Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
This is my 3rd order from dolls kill and I love the website, I'm not an online shopper besides Amazon; however this website will continue to be my favourite to shop at. All of the items are great, reasonably priced, amazing service and quick shipping from ISA to Canada. I'm so excited to try out my roller skates
They kindly provided me assistance through texting and adjusted my order I placed to my needs. Helpful and friendly customer service! Thank you!
Amazing! I always shop with Dollskill so I am aware how fast they ship out. This time around I noticed no movement on my package for about 2 weeks. I emailed them and within mins they responded addressed the issue that my order may have Been lost and shipped me a replacement. I am big on customer service
And never leave reviews but they def went above and beyond. I will be a customer forever! Love you guys
Was extremely satisfied with the online service from Dollskill.
My problem was quickly and easily resolved. Was nice to be helped personally instead of an automated system.
Will definitely continue to shops with Dollskill.
When I had a question about shipping they were fast to respond and help me tremendously! They even gave me updates about my package and it's tracking.
When my order arrived it came with one incorrect item. I emailed them about it, but I honestly wasn't expecting much to be done about it. They went above and beyond - I was kept up to date with what was happening with the investigation, and they quickly sent me out a replacement for the item I hadn't received, all within hours of my first email. Really nice people and super fast responses!
When you have a problem with shipping, style, size... you can be sure someone will take care of you!
Exchange in stor when you got online.
Issues stor credit right away on worng items.
Reply within a few hours to anything I emailed them.
Just make me feel to continue shopping...
Thank you
Super wonderful and helpful staff. They kept me updated when they were looking into a problem for me. Did everything they could and kept me in the loop.
It was amazing! The Style and aesthetics they have are SO creative. The service was also rlly awesome! I enjoy shopping here, as I do a lot!
After I suspected the carrier lost my packages during the shipment process, I emailed the Dolls Kill support team and they were quick to find the issue. They completely resolved the issue and in such a timely manner! Thank you!
Love the clothes from this store! It was my first time ordering from this store and the customer service was excellent and quick!
I accidentally pressed an order and it got refunded without problem. Andrea was very sweet and professional. Actually the best customer service I've had in a very long time.
Had some questions about a return and was very pleased that the experience was so smooth with the chat! Angel got my situation straightened out perfectly thank you
I've been ordering from Dolls Kill for the last couple of years. Love them. Love their products. All the clothes I've bought have been made very well. No cheap flimsy materials and doesn't fall apart at the seems. Sizes are pretty accurate to true. I've only had a problem with a lingerie set being a bit on the small side but I'm a seamstress so it was no big deal to just alter it myself.
Their clearance deals are pretty good too. I can buy so many outfits and not break the bank.
Only down side is that sometimes it can take a week or so before they send it out for delivery. Normally they are pretty quick though. Love the design of the mailers.
I moved last year and when I had placed an order from my new address I forgot to edit the mailing address. I sent them an email right away and within a day I heard back. I was able to have them fix it so my order would come to the right place. She also sent me a code for a discount on my next order. Super nice and had no issues with customer care.
I'll continue to buy from this site.
OXXO
Let me first start off by saying, I don't know about all these negative reviews, my experience with Dolls Kill has been TOP NOTCH! After doing alot of research on different brands if skates, I first went with a company that was overseas, and after paying my money was told the skates were not in stock at the time and wouldn't arrive until May sometime... so that was a no for me, was given a refund and decided to do some further digging, and came across these "lovely angels". I picked out my skates, which were the 'Impala' brand skate, which this site had them way cheaper and they are the real deal no knockoffs... any who... I decided to pay the extra 9.95 to get them shipped next day (before 2pm). Long story short I ordered my skates yesterday around like 1030a.m. Est, and got them thru UPS today! Exact next day and they communicated with me as well as I was able to track my package. Thank you Dolls Kill for my wonderful skates and prompt service! You have made this girl Happy!
I had my old shipping address for my order and laura was able to fix it in an instant! Super easy and amazing customer service!
After dealing with these people since last night, i have a forever bad taste in my mouth for this company, sure the clothes are great but when it comes to taking your money they're the grand champs. I have been dealing with a incorrect shipping label since 10 pm yesterday and they refuse to change my order after multiple attempts to change it from my end, they refuse to refund me and they are knowingly sending my package to a address I am no longer at, and instead of canceling the order they did offer me a 50% off discount on a future order of the same things, never returning the money i spent on the previous items. I had the privilege of speaking to the supervisor Tiffani and through a goose chase i still haven't been able to recover a 200 dollar package which as a seller of this package they are unable to change a simple shipping label, and if i were to direct it to the correct address that would cost 100 dollars more, so thanks tiffany I will never shop here again
Answered my questions and concerns and found a solution to the problem. I recommend them to anyone! :) 5/5
Today I made a huge boo-boo and bought something, but messed up the shipping address. I immediately got on the chat application for Dollskill. Within minutes I was chatting with a sweet young girl named Angel. She corrected my problem immediately and was even nice enough when I provided the wrong name for shipping. I will definitely continue to buy from this company. This customer service rep was patient, very knowledgeable, and very kind. There should be more companies and more Customer service reps like this!
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service