business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business

Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: men, women
Target Age Group: 13-18, 19-25

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284
Texas
1 review
0 helpful votes
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Speedy
December 19, 2019

I ordered 4 pairs of shoes and one was the wrong color. I texted the help number after hours and they still responded, at night! I thought that was very impressive.

Date of experience: December 18, 2019
Ohio
1 review
0 helpful votes
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I'm continually impressed by the reps at Dolls Kill. They are friendly, helpful, responsive and customer oriented. I wish more places had this kind of customer service. The ONLY aspect of this online store that I wish were different is their returns policy. They only offer store credit for returns, and the pre-paid labels they offer for returns are one of the slowest transit times I've seen. I think they may have switched shipping carriers because my last order had a label was from a different carrier and transit was a little less lengthy. I have often had to email them to confirm receipt of and issuance of refund/store credit, but they are always accommodating. Overall, I'm pleased.

Date of experience: December 18, 2019
Washington
1 review
0 helpful votes
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Amazing customer service!
December 19, 2019

I received my items in just a few days, much faster than I expected! Unfortunately, I ordered the wrong size in both items. I emailed customer service to ask about the refund and I was surprised with how quickly I received a response. Within 10 minutes my questions were answered in a friendly and professional manner. Dolls Kill made the return process so easy and I felt like I was truly valued and looked after as a customer. I love this store :)

Date of experience: December 18, 2019
Australia
1 review
0 helpful votes
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I love dollskill for their unique style and I'm a regular buyer. This was the first time in years that I've had a problem. I emailed customer service and Alexis resolved the issue really quickly and easily. Ill keep buying.

Date of experience: December 17, 2019
Canada
1 review
0 helpful votes
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Beyond fabulous!
December 19, 2019

My first time in your store... and it was a great experience! Product quality, pricing and customer service are exceptional! Great visit, thanks!

Date of experience: December 17, 2019
Canada
1 review
0 helpful votes
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Great service
December 17, 2019

My package was lost in transit and in less than 24 hours the dolls kill staff refunded me on the item out of stock and send a new package for free

Date of experience: December 17, 2019
GB
1 review
0 helpful votes
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I LOVE DOLLSKILL
December 17, 2019

I'm from the U. K and refuse to shop anywhere else, dollskill deliver the MOST LOOKS! I check my mail daily and they've always got amazing value promotions going!
Their *******@dollskill is banging, their Instagram story too,
And they are just all round the BIGGEST BESTEST babes.
I adore them.
Their customer support team are amazing, every single one I've spoken to has helped me on my way... and most important for me is that they ship INTERNATIONALLY. I can get my clothes whenever I want them. I can switch up looks.
My wardrobe has continually been extending since discovering DollsKill in 2017 and I'll never ever look back, in fact I wish I found it sooner. You can be who you want!
Shop there, honestly, it's so worth it!
If you have a shopping addiction like me - this website serves looks - soooo you will feel no guilt ahah. DollsKill babe for life xo

Date of experience: December 17, 2019
Belgium
1 review
0 helpful votes
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I ordered 12 things from their site and they look super fierce and unique! One of my items came to me with a broken zipper but they responded to me in a couple hours and send me a new one! I am very pleased and will purchase again from this site.

Date of experience: December 17, 2019
California
1 review
0 helpful votes
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Great Customer service
December 17, 2019

Thank you for your help in solving my order issue. You were freindly and helpful I will definitely be ordering stein.

Date of experience: December 17, 2019
New York
1 review
0 helpful votes
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AMAZING
December 17, 2019

Dolls kill is a great website with amazing clothes and even doper customer service. They fix issues quickly and stress free and are one of the few websites i love to just shop on and look at all the cool stuff. 10/10

Date of experience: December 17, 2019
Austria
1 review
0 helpful votes
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Great Customer Service!
December 17, 2019

I have ordered from dolls kill in the past, and have never experienced any issues that couldn't be fixed! With the help of the amazing dolls kill team, every question, or problem, I have had has been resolved/answered within the next 24 hours. The team is so friendly and extremely helpful!

Date of experience: December 17, 2019
Canada
1 review
0 helpful votes
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Amazing customer service
December 17, 2019

These products are fantastic and the customer service is just as good. The ONLY reason it doesn't get full stars is because there was a glitch online with a duplicate order, which caused me confusion so I almost bought the same thing twice :)

Date of experience: December 17, 2019
Nina H.
Texas
1 review
0 helpful votes
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Amazing betch
December 17, 2019

Dolls kill could never do wrong. Even if I found a tampon in my order I wouldn't give a $#*!. Every order should have a used tampon in it .

Date of experience: December 16, 2019
Israel
1 review
0 helpful votes
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AWESOME
December 17, 2019

As an old goth girl, I'm sooooooo happy to find goth shoes with a very reasonable price and quick shipping and of course the AMAZING service that I got from Sonia and Kaylin.

I wish you all a Merry Christmas and Happy New Year!

Date of experience: December 16, 2019
Oregon
1 review
0 helpful votes
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In love with this store
December 17, 2019

I've been shopping with them a whole year now. I've tried to keep them a secret (More clothes for me). Everyone from friends & coworkers wanted to know where I get my outfits from. Everything on this site is edgy & unique. You'll never be disappointed. I'm so addicted I order at least once a month. Lol the customer service is awesome! I love the texting option. Only had to contact them once ( wasn't their fault. My annoying usps office) Nicole helped me with splendid customer service. I hope to collaborate with them one day ;) possibly an ambassador. Anyways I love this store.

Date of experience: December 16, 2019
Australia
1 review
0 helpful votes
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Amazinggg
December 16, 2019

Sooo helpful! Even tho this time there was a little muck up with my order this time you guys replied to my email so quickly answered all my questions and the 20% code was a nice little bonus as well. I love shopping woth Dollz kill you guys rock!

Date of experience: December 16, 2019
Germany
1 review
0 helpful votes
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Dollskill has been one of my favorite stores for years now, I love almost everything I see on their site. I couldn't wait to buy some stuff I hearted on the site, and black friday gave me the perfect reason to get some things. When I got my package I happened to be missing an item from that order, so I emailed customer service and recieved a reply from Nicole the same day! The day after, my dress was confirmed available and sent to me with no charge, and upgraded shipping as well. This experience made me love Dollskill even more, and want to continue supporting.

Date of experience: December 16, 2019
California
1 review
0 helpful votes
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Great customer service
December 16, 2019

100% satisfaction... thank you so much Dollskill for being super quick and awesome. Cant believe how easy it was for them to resolve my issue.

Date of experience: December 16, 2019
Germany
1 review
0 helpful votes
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Lovely Customer Service
December 16, 2019

The customer service (in this case Bree) is incredible lovely!
I will definitely shop again!

Love from Germany, Katrin

Date of experience: December 16, 2019
Canada
1 review
0 helpful votes
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Big shoutout to Lindsay for going above and beyond to provide world class customer service to me, even though she really didn't have to. I have had such amazing experiences with the customer service team at Dollskill and they deserve major kudos!

Thank you, Lindsay!

Date of experience: December 16, 2019