Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
I ordered 4 pairs of shoes and one was the wrong color. I texted the help number after hours and they still responded, at night! I thought that was very impressive.
I'm continually impressed by the reps at Dolls Kill. They are friendly, helpful, responsive and customer oriented. I wish more places had this kind of customer service. The ONLY aspect of this online store that I wish were different is their returns policy. They only offer store credit for returns, and the pre-paid labels they offer for returns are one of the slowest transit times I've seen. I think they may have switched shipping carriers because my last order had a label was from a different carrier and transit was a little less lengthy. I have often had to email them to confirm receipt of and issuance of refund/store credit, but they are always accommodating. Overall, I'm pleased.
I received my items in just a few days, much faster than I expected! Unfortunately, I ordered the wrong size in both items. I emailed customer service to ask about the refund and I was surprised with how quickly I received a response. Within 10 minutes my questions were answered in a friendly and professional manner. Dolls Kill made the return process so easy and I felt like I was truly valued and looked after as a customer. I love this store :)
I love dollskill for their unique style and I'm a regular buyer. This was the first time in years that I've had a problem. I emailed customer service and Alexis resolved the issue really quickly and easily. Ill keep buying.
My first time in your store... and it was a great experience! Product quality, pricing and customer service are exceptional! Great visit, thanks!
My package was lost in transit and in less than 24 hours the dolls kill staff refunded me on the item out of stock and send a new package for free
I'm from the U. K and refuse to shop anywhere else, dollskill deliver the MOST LOOKS! I check my mail daily and they've always got amazing value promotions going!
Their *******@dollskill is banging, their Instagram story too,
And they are just all round the BIGGEST BESTEST babes.
I adore them.
Their customer support team are amazing, every single one I've spoken to has helped me on my way... and most important for me is that they ship INTERNATIONALLY. I can get my clothes whenever I want them. I can switch up looks.
My wardrobe has continually been extending since discovering DollsKill in 2017 and I'll never ever look back, in fact I wish I found it sooner. You can be who you want!
Shop there, honestly, it's so worth it!
If you have a shopping addiction like me - this website serves looks - soooo you will feel no guilt ahah. DollsKill babe for life xo
I ordered 12 things from their site and they look super fierce and unique! One of my items came to me with a broken zipper but they responded to me in a couple hours and send me a new one! I am very pleased and will purchase again from this site.
Thank you for your help in solving my order issue. You were freindly and helpful I will definitely be ordering stein.
Dolls kill is a great website with amazing clothes and even doper customer service. They fix issues quickly and stress free and are one of the few websites i love to just shop on and look at all the cool stuff. 10/10
I have ordered from dolls kill in the past, and have never experienced any issues that couldn't be fixed! With the help of the amazing dolls kill team, every question, or problem, I have had has been resolved/answered within the next 24 hours. The team is so friendly and extremely helpful!
These products are fantastic and the customer service is just as good. The ONLY reason it doesn't get full stars is because there was a glitch online with a duplicate order, which caused me confusion so I almost bought the same thing twice :)
Dolls kill could never do wrong. Even if I found a tampon in my order I wouldn't give a $#*!. Every order should have a used tampon in it .
As an old goth girl, I'm sooooooo happy to find goth shoes with a very reasonable price and quick shipping and of course the AMAZING service that I got from Sonia and Kaylin.
I wish you all a Merry Christmas and Happy New Year!
I've been shopping with them a whole year now. I've tried to keep them a secret (More clothes for me). Everyone from friends & coworkers wanted to know where I get my outfits from. Everything on this site is edgy & unique. You'll never be disappointed. I'm so addicted I order at least once a month. Lol the customer service is awesome! I love the texting option. Only had to contact them once ( wasn't their fault. My annoying usps office) Nicole helped me with splendid customer service. I hope to collaborate with them one day ;) possibly an ambassador. Anyways I love this store.
Sooo helpful! Even tho this time there was a little muck up with my order this time you guys replied to my email so quickly answered all my questions and the 20% code was a nice little bonus as well. I love shopping woth Dollz kill you guys rock!
Dollskill has been one of my favorite stores for years now, I love almost everything I see on their site. I couldn't wait to buy some stuff I hearted on the site, and black friday gave me the perfect reason to get some things. When I got my package I happened to be missing an item from that order, so I emailed customer service and recieved a reply from Nicole the same day! The day after, my dress was confirmed available and sent to me with no charge, and upgraded shipping as well. This experience made me love Dollskill even more, and want to continue supporting.
100% satisfaction... thank you so much Dollskill for being super quick and awesome. Cant believe how easy it was for them to resolve my issue.
The customer service (in this case Bree) is incredible lovely!
I will definitely shop again!
Love from Germany, Katrin
Big shoutout to Lindsay for going above and beyond to provide world class customer service to me, even though she really didn't have to. I have had such amazing experiences with the customer service team at Dollskill and they deserve major kudos!
Thank you, Lindsay!
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service