Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
My order was shipped quickly even with the shipping delays going on. On the webiste it said delievered when it hadnt been yet so I emailed their customer service and they replied within a couple hours, which i was not expecting with it being later at night. They reassured me that this happens sometimes and asked me to wait 2 days to see if it showed up, and if not they would help. The very next it was on my porch! Everything arrived and I love all of it! I'm sure I'll end up buying from them again in the future!
I've been shopping with Dolls Kill for a few years now, I love their stuff! If I ever have a problem with my order, they are quick to respond and help fix the issue.
Someone kindly helped me find my store credit! ((^: thank you!
Accidentally had items sent to a old address, and the customer service was excellent in getting that fixed for me! Thank you!
Ordered a weekend bag for my daughter as a Xmas present, Due to covid it took a bit longer to arrive but the service I received was amazing. And its my daughter 's birthday on the 6th of feb so all good
Vy was the lady who was looking after me and I can't thank her enough.
Bag arrived today and its beautiful bright colours and great quality
Very happy to give 5* would definitely recommend
I ordered some clothes for my gf for chrismas. The order got lost in transit. I contacted customer service. Mandy was really kind and sent a replacement package quickly. Will buy again.
Awesome customer service, everytime i have an issue Dollskill customer help is always quick in responding, and trying to help the best they can. I absolutely love shopping with them, and would recommend.
Special thanks to Mandy and Bree who went out of their way to help me out, and make shre im happy as a customer :).
There was a mixup with the postal office and the package couldn't be delivered I got a hold of customer service and they took care of the problem right away. Thanks again for the great customer service I will definitely be a return customer
I contacted Dolls Kill in regards to location of my order I placed at the beginning of December. Mandy was very kind and provided me with exceptional customer service! She went above and beyond to look in to the situation for me
I have ordered from Dolls Kill multiple times recently and could not have had a more flawless experience each time. My packages have arrived unbelievably fast. With the pandemic and the holidays it has been the most seamless experience to shop at Dolls Kill. Their customer service has been absolutely wonderful as well!
Tiffani helped me with all my issues and she did it so quickly and kindly!
Every time I reach out to your customer service they handle everything perfectly and give amazing service!
Thanks for being so awesome!
Thank you Dolls Kill and their customer service! They are genuinely attentive and very helpful. After they send me the wrong order, they were very responsive and had a good gesture towards me. I'm very grateful for that!
I have always been a super fan of their articles and am delighted to see that they are also a great team
I had an issue with a parcel being lost in transit, and Tiffani was quick to remedy the issue, and give me a replacement and store credit for the sold out item.
I ordered the Feline Good high heels and they were complete sh*t! Not only did it cost a fortune but you'd think that it being based in Cali would give it better quality. NOPE. The texture was like cheap carpet and the rest was made from cheap plastic. They put NO grip on the bottom and it's completely flat instead of rounded so you fall easily. There's no support inside the sole so you're constantly stepping on flat rubber that feels like tile.The shoe is so unsupportive that your toes hit the front of the plastic causing and ingrown. THEY HAVE IT MADE IN A SWEATSHOP AND HAVE YOU PAY OVER $100 FOR IT AND WONT EVEN PROVIDE YOU A RETURN EVEN THOUGH YOUVE WORN THE PRODUCT ONCE! How the hell are you supposed to know how a product fits feels and flutters when you see it through a screen? This business is a total joke not to mention how much of an ahole the owner is. Wish I could get my money back. DO NOT BUY ANYTHING FROM HERE! LOOK FOR BETTER ALTERNATIVES THAT HAVE ACTUAL REVIEWS UNDER THEIR PRODUCTS.
I want to give a shout out to the staff members who provided exceptional customer service. I shared my minor concern and they responded and delivered support. I really appreciate it! I found out about dolls kill 3 years ago and I have been purchasing items since then...
Thank you!
I was wondering what was going on with my package and Mandy got back to me quickly with helpful information! Can't wait for my order to come
I've had several questions that have come up and changes needed to my orders which have all been amazingly addressed promptly and thoroughly. I loved the texting capability of the customer service side of DK - it's incredibly convenient and personable! Every time I reach out via text about my order issues, I've received such kind assistance and it made me feel really taken care of. Keep up the awesome work :D
I have no words to explain how awesome this customer service staff is. I hope Dollskill properly compensates Selina and especially, Chantel, for their AWESOME services. This was a rough holiday and amongst navigating missing parcels, unapplied balances and issues with addresses, they dealt with it all. They got my packages replaced, my funds settled and returns issued with no issues and the sweetest responses. I will definitely be shopping again, simply because of how awesome Chantel was. Kindest Regards!
I contacted Dollskill customer service at noon, on (Sunday!) January 3rd, to have more information about my parcel and, before 4 o'clock, I had received all the information needed. Super fast and kind customer service! Many thanks Mandy!^^
Maybe it's just me, but this company is the ABSOLUTE BEST! They do everything to help us look and feel wonderful. I found stylish, quality footwear! I was so excited I ordered a new pair of boots right away. They were beautiful, but I got the size a little wrong (It's NOT the shoes). Requesting a return has never been easier for me! EVER! I enjoyed the prompt and professional customer service so much that I went right back to the site and ordered my replacement pair! I hadn't realized that I'd already received a return label and notification of my credit upon return as well. I have over 500 favorites saved, so my credit will be used soon. Additionally, my new pair has been shipped to me already! I can't wait to get them. THANK YOU, guys, for EVERYTHING you do. I'm a customer for life. Quality and style from the product to the people is what makes a company the best, and Dolls Kill KILLS! I LOVE YOU!
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service