business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business

Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.


dollskill.com
USA
Founded in 2010
Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: men, women
Target Age Group: 13-18, 19-25

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284
GB
1 review
0 helpful votes
Follow Lesley I.
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Best Online Shopping Experience XOXO
September 19, 2020

My issue was dealt with by Holland. Lovely person. Thank you so much to you and your team/colleagues for helping me out X

I really appreciate it X
Until we meet again(next time I go trigger happy on the site after payday and a couple shots)

Date of experience: September 19, 2020
Canada
1 review
0 helpful votes
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Insanely good customer service
September 19, 2020

Holland was the one who replied and he was super friendly and understood right away my problem and fixed it

Date of experience: September 19, 2020
New York
1 review
0 helpful votes
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Rocking customer service
September 19, 2020

Every time I have a question, I don't hesitate to contact customer service. I always receive a prompt and useful response. Many thanks

Date of experience: September 19, 2020
Australia
1 review
0 helpful votes
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Amazing service, quick response!
September 18, 2020

I accidentally sent my order to the wrong address and the babes at Dollskill fixed it up straight away! I've ordered from them a couple of times and everything always come so quickly, such accurate sizing and the clothes are so amazing and unique. My absolute favourite store

Date of experience: September 18, 2020
Florida
1 review
0 helpful votes
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My favorite Clothing Store
September 18, 2020

Ever since I heard of this website, I fell in love. To be quite honest I don't really shop other clothing stores online, just Dollskill! They have anything you need on there, and their prices are very reasonable. If I feel like buying something casual and sweet or fashionable and sexy, they've got it covered. There has not been one time over the last two years where their clothes have ripped or broken on me. Their size guide is true to the size and never too big or too small. I love everything about this company. They make clothes for any style that makes you feel your happiest and most confident self, and that's what I love.

Date of experience: September 18, 2020
California
1 review
6 helpful votes
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Horrible quality of merchandise and horrible customer service. I bought over $500 worth of items from them in one shopping trip, I had a $50 skirt rip within ten minutes of wearing it. They wouldn't replace the item, they wouldn't refund me, no store credit. All they would do is give me a 15% discount which I can find all the time anyways. It isn't even the first item I bought from them that's ripped super fast, but the other times I decided to not contact them because I could fix it. They are very condescending when they respond too, just like "XOXO im so sorry it ripped babes:,( nothing we can do lolz". (In the photo the skirt has black and white stitching, because I tried to fix it after they would not refund me and it just rips in different spots)

Date of experience: September 18, 2020
GB
1 review
0 helpful votes
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Customer Service
September 18, 2020

After coming down with Covid-like symptoms, I contacted Tiffani from DollsKill for assistance with shipping costs to the UK I had forgotten to pay. The response was very quick and friendly, and the deadline was extended immediately. The team were very helpful and a pleasure to speak to.

Date of experience: September 18, 2020
California
1 review
0 helpful votes
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Tiffani
September 17, 2020

Tiffani is the best! She was able to help me right away with a great attitude, she solved my issue very quickly and was very patient with me.
Thank you so much Tiffani I really appreciate all your help XOXO

Date of experience: September 17, 2020
Ohio
1 review
0 helpful votes
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I LOVE DOLLSKILL!
September 17, 2020

Every item on this website is catered to the eclectic and eccentric crowd. However, there are some items that are casual and help add flair, wherever you may be. Recently they've partnered with black owned businesses and I am extremely excited to be a continuing customer since 2018* lol. Thank you DOLLSKILL (c) for killin it! We are all trying to be the best we can be, one day at a time and with style.

Date of experience: September 17, 2020
Germany
1 review
0 helpful votes
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Delivery questions
September 17, 2020

I had questions about a few orders and I got a super quick response. Everything was handled the same day which I highly appreciate. I love dollskill and will forever shop with them!

Date of experience: September 17, 2020
Canada
1 review
0 helpful votes
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Kindest customer service ever
September 17, 2020

So I ordered boots and these earrings and by accident messed up the shipping information and so a girl was STRESSING. But I texted the number under the contact tab, and they were extremely helpful! They changed the label so quickly, they were so accommodating and on top of that they were just so nice! I haven't gotten my package since I just ordered it but when I do I'll review that as well! I can't wait

Date of experience: September 17, 2020
Washington
1 review
0 helpful votes
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Obsessed is an understatement.
September 17, 2020

I have been shopping at Dollskill for years now. I love it so much that I probably make 2 orders a month from them. Sometimes more. They have been having sales more frequently which is amazing and I love the afterpay option. They have been super helpful each time I've needed to talk to customer service including this most recent time where they refunded me the shipping cost because of a delay! So wonderful. I will always be a returning costumer.

Date of experience: September 17, 2020
Washington
1 review
0 helpful votes
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Super helpful
September 17, 2020

Even though my package was delayed (not dollskills fault) and I had paid extra for fast shipping, they put the amount back on my account. So thanks y'all appreciate it.

Date of experience: September 17, 2020
Oklahoma
1 review
0 helpful votes
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Dope Customer Service
September 17, 2020

I've messed up plenty of times with not updating my address, and every time, Dolls Kill customer service came through with a quick response time and efficiency. Always grateful.

Date of experience: September 17, 2020
Tennessee
1 review
1 helpful vote
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Unique shop with the friendliest service
September 16, 2020

I discovered Dolls Kill last year. I'm so happy that I did! The shop sells the most unique items at a very reasonable price. It's hard to find goth and rave clothing anywhere else.
The staff is also extremely nice and thoughtful. They are always happy to offer assistance or issue a refund if you are not satisfied for any reason. Bloomingdales and Nordstroms do not have this kind of service!
Great company all around. Please shop with them because we should encourage businesses like Dolls Kill!

Date of experience: September 16, 2020
Massachusetts
1 review
0 helpful votes
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Fast and Helpful Service
September 16, 2020

Had a minor issue with my order not being shipped yet. Contacted customer service the same day and they replied in less than 10 minutes. They also provided me with a shipping refund. I've always appreciated the efficiency of their service; they've yet to let me down. They usually ship fast and exactly on time, too, even during the pandemic.

Date of experience: September 16, 2020
Germany
1 review
0 helpful votes
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Dollskill Store credit and Return
September 16, 2020

Holland was super amazing and helped me with really quick customer service on issuing me store credit for my return. A very lovely and pleasant person to talk to. People like Holland who work at Dollskill are the reason why I love this brand because of the love and kindness there is in this company. Love love love <3 and super satisfied!

Date of experience: September 16, 2020
Colorado
1 review
0 helpful votes
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Favorite shop ever
September 16, 2020

I absolutely love Dolls Kill. I get most of my clothes from them. Their clothes help me express who I am and make me super confident.

Date of experience: September 16, 2020
Georgia
1 review
0 helpful votes
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Best customer service
September 16, 2020

I have been a long time dollskill user, never had any problems with my items or shipments. Recently (this is the covid19 period) I ordered three items and sadly my shipment was delayed. I emailed the support and they got back to me in instant, the Dollskill kreww is one of the best! They checked on me to make sure everything was going well and the friendly vibes just were amazing. Never disappointed in dollskill!
Thank you to Celina for being exceptionally best!

Date of experience: September 16, 2020
Hawaii
1 review
0 helpful votes
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Great customer service
September 16, 2020

I accidentally used my old shipping address so I immediately checked the website to see how to change it and all needed to do was a simple text with my order number. They got back to me right away and fixed it. Soo much easier then an actual phone call

Date of experience: September 16, 2020