Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
My issue was dealt with by Holland. Lovely person. Thank you so much to you and your team/colleagues for helping me out X
I really appreciate it X
Until we meet again(next time I go trigger happy on the site after payday and a couple shots)
Holland was the one who replied and he was super friendly and understood right away my problem and fixed it
Every time I have a question, I don't hesitate to contact customer service. I always receive a prompt and useful response. Many thanks
I accidentally sent my order to the wrong address and the babes at Dollskill fixed it up straight away! I've ordered from them a couple of times and everything always come so quickly, such accurate sizing and the clothes are so amazing and unique. My absolute favourite store
Ever since I heard of this website, I fell in love. To be quite honest I don't really shop other clothing stores online, just Dollskill! They have anything you need on there, and their prices are very reasonable. If I feel like buying something casual and sweet or fashionable and sexy, they've got it covered. There has not been one time over the last two years where their clothes have ripped or broken on me. Their size guide is true to the size and never too big or too small. I love everything about this company. They make clothes for any style that makes you feel your happiest and most confident self, and that's what I love.
Horrible quality of merchandise and horrible customer service. I bought over $500 worth of items from them in one shopping trip, I had a $50 skirt rip within ten minutes of wearing it. They wouldn't replace the item, they wouldn't refund me, no store credit. All they would do is give me a 15% discount which I can find all the time anyways. It isn't even the first item I bought from them that's ripped super fast, but the other times I decided to not contact them because I could fix it. They are very condescending when they respond too, just like "XOXO im so sorry it ripped babes:,( nothing we can do lolz". (In the photo the skirt has black and white stitching, because I tried to fix it after they would not refund me and it just rips in different spots)
After coming down with Covid-like symptoms, I contacted Tiffani from DollsKill for assistance with shipping costs to the UK I had forgotten to pay. The response was very quick and friendly, and the deadline was extended immediately. The team were very helpful and a pleasure to speak to.
Tiffani is the best! She was able to help me right away with a great attitude, she solved my issue very quickly and was very patient with me.
Thank you so much Tiffani I really appreciate all your help XOXO
Every item on this website is catered to the eclectic and eccentric crowd. However, there are some items that are casual and help add flair, wherever you may be. Recently they've partnered with black owned businesses and I am extremely excited to be a continuing customer since 2018* lol. Thank you DOLLSKILL (c) for killin it! We are all trying to be the best we can be, one day at a time and with style.
I had questions about a few orders and I got a super quick response. Everything was handled the same day which I highly appreciate. I love dollskill and will forever shop with them!
So I ordered boots and these earrings and by accident messed up the shipping information and so a girl was STRESSING. But I texted the number under the contact tab, and they were extremely helpful! They changed the label so quickly, they were so accommodating and on top of that they were just so nice! I haven't gotten my package since I just ordered it but when I do I'll review that as well! I can't wait
I have been shopping at Dollskill for years now. I love it so much that I probably make 2 orders a month from them. Sometimes more. They have been having sales more frequently which is amazing and I love the afterpay option. They have been super helpful each time I've needed to talk to customer service including this most recent time where they refunded me the shipping cost because of a delay! So wonderful. I will always be a returning costumer.
Even though my package was delayed (not dollskills fault) and I had paid extra for fast shipping, they put the amount back on my account. So thanks y'all appreciate it.
I've messed up plenty of times with not updating my address, and every time, Dolls Kill customer service came through with a quick response time and efficiency. Always grateful.
I discovered Dolls Kill last year. I'm so happy that I did! The shop sells the most unique items at a very reasonable price. It's hard to find goth and rave clothing anywhere else.
The staff is also extremely nice and thoughtful. They are always happy to offer assistance or issue a refund if you are not satisfied for any reason. Bloomingdales and Nordstroms do not have this kind of service!
Great company all around. Please shop with them because we should encourage businesses like Dolls Kill!
Had a minor issue with my order not being shipped yet. Contacted customer service the same day and they replied in less than 10 minutes. They also provided me with a shipping refund. I've always appreciated the efficiency of their service; they've yet to let me down. They usually ship fast and exactly on time, too, even during the pandemic.
Holland was super amazing and helped me with really quick customer service on issuing me store credit for my return. A very lovely and pleasant person to talk to. People like Holland who work at Dollskill are the reason why I love this brand because of the love and kindness there is in this company. Love love love <3 and super satisfied!
I absolutely love Dolls Kill. I get most of my clothes from them. Their clothes help me express who I am and make me super confident.
I have been a long time dollskill user, never had any problems with my items or shipments. Recently (this is the covid19 period) I ordered three items and sadly my shipment was delayed. I emailed the support and they got back to me in instant, the Dollskill kreww is one of the best! They checked on me to make sure everything was going well and the friendly vibes just were amazing. Never disappointed in dollskill!
Thank you to Celina for being exceptionally best!
I accidentally used my old shipping address so I immediately checked the website to see how to change it and all needed to do was a simple text with my order number. They got back to me right away and fixed it. Soo much easier then an actual phone call
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service