business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Target Gender: men, women
Target Age Group: 13-18, 19-25
Price: $$

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284
Pennsylvania
1 review
0 helpful votes
Follow Kanisha C.
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Great Customer Service
December 16, 2019

I have ordered a few things from dollskill in the past and found that whenever I had a issue or question that needed to be answered there customer service reps were always kind and readily available. I feel comfortable continually buying items from them because I know I will be treated with respect.

Date of experience: December 16, 2019
GB
1 review
0 helpful votes
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N01 place to shop!
December 16, 2019

Ive been shopping on Dollskill online now for about 3 years (living in the UK i don't have a store :( ONE DAY PLS! :D ) On a whole from opening the website to placing for order is always something I look forward to doing when i get my pay check! ;) The best shopping experience around! If you don't know about Dollskill then get 2 know.
We are only Human and sometimes we all make mistakes and when an item has been missed or wrong sized the mistake is always quickly rectified with a fast response and friendly manor! Dolls kill have ALWAYS gone above and beyond for me. Big love :)

Date of experience: December 16, 2019
South Africa
1 review
0 helpful votes
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I have been using Dollskill for about 4 years now, and I have never been dissappointed,. Their clothes are great quality and are so unique.

I had some issues with shipping that had nothing to do with Dollskill itself (I live in South Africa and the postal service is shocking) but the customer service from Dollskill was really helpful and speedy. Really grateful!

Date of experience: December 16, 2019
Virginia
1 review
0 helpful votes
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They were really sweet and decided to send my package again after it went missing in the mail the customer service is great over the phone too way better than other customer service lines I've called about my packages or order mishaps

Date of experience: December 15, 2019
Germany
1 review
0 helpful votes
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I emailed them a about a package that hadn't arrived an they got back to me so fast an sent me a new one cause it had been lost! Bree was so fast in helping me an getting a replacement over!

Date of experience: December 15, 2019
North Carolina
2 reviews
0 helpful votes
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DollsKill is one of my daughter's favorite sites to get Shoes, Socks & other goodies. I had a question about my order for her and they immediately responded on a Sunday and sent tracking information. You All Rock! Thank You

Date of experience: December 15, 2019
Australia
1 review
0 helpful votes
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Amazing customer help!
December 16, 2019

They have been nothing but amazing with their customer help! Replying back to my emails in just a few hours and helping me out with all my questions and so so friendly! Would recommend :)

Date of experience: December 15, 2019
Georgia
1 review
0 helpful votes
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I love this shop and always find myself returning to buy things here. Recently I added the wrong shipping address to my order, I simply emailed them and received a response in about 12 hours. Dolls Kill completely fixed the shipping address problem and were courteous and quick with the process. Can't wait to shop here again :)

Date of experience: December 15, 2019
Texas
1 review
0 helpful votes
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Helped & Happy
December 14, 2019

I have a few separate returns but the emailed shipping labels were just 228 pages of code with no label of any sort. I used the text service and my issue was resolved same day. I have my labels ready to go! Thank youuuuu!

Date of experience: December 14, 2019
Minnesota
1 review
0 helpful votes
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Love it!
December 14, 2019

I love shopping with Dollskill! But I wish it had an app! I carry my phone on my person a lot and I often myself with some down time which I use by browsing and shopping on Dollskill on a safari page. I figured it'd be nice to have an app which will make navigation and transaction processes a lot smoother.

Date of experience: December 14, 2019
New York
1 review
0 helpful votes
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I couldn't find my package that was supposed to deliver and they tracked it down and fixed it. I am super pleased with the service

Date of experience: December 14, 2019
Guatemala
1 review
0 helpful votes
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Amazing customer service
December 14, 2019

They were so efficient in solving my problem, I'm very happy and will definitely keep making further purchases with you

Date of experience: December 14, 2019
California
1 review
0 helpful votes
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Incredible, kind service
December 14, 2019

Elisa responded proactively and compassionately to an urgent error that was totally my fault and I feel so cared for! Definitely a company you can trust to show up for you

Date of experience: December 14, 2019
Louisiana
1 review
0 helpful votes
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Great customer service
December 14, 2019

I was sent a wrong item. I contacted customer service and they quickly got the issue resolved and send me the correct item while allowing me to keep the incorrect item.

Date of experience: December 13, 2019
New Zealand
1 review
0 helpful votes
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Awesome customer service
December 14, 2019

I love Dolls Kill so much. They accidentally put the wrong buckles on my boots (still cute boots though) I told them, they sent me a new pair and let me keep the ones I got! Holland was so nice and quick to reply. Everything I buy is GORGEOUS! It literally blows my mind the attention to detail, I'm not joking it's even better in person than on the photos. I will forever be their customer. Thank you so much DK!

Date of experience: December 13, 2019
Wisconsin
1 review
0 helpful votes
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Fabulous Customer Service
December 14, 2019

I ordered an item from the website and there was a shipping issue. I contacted DollsKill through their customer service text message #. I recieved a text the very same day from Celina. She was prompt, kind, & offered a fair resolution. It is very refreshing when you actually feel like a valued customer! I highly recommend this company.

Date of experience: December 13, 2019
New Jersey
1 review
0 helpful votes
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I love everything about this company. I'm always pleased with them! And if you ever have an issue, their team is willing to go lengths to help!
Shoutout to Kaylin for being so helpful, thank you!

Date of experience: December 13, 2019
Ukraine
1 review
0 helpful votes
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I found Dollskill on Instagram a few months ago and it was love at first sight. I've never seen the brand that represent all of my esthetic and mental feelings at the same time. It's not about "be sexy girl" clothes. It's about be brave, open-minded, fashionable and be ready to go out of "norm". Also I should say about how feedback working. It's working great! People from Dollskill's team answered fast and give you detailed responses on all questions. You feel that you speak with people who love what they do, not with robots with. Even during Black Friday days I didn't feel like I was left by. It's more than just service for sure
I recommend these brand to all my girls in Ukraine. I hope another women from another countries also happy with Dollskill to be part of it

Date of experience: December 13, 2019
Illinois
1 review
0 helpful votes
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Amazing Customer Service
December 14, 2019

Dolls kill is amazing, I love their clothing. I needed to do a return and they made it seamless. I got my credit and the package is getting shipped. Everything is amazing.

Date of experience: December 13, 2019
Maryland
1 review
6 helpful votes
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I ordered November 27th to beat the black Friday rush and didn't receive my order until December 12th. The two skirts I ordered were absolutely terrible quality, like Halloween costumes. The pants were too small even though I'm a medium and ordered a large. When I sent them my complaints and wanted my money back for the pants because I can't even wear them and they are now sold out of the size up the customer service rep just left a copy paste "We always do store credit for our returns." and nothing else. So save your time and money.

Date of experience: December 13, 2019