business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business

Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.


dollskill.com
USA
Founded in 2010
Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: men, women
Target Age Group: 13-18, 19-25

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284
New York
1 review
0 helpful votes
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Happy customer once again
January 6, 2021

My order was shipped quickly even with the shipping delays going on. On the webiste it said delievered when it hadnt been yet so I emailed their customer service and they replied within a couple hours, which i was not expecting with it being later at night. They reassured me that this happens sometimes and asked me to wait 2 days to see if it showed up, and if not they would help. The very next it was on my porch! Everything arrived and I love all of it! I'm sure I'll end up buying from them again in the future!

Date of experience: January 6, 2021
Texas
1 review
0 helpful votes
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Favorite site
January 6, 2021

I've been shopping with Dolls Kill for a few years now, I love their stuff! If I ever have a problem with my order, they are quick to respond and help fix the issue.

Date of experience: January 6, 2021
California
1 review
0 helpful votes
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Customer support
January 6, 2021

Someone kindly helped me find my store credit! ((^: thank you!

Date of experience: January 6, 2021
Virginia
1 review
0 helpful votes
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Accidently sent to wrong addrsss
January 6, 2021

Accidentally had items sent to a old address, and the customer service was excellent in getting that fixed for me! Thank you!

Date of experience: January 6, 2021
GB
1 review
0 helpful votes
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Great service
January 6, 2021

Ordered a weekend bag for my daughter as a Xmas present, Due to covid it took a bit longer to arrive but the service I received was amazing. And its my daughter 's birthday on the 6th of feb so all good
Vy was the lady who was looking after me and I can't thank her enough.
Bag arrived today and its beautiful bright colours and great quality
Very happy to give 5* would definitely recommend

Date of experience: January 6, 2021
Canada
1 review
0 helpful votes
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Overall a good experience
January 6, 2021

I ordered some clothes for my gf for chrismas. The order got lost in transit. I contacted customer service. Mandy was really kind and sent a replacement package quickly. Will buy again.

Date of experience: January 6, 2021
GB
1 review
0 helpful votes
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Helpful
January 6, 2021

Awesome customer service, everytime i have an issue Dollskill customer help is always quick in responding, and trying to help the best they can. I absolutely love shopping with them, and would recommend.

Special thanks to Mandy and Bree who went out of their way to help me out, and make shre im happy as a customer :).

Date of experience: January 6, 2021
California
1 review
0 helpful votes
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Great customer service
January 6, 2021

There was a mixup with the postal office and the package couldn't be delivered I got a hold of customer service and they took care of the problem right away. Thanks again for the great customer service I will definitely be a return customer

Date of experience: January 6, 2021
Canada
1 review
0 helpful votes
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I contacted Dolls Kill in regards to location of my order I placed at the beginning of December. Mandy was very kind and provided me with exceptional customer service! She went above and beyond to look in to the situation for me

Date of experience: January 5, 2021
Colorado
1 review
0 helpful votes
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Amazing experience
January 5, 2021

I have ordered from Dolls Kill multiple times recently and could not have had a more flawless experience each time. My packages have arrived unbelievably fast. With the pandemic and the holidays it has been the most seamless experience to shop at Dolls Kill. Their customer service has been absolutely wonderful as well!

Date of experience: January 5, 2021
California
1 review
0 helpful votes
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Best Customer Service Around
January 5, 2021

Tiffani helped me with all my issues and she did it so quickly and kindly!

Every time I reach out to your customer service they handle everything perfectly and give amazing service!

Thanks for being so awesome!

Date of experience: January 5, 2021
France
1 review
0 helpful votes
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Thank you Dolls Kill and their customer service! They are genuinely attentive and very helpful. After they send me the wrong order, they were very responsive and had a good gesture towards me. I'm very grateful for that!
I have always been a super fan of their articles and am delighted to see that they are also a great team

Date of experience: January 5, 2021
Pennsylvania
1 review
0 helpful votes
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I had an issue with a parcel being lost in transit, and Tiffani was quick to remedy the issue, and give me a replacement and store credit for the sold out item.

