Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
I recently purchased some shoes and noticed that I didn't get a confirmation email so I messages them and they got right back to me and I got an email right away! Super helpful and quick! Will be buying more stuff soon! Xx
Very reliable. Customer service are friendly and helpful, and respond promptly to queries. Items are despatched quickly and I never have to pay tax on them coming into the UK. The clothing selection is huge, they don't sell out of specific sizes quickly, and prices are reasonable. Some really interesting clothing, shoes and accessories.
Not only do their clothes fit almost 2 sizes to small. But the quality of my $60 costume is SO laughable I can't even wear it. The top is so flat and frail that you would have to be completely flat chested to wear it I mean NO breasts at all. It's like a piece of paper. And they forgot to give me a apart of the costume (the dog tag). They will not refund you they will give you credit even if unworn and their fault. Then they want you to rebuy the item if it costs more they will eventually give you the extra cost that you spent. Why not just resend the proper item/ new size after customer sends off the orginal? Also they DON'T tell you to size up. How ridiculous! If I wear a size 6 and a costume says fits up to 8 then why does it fit like a size 4! Ridiculous not buying from them again. I can see why others have resold their items. And FYI stop making EVERYTHING sheer as F. Not every woman wants to wear pasties under her dress top so you can't see her nips. Have some more class and make some more outfits that are being around kids friendly! If a total club wear site you should state that more so. Slut friendly but not real life friendly. The one top out of the 3 purchased is cute but stay away unless you want your gut hanging out and your nips showing
Tuve un problema con uno de los pedidos porque iba a ser para regalo pero mi ex me dejó y las aduanas eran muy caras.
Hablé con el servicio al cliente del DK. Concretamente una persona llamada Ángel fue especialmente paciente, comprensivo y atento conmigo.
He quedado muy satisfecha con el resultado de la operación.
Gracias Ángel! Un fuerte abrazo virtual desde España <3
These dresses are so beautiful I wear one every day. When I am out and about I always get compliments! They hold up well and are the most comfortable clothes you can buy. The company has always answered my email right away! The dresses arrive in 4 to 8 days and I don't mind waiting a little longer for my special orders just awesome!
I am very pleased with the customer service. Def recommend to anyone! Amazing styles and at a great price. Shipping was also very fast!
Dolls kill has done an amazing job of listening to their customers. I think they've really grown with their audience and care about what we want from them. I love supporting this female owned business- they inspire me to be myself and be more brave with my fashion choices. Their customer service is awesome, too. Any time I've needed help they got back to me really quickly and took care of whatever I needed.
Everytime ive shopped at dollskill and ive had any questions about my order they always reply in a kind and caring manner and make sure all my questions are answered
Had a little problem with shipping but after contacting dollskill support they helped me out and fixed my order so it could get on its way to me! Super duper kind support worker. So excited for my items!
It's good that they sale the most wonderful shoes but they're customer service is GREAT! Each time I have had questions they have responded with such speed and accuracy! I love them! I'm a doll forever!
Needed to find my package and Andrea assisted me with the correct email i used and routed me to the correct link to find it! She was really nice!
Ive had the most pleasant experience with dollskill. They have a nice variety of merchandise.and they cater to us plus sized curvy girls... ive bought several items and am pleased beyond the realm of the quality of the things iive bought. I look forward to ordering again... when i had an issue with delivery they promptly contacted me.and they had it taken care of just like that... i appreciate you for being real.and not just another gimmick
The person assisting me responded fast and was very helpful.
I have been shopping with DollsKill for over 2 years... I have never once gotten bad customer service... You never know what you're gonna get with a company but these people always go above and beyond to make sure my needs are met and any issues I have are solved immediately. I have made countless orders and if something is wrong or missing they are there to fix it. This has to be my favorite place to shop and I will continue to shop here as long as they are selling. I wish I could go through and name everyone that has helped me. Today Austin helped me & he was so quick to fix the issue. Thank you Dolls Kill.
The carrier had some issues with my order so I didn't receive it. But it all worked out thanks to Austin who helped me. I asked for store credit instead of a replacement of my order and that was no problem. Thanks for wonderful help, much love <3
I ordered some things and wanted a refund only because I wanted to order more and they efficiently got back to me quickly and it was no hassle besides all their products are really cute
So I was sent the wrong item, and reached out to customer service. Initially Sydney responded to my email, and then it was directed to Laura with the quality assurance team. Both ladies were so sweet and helpful, but especially Laura. Rather than go through the hassle of an exchange, she told me to keep the incorrect item & is sending out the correct item. I am so insanely grateful that this was a pleasant and easy experience! Thanks so much, and you've got some great people on your team over at Dolls Kill ;)
Service clients excellent une équipe adorable merci beaucoup pour votre aide!
I love shopping with Dolls Kill! It's hassle free!
I've shopped both in store and online and I always receive the highest level of customer service from this company. This particular review is for Angel, who I was emailing about an online return. Angel went above and beyond to help me, and made sure my issue was resolved. I was a little nervous about shopping with DK as I saw some negative reviews but that has not been my experience. I've shopped with them countless times and have always been satisfied with their service :)
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service