business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business

Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.


Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: men, women
Target Age Group: 13-18, 19-25

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284
Jersey
1 review
0 helpful votes
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Service
February 17, 2020

Fast service and very accommodating. I recieved my item in the post sadly there was an issue after messaging I got a response almost immediately and they resolved the issue very fast. I love the site and the brands it carrys and any issue I've ever had has been fixed so fast that I'm always coming back to buy more.^-^

Date of experience: February 17, 2020
GB
1 review
0 helpful votes
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Dolls kills clothing footwear and cosmetics range are amazing! I recently ordered some cosmetics glitter from them! The customer support was incredible! There was a small issue with shipping however as soon as i reached out to them, they responded within the hour with each enquiry and they were happy to resolve any problem or answer any questions I had, I thought the service was absolutely outstanding and by far the best service from any online business that I've purchased from!

Date of experience: February 17, 2020
California
1 review
0 helpful votes
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Paige helped me change my address for my order, she's a lifesaver! I always can count on Dollskill to accommodate any issues that come up!

Date of experience: February 17, 2020
California
1 review
0 helpful votes
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Amazing customer service
February 17, 2020

The text feature for Dolls Kill customer service is incredible. In 5 minutes I got exactly what I needed, and what was complicated was made simple. The tone was personal, consumer friendly and made me feel like I mattered. I rarely write reviews, but this process blew me away. I wish it was this was for all my favorite brands.

Date of experience: February 17, 2020
Massachusetts
1 review
0 helpful votes
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Great Customer Service!
February 17, 2020

I needed to change my address for my order, so I contacted them RIGHT after I placed it but it was outside normal business hours so I had to just send a text message and wait for them to respond. The second their normal business hours started the next day someone texted me right away telling me they had made the address change! They were super helpful and very prompt with their responses. I was really surprised they were so responsive via text message, it was easy and convenient! Also it's really helpful that they have the models heights and sizes they are wearing in the pictures for clothing items, it's very useful for determining what size to buy!

Date of experience: February 17, 2020
Indiana
1 review
0 helpful votes
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February 13th I placed an order with express shipping. My package derived the next day around noon which I was very happy about. But unfortunately, I was sent the wrong item, I let them know and Monday afternoon they got back to me. My order was delivered on a Friday so I totally understand why I did not get a response sooner. I was very pleased At how the situation was handled. I just need to send a photo of the wrong item that was sent. They went ahead and sent the correct item and let me keep the wrong item so I did not have to go through the process of returning it. Overall I believe that they excelled with their customer service and I would definitely recommend them to other people.

Date of experience: February 17, 2020
Texas
1 review
0 helpful votes
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I have always had a great experience with Dollskill! Not only do they carry brands I love, they always have my size and their customer service is the bomb.com! Love love love this store so much! Can't praise them enough! Excellent clothing selection and incredible customer service! I will be buying from them for as long as I can!

Date of experience: February 17, 2020
Montana
1 review
0 helpful votes
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I had some one helping me called Holland, and she was so nice, sweet, and helpful. I saw some luxurious looking pieces of clothing, jewelry, and varieties of other items. The best off all they were decent priced! I would highly recommend going to this site!

Date of experience: February 16, 2020
Illinois
1 review
26 helpful votes
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Wow! I'm in love, Dollskill has the coolest online store that I've seen in a long time. So many things to choose from, my wish list is in the 100'& of corse I've already order many items & very happy with every piece including the fit of my items also their messages & replies are so personable, totally friendly & quick! It feels like I'm talking to a girlfriend. Thanks Dollskill for all you do & what you represent. Your one of a kind. Rock on your my fav Heather

+7
Date of experience: February 16, 2020
Canada
1 review
0 helpful votes
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Amazing and helpful!
February 16, 2020

Put in my wrong address for shipping but luckily Sonia from the Dolls Kill customer service was on it! She changed my address swiftly so that I will receive my shoes on my current address. Thanks so much for your help! Can't wait to get my shoes:-)

Date of experience: February 16, 2020
Ireland
1 review
0 helpful votes
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Had a problem with shipping and one of the staff Sonia helped no problem! And got back to my email within the matter of minutes. 100% would recommend amazing company and staff! Much love <3

Date of experience: February 16, 2020
Minnesota
1 review
0 helpful votes
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Great Customer Service
February 16, 2020

I was able to communicate with customer service via text, which is perfect for my busy life style and lack of a computer. My issue was resolved easily and within 24 hours(super fast for resolution of an issue submitted at 9pm on a Friday). Super impressed. 10/10 would recommend.

Date of experience: February 15, 2020
Michigan
1 review
0 helpful votes
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Very helpful!
February 14, 2020

They were very understanding and quick to help when I needed to cancel an order because I used the wrong payment method. I also needed dimensions of a bag for a concert and they were happy to track down the item to measure it for me!

Everything I've ordered from them so far seems to be of high quality, I haven't had any issues.

Date of experience: February 14, 2020
AE
1 review
0 helpful votes
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Purchased a couple of times from this website & haven't ever regretted. A very very wide variety of the coolest & trendiest clothings & accessories. Delivery & customer service is a 10/10. Love it and would recommend it all the time.

Date of experience: February 14, 2020
California
1 review
0 helpful votes
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I always looooveeedddd dolls kill and their website makes it so easy to shop even if you're not located in Cali... I thought I was missing items in my purchase coming to find out it was just shipped separately. Their option to text the customer service line is so helpful. Love them

Date of experience: February 14, 2020
Pennsylvania
1 review
0 helpful votes
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Care Bears help
February 14, 2020

Dolls kill always gets back to me ASAP whenever I have a problem ordering through their site. They sell extremely unique clothing which is why I love them so much. I recently had a small issue with the launch of their Care Bears collection and by the end of the night they had gotten back to me and sent me a unique code for $10 off in the future, which was equivalent to the price of the item I initially had a problem with. <3

Date of experience: February 14, 2020
Poland
1 review
0 helpful votes
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Respone to questions
February 14, 2020

They response immidiatly on my questions (problem with size) I didn't have to wait more than a minute

Date of experience: February 14, 2020
Canada
1 review
0 helpful votes
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Excellent!
February 14, 2020

I had a missing item in my order and Dolls kill customer service replied really fast. They're super professional and they did everything for me so I can receive my package quickly even if I told them that I wasn't in a rush to receive my package. I highly recommend people to purchase on their website. My order was a 2 pieces set made with vinyl fabric, someone from the customer service chat on the website guided me for the sizing of my outfit and it fitted perfectly. It was also good quality products. I'm very happy and I'll be wearing my outfit for Awakenings festival!

Date of experience: February 14, 2020
Texas
1 review
0 helpful votes
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Exceeds my expectations
February 14, 2020

There was difficulty utilizing my in store credit and Bree from Dolls Kill kept assisting me until I was able to place an order successfully. This experience helped me adore this store so much more and I will definitely recommend to my friends and sisters!

Date of experience: February 14, 2020
GB
1 review
0 helpful votes
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Amazing customer sevice
February 13, 2020

Such an amazing customer service experience. Bree was super helpful and resolved my issue very quickly. Thank you for always being so welcoming and nice!

Date of experience: February 13, 2020