business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business

Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.


dollskill.com
USA
Founded in 2010
Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: men, women
Target Age Group: 13-18, 19-25

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284
Canada
1 review
0 helpful votes
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Amazing every time!
April 22, 2021

This is my 3rd order from dolls kill and I love the website, I'm not an online shopper besides Amazon; however this website will continue to be my favourite to shop at. All of the items are great, reasonably priced, amazing service and quick shipping from ISA to Canada. I'm so excited to try out my roller skates

Date of experience: April 22, 2021
Tennessee
1 review
0 helpful votes
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Customer Assistance
April 22, 2021

They kindly provided me assistance through texting and adjusted my order I placed to my needs. Helpful and friendly customer service! Thank you!

Date of experience: April 22, 2021
New York
1 review
0 helpful votes
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Returns
April 22, 2021

I had a very good experience with the customer service team. They were very understanding and helpful with my situation. Thank you!

Date of experience: April 22, 2021
New York
1 review
0 helpful votes
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Lost package
April 22, 2021

Amazing! I always shop with Dollskill so I am aware how fast they ship out. This time around I noticed no movement on my package for about 2 weeks. I emailed them and within mins they responded addressed the issue that my order may have Been lost and shipped me a replacement. I am big on customer service
And never leave reviews but they def went above and beyond. I will be a customer forever! Love you guys

Date of experience: April 22, 2021
New Jersey
1 review
0 helpful votes
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Great customer service!
April 21, 2021

Was extremely satisfied with the online service from Dollskill.

My problem was quickly and easily resolved. Was nice to be helped personally instead of an automated system.

Will definitely continue to shops with Dollskill.

Date of experience: April 21, 2021
California
1 review
0 helpful votes
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Good time!
April 21, 2021

When I had a question about shipping they were fast to respond and help me tremendously! They even gave me updates about my package and it's tracking.

Date of experience: April 21, 2021
GB
1 review
0 helpful votes
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Incredible customer service
April 21, 2021

When my order arrived it came with one incorrect item. I emailed them about it, but I honestly wasn't expecting much to be done about it. They went above and beyond - I was kept up to date with what was happening with the investigation, and they quickly sent me out a replacement for the item I hadn't received, all within hours of my first email. Really nice people and super fast responses!

Date of experience: April 21, 2021
California
1 review
0 helpful votes
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Great customer service!
April 21, 2021

When you have a problem with shipping, style, size... you can be sure someone will take care of you!
Exchange in stor when you got online.
Issues stor credit right away on worng items.
Reply within a few hours to anything I emailed them.

Just make me feel to continue shopping...
Thank you

Date of experience: April 21, 2021
Australia
2 reviews
0 helpful votes
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Staff help
April 21, 2021

Super wonderful and helpful staff. They kept me updated when they were looking into a problem for me. Did everything they could and kept me in the loop.

Date of experience: April 21, 2021
Tennessee
1 review
0 helpful votes
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Experience
April 21, 2021

It was amazing! The Style and aesthetics they have are SO creative. The service was also rlly awesome! I enjoy shopping here, as I do a lot!

Date of experience: April 21, 2021
Oklahoma
1 review
0 helpful votes
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THANK YOU, DOLLS KILL!
April 21, 2021

After I suspected the carrier lost my packages during the shipment process, I emailed the Dolls Kill support team and they were quick to find the issue. They completely resolved the issue and in such a timely manner! Thank you!

Date of experience: April 21, 2021
Canada
1 review
0 helpful votes
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Great Experience!
April 21, 2021

Love the clothes from this store! It was my first time ordering from this store and the customer service was excellent and quick!

Date of experience: April 21, 2021
Illinois
1 review
0 helpful votes
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Made my day
April 15, 2021

I accidentally pressed an order and it got refunded without problem. Andrea was very sweet and professional. Actually the best customer service I've had in a very long time.