Date of experience: January 5, 2021
Texas
1 review
2 helpful votes
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RIP OFF
February 4, 2021

I ordered the Feline Good high heels and they were complete sh*t! Not only did it cost a fortune but you'd think that it being based in Cali would give it better quality. NOPE. The texture was like cheap carpet and the rest was made from cheap plastic. They put NO grip on the bottom and it's completely flat instead of rounded so you fall easily. There's no support inside the sole so you're constantly stepping on flat rubber that feels like tile.The shoe is so unsupportive that your toes hit the front of the plastic causing and ingrown. THEY HAVE IT MADE IN A SWEATSHOP AND HAVE YOU PAY OVER $100 FOR IT AND WONT EVEN PROVIDE YOU A RETURN EVEN THOUGH YOUVE WORN THE PRODUCT ONCE! How the hell are you supposed to know how a product fits feels and flutters when you see it through a screen? This business is a total joke not to mention how much of an ahole the owner is. Wish I could get my money back. DO NOT BUY ANYTHING FROM HERE! LOOK FOR BETTER ALTERNATIVES THAT HAVE ACTUAL REVIEWS UNDER THEIR PRODUCTS.

Date of experience: January 5, 2021
Maryland
1 review
0 helpful votes
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Customer service care
January 4, 2021

I want to give a shout out to the staff members who provided exceptional customer service. I shared my minor concern and they responded and delivered support. I really appreciate it! I found out about dolls kill 3 years ago and I have been purchasing items since then...

Thank you!

Date of experience: January 4, 2021
Maryland
2 reviews
0 helpful votes
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Prompt, friendly customer service
January 4, 2021

I was wondering what was going on with my package and Mandy got back to me quickly with helpful information! Can't wait for my order to come

Date of experience: January 4, 2021
California
1 review
0 helpful votes
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Killer experience with Dolls Kill!
January 4, 2021

I've had several questions that have come up and changes needed to my orders which have all been amazingly addressed promptly and thoroughly. I loved the texting capability of the customer service side of DK - it's incredibly convenient and personable! Every time I reach out via text about my order issues, I've received such kind assistance and it made me feel really taken care of. Keep up the awesome work :D

Date of experience: January 4, 2021
Indiana
1 review
0 helpful votes
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Amazingggg customer service!
January 4, 2021

I have no words to explain how awesome this customer service staff is. I hope Dollskill properly compensates Selina and especially, Chantel, for their AWESOME services. This was a rough holiday and amongst navigating missing parcels, unapplied balances and issues with addresses, they dealt with it all. They got my packages replaced, my funds settled and returns issued with no issues and the sweetest responses. I will definitely be shopping again, simply because of how awesome Chantel was. Kindest Regards!

Date of experience: January 4, 2021
Canada
1 review
0 helpful votes
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I contacted Dollskill customer service at noon, on (Sunday!) January 3rd, to have more information about my parcel and, before 4 o'clock, I had received all the information needed. Super fast and kind customer service! Many thanks Mandy!^^

Date of experience: January 4, 2021
South Carolina
2 reviews
3 helpful votes
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I'm a customer FOR LIFE!
January 3, 2021

Maybe it's just me, but this company is the ABSOLUTE BEST! They do everything to help us look and feel wonderful. I found stylish, quality footwear! I was so excited I ordered a new pair of boots right away. They were beautiful, but I got the size a little wrong (It's NOT the shoes). Requesting a return has never been easier for me! EVER! I enjoyed the prompt and professional customer service so much that I went right back to the site and ordered my replacement pair! I hadn't realized that I'd already received a return label and notification of my credit upon return as well. I have over 500 favorites saved, so my credit will be used soon. Additionally, my new pair has been shipped to me already! I can't wait to get them. THANK YOU, guys, for EVERYTHING you do. I'm a customer for life. Quality and style from the product to the people is what makes a company the best, and Dolls Kill KILLS! I LOVE YOU!

Date of experience: January 3, 2021