Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
I'm addicted to buying from their site and their customer service is amazing!
Love their service. I literally got help right away with a shipping issue using the text line.
Dolls Kill has the best customer service ever. Period.!
They are incredibly fast, personable and accommodating.
I always know that when I shop at Dolls Kill I have the support of a wonderful customer service team to make sure that I receive the beautiful item I ordered, and if there is an issue they will stop at nothing to solve it!
Laura and Holland specifically are BOMB. They were so kind and helpful!
Andrea & the customer service squad were AMAZINGLY helpful & not to mention, SUPER cool! I emailed with a question regarding a recent purchase & received a response almost immediately! Andrea was SO sweet & more than accommodating I love everything about every purchase I've made with Dolls Kill & customer service to match! You all are amazing!
Love,
Rebecca
I got a pretty big order and everything was perfect, just was accidentally sent the wrong size sweatpants. Reached out and they were very sweet and fixed the problem immediately, they let me hold onto the wrong size one as well as sending me the correct size!
Apart from the variety of products you can choose from dollskill the customer service is absolutely wonderful and always helful. I have purchased so many things and never ever doubt the quality not the service they provide me. Any problem that may have arised with my order the customer service was always helpful, polite and provided a solution in a blink of an eye! Definately the best!
Austin was extremely helpful. Nothing but great things to say! Accommodated my needs and went above and beyond!
I was getting confused on the status of some recent orders but a quick text to DK and all was explained to me - my texts get answered so quick and the replies are always helpful - so happy!
She helped me with my headache and clear out everything for me
Dolls kill has a array of styles to shop from; it's truly incredible what you can find - it's a fantasy brought to life! I had a issue with accidentally placing a duplicate order and customer service so very kind and quick with helping me solve the issue. Shipping is fast & a wonderful price! I am very pleased!
They get back to you super quickly with chat, and answered all questions I have. Quality goods and service.
I have ordered from dolls kill twice, the clothes are always so nice and the quality is amazing! I struggled getting in touch with customer service however once I did my query was sorted quickly!
I accidentally purchase the wrong product and they responded and fix the problem without 24 hours.
I brought my issue to the chat and they were so fast to respond and so nice! They talked me through my issue and had a solution immediately. So lovely.
The dress I got was gorgeous. I did the one-day delivery and it came on time. The quality is amazing as well.
I've been purchasing from them for years, and no matter what happens, they