Date of experience: April 15, 2021
Georgia
1 review
0 helpful votes
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Helpful, quick and simple!
April 14, 2021

Had some questions about a return and was very pleased that the experience was so smooth with the chat! Angel got my situation straightened out perfectly thank you

Date of experience: April 14, 2021
Illinois
1 review
0 helpful votes
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Love Dolls Kill
April 13, 2021

I've been ordering from Dolls Kill for the last couple of years. Love them. Love their products. All the clothes I've bought have been made very well. No cheap flimsy materials and doesn't fall apart at the seems. Sizes are pretty accurate to true. I've only had a problem with a lingerie set being a bit on the small side but I'm a seamstress so it was no big deal to just alter it myself.
Their clearance deals are pretty good too. I can buy so many outfits and not break the bank.
Only down side is that sometimes it can take a week or so before they send it out for delivery. Normally they are pretty quick though. Love the design of the mailers.
I moved last year and when I had placed an order from my new address I forgot to edit the mailing address. I sent them an email right away and within a day I heard back. I was able to have them fix it so my order would come to the right place. She also sent me a code for a discount on my next order. Super nice and had no issues with customer care.
I'll continue to buy from this site.
OXXO

Date of experience: April 12, 2021
North Carolina
1 review
0 helpful votes
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All Hail Dolls Kill!
April 11, 2021

Let me first start off by saying, I don't know about all these negative reviews, my experience with Dolls Kill has been TOP NOTCH! After doing alot of research on different brands if skates, I first went with a company that was overseas, and after paying my money was told the skates were not in stock at the time and wouldn't arrive until May sometime... so that was a no for me, was given a refund and decided to do some further digging, and came across these "lovely angels". I picked out my skates, which were the 'Impala' brand skate, which this site had them way cheaper and they are the real deal no knockoffs... any who... I decided to pay the extra 9.95 to get them shipped next day (before 2pm). Long story short I ordered my skates yesterday around like 1030a.m. Est, and got them thru UPS today! Exact next day and they communicated with me as well as I was able to track my package. Thank you Dolls Kill for my wonderful skates and prompt service! You have made this girl Happy!

Date of experience: April 9, 2021
Nevada
1 review
0 helpful votes
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Amazing customer service
April 2, 2021

I had my old shipping address for my order and laura was able to fix it in an instant! Super easy and amazing customer service!

Date of experience: April 2, 2021
Wisconsin
1 review
1 helpful vote
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After dealing with these people since last night, i have a forever bad taste in my mouth for this company, sure the clothes are great but when it comes to taking your money they're the grand champs. I have been dealing with a incorrect shipping label since 10 pm yesterday and they refuse to change my order after multiple attempts to change it from my end, they refuse to refund me and they are knowingly sending my package to a address I am no longer at, and instead of canceling the order they did offer me a 50% off discount on a future order of the same things, never returning the money i spent on the previous items. I had the privilege of speaking to the supervisor Tiffani and through a goose chase i still haven't been able to recover a 200 dollar package which as a seller of this package they are unable to change a simple shipping label, and if i were to direct it to the correct address that would cost 100 dollars more, so thanks tiffany I will never shop here again

Date of experience: April 1, 2021
Canada
1 review
0 helpful votes
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Good customer service
March 29, 2021

Answered my questions and concerns and found a solution to the problem. I recommend them to anyone! :) 5/5

Date of experience: March 29, 2021
Virginia
2 reviews
2 helpful votes
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The best customer service ever!
March 17, 2021

Today I made a huge boo-boo and bought something, but messed up the shipping address. I immediately got on the chat application for Dollskill. Within minutes I was chatting with a sweet young girl named Angel. She corrected my problem immediately and was even nice enough when I provided the wrong name for shipping. I will definitely continue to buy from this company. This customer service rep was patient, very knowledgeable, and very kind. There should be more companies and more Customer service reps like this!

Date of experience: March 17, 2021