whenever I had a issue or question that needed to be answered there customer service reps were always kind and readily available. I feel comfortable continually buying items from them because I know I will be treated with respect.
Ive been shopping on Dollskill online now for about 3 years (living in the UK i don't have a store :( ONE DAY PLS! :D ) On a whole from opening the website to placing for order is always something I look forward to doing when i get my pay check! ;) The best shopping experience around! If you don't know about Dollskill then get 2 know.
We are only Human and sometimes we all make mistakes and when an item has been missed or wrong sized the mistake is always quickly rectified with a fast response and friendly manor! Dolls kill have ALWAYS gone above and beyond for me. Big love :)
I have been using Dollskill for about 4 years now, and I have never been dissappointed,. Their clothes are great quality and are so unique.
I had some issues with shipping that had nothing to do with Dollskill itself (I live in South Africa and the postal service is shocking) but the customer service from Dollskill was really helpful and speedy. Really grateful!
They were really sweet and decided to send my package again after it went missing in the mail the customer service is great over the phone too way better than other customer service lines I've called about my packages or order mishaps
I emailed them a about a package that hadn't arrived an they got back to me so fast an sent me a new one cause it had been lost! Bree was so fast in helping me an getting a replacement over!
DollsKill is one of my daughter's favorite sites to get Shoes, Socks & other goodies. I had a question about my order for her and they immediately responded on a Sunday and sent tracking information. You All Rock! Thank You
They have been nothing but amazing with their customer help! Replying back to my emails in just a few hours and helping me out with all my questions and so so friendly! Would recommend :)
I love this shop and always find myself returning to buy things here. Recently I added the wrong shipping address to my order, I simply emailed them and received a response in about 12 hours. Dolls Kill completely fixed the shipping address problem and were courteous and quick with the process. Can't wait to shop here again :)
I have a few separate returns but the emailed shipping labels were just 228 pages of code with no label of any sort. I used the text service and my issue was resolved same day. I have my labels ready to go! Thank youuuuu!
I love shopping with Dollskill! But I wish it had an app! I carry my phone on my person a lot and I often myself with some down time which I use by browsing and shopping on Dollskill on a safari page. I figured it'd be nice to have an app which will make navigation and transaction processes a lot smoother.
I couldn't find my package that was supposed to deliver and they tracked it down and fixed it. I am super pleased with the service
They were so efficient in solving my problem, I'm very happy and will definitely keep making further purchases with you
Elisa responded proactively and compassionately to an urgent error that was totally my fault and I feel so cared for! Definitely a company you can trust to show up for you
I was sent a wrong item. I contacted customer service and they quickly got the issue resolved and send me the correct item while allowing me to keep the incorrect item.
I love Dolls Kill so much. They accidentally put the wrong buckles on my boots (still cute boots though) I told them, they sent me a new pair and let me keep the ones I got! Holland was so nice and quick to reply. Everything I buy is GORGEOUS! It literally blows my mind the attention to detail, I'm not joking it's even better in person than on the photos. I will forever be their customer. Thank you so much DK!
I ordered an item from the website and there was a shipping issue. I contacted DollsKill through their customer service text message #. I recieved a text the very same day from Celina. She was prompt, kind, & offered a fair resolution. It is very refreshing when you actually feel like a valued customer! I highly recommend this company.
I love everything about this company. I'm always pleased with them! And if you ever have an issue, their team is willing to go lengths to help!
Shoutout to Kaylin for being so helpful, thank you!
I found Dollskill on Instagram a few months ago and it was love at first sight. I've never seen the brand that represent all of my esthetic and mental feelings at the same time. It's not about "be sexy girl" clothes. It's about be brave, open-minded, fashionable and be ready to go out of "norm". Also I should say about how feedback working. It's working great! People from Dollskill's team answered fast and give you detailed responses on all questions. You feel that you speak with people who love what they do, not with robots with. Even during Black Friday days I didn't feel like I was left by. It's more than just service for sure
I recommend these brand to all my girls in Ukraine. I hope another women from another countries also happy with Dollskill to be part of it
Dolls kill is amazing, I love their clothing. I needed to do a return and they made it seamless. I got my credit and the package is getting shipped. Everything is amazing.
I ordered November 27th to beat the black Friday rush and didn't receive my order until December 12th. The two skirts I ordered were absolutely terrible quality, like Halloween costumes. The pants were too small even though I'm a medium and ordered a large. When I sent them my complaints and wanted my money back for the pants because I can't even wear them and they are now sold out of the size up the customer service rep just left a copy paste "We always do store credit for our returns." and nothing else. So save your time and money.
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service