Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
Fast service and very accommodating. I recieved my item in the post sadly there was an issue after messaging I got a response almost immediately and they resolved the issue very fast. I love the site and the brands it carrys and any issue I've ever had has been fixed so fast that I'm always coming back to buy more.^-^
Dolls kills clothing footwear and cosmetics range are amazing! I recently ordered some cosmetics glitter from them! The customer support was incredible! There was a small issue with shipping however as soon as i reached out to them, they responded within the hour with each enquiry and they were happy to resolve any problem or answer any questions I had, I thought the service was absolutely outstanding and by far the best service from any online business that I've purchased from!
Paige helped me change my address for my order, she's a lifesaver! I always can count on Dollskill to accommodate any issues that come up!
The text feature for Dolls Kill customer service is incredible. In 5 minutes I got exactly what I needed, and what was complicated was made simple. The tone was personal, consumer friendly and made me feel like I mattered. I rarely write reviews, but this process blew me away. I wish it was this was for all my favorite brands.
I needed to change my address for my order, so I contacted them RIGHT after I placed it but it was outside normal business hours so I had to just send a text message and wait for them to respond. The second their normal business hours started the next day someone texted me right away telling me they had made the address change! They were super helpful and very prompt with their responses. I was really surprised they were so responsive via text message, it was easy and convenient! Also it's really helpful that they have the models heights and sizes they are wearing in the pictures for clothing items, it's very useful for determining what size to buy!
February 13th I placed an order with express shipping. My package derived the next day around noon which I was very happy about. But unfortunately, I was sent the wrong item, I let them know and Monday afternoon they got back to me. My order was delivered on a Friday so I totally understand why I did not get a response sooner. I was very pleased At how the situation was handled. I just need to send a photo of the wrong item that was sent. They went ahead and sent the correct item and let me keep the wrong item so I did not have to go through the process of returning it. Overall I believe that they excelled with their customer service and I would definitely recommend them to other people.
I have always had a great experience with Dollskill! Not only do they carry brands I love, they always have my size and their customer service is the bomb.com! Love love love this store so much! Can't praise them enough! Excellent clothing selection and incredible customer service! I will be buying from them for as long as I can!
I had some one helping me called Holland, and she was so nice, sweet, and helpful. I saw some luxurious looking pieces of clothing, jewelry, and varieties of other items. The best off all they were decent priced! I would highly recommend going to this site!
Wow! I'm in love, Dollskill has the coolest online store that I've seen in a long time. So many things to choose from, my wish list is in the 100'& of corse I've already order many items & very happy with every piece including the fit of my items also their messages & replies are so personable, totally friendly & quick! It feels like I'm talking to a girlfriend. Thanks Dollskill for all you do & what you represent. Your one of a kind. Rock on your my fav Heather
Put in my wrong address for shipping but luckily Sonia from the Dolls Kill customer service was on it! She changed my address swiftly so that I will receive my shoes on my current address. Thanks so much for your help! Can't wait to get my shoes:-)
Had a problem with shipping and one of the staff Sonia helped no problem! And got back to my email within the matter of minutes. 100% would recommend amazing company and staff! Much love <3
I was able to communicate with customer service via text, which is perfect for my busy life style and lack of a computer. My issue was resolved easily and within 24 hours(super fast for resolution of an issue submitted at 9pm on a Friday). Super impressed. 10/10 would recommend.
They were very understanding and quick to help when I needed to cancel an order because I used the wrong payment method. I also needed dimensions of a bag for a concert and they were happy to track down the item to measure it for me!
Everything I've ordered from them so far seems to be of high quality, I haven't had any issues.
Purchased a couple of times from this website & haven't ever regretted. A very very wide variety of the coolest & trendiest clothings & accessories. Delivery & customer service is a 10/10. Love it and would recommend it all the time.
I always looooveeedddd dolls kill and their website makes it so easy to shop even if you're not located in Cali... I thought I was missing items in my purchase coming to find out it was just shipped separately. Their option to text the customer service line is so helpful. Love them
Dolls kill always gets back to me ASAP whenever I have a problem ordering through their site. They sell extremely unique clothing which is why I love them so much. I recently had a small issue with the launch of their Care Bears collection and by the end of the night they had gotten back to me and sent me a unique code for $10 off in the future, which was equivalent to the price of the item I initially had a problem with. <3
They response immidiatly on my questions (problem with size) I didn't have to wait more than a minute
I had a missing item in my order and Dolls kill customer service replied really fast. They're super professional and they did everything for me so I can receive my package quickly even if I told them that I wasn't in a rush to receive my package. I highly recommend people to purchase on their website. My order was a 2 pieces set made with vinyl fabric, someone from the customer service chat on the website guided me for the sizing of my outfit and it fitted perfectly. It was also good quality products. I'm very happy and I'll be wearing my outfit for Awakenings festival!
There was difficulty utilizing my in store credit and Bree from Dolls Kill kept assisting me until I was able to place an order successfully. This experience helped me adore this store so much more and I will definitely recommend to my friends and sisters!
Such an amazing customer service experience. Bree was super helpful and resolved my issue very quickly. Thank you for always being so welcoming and nice!
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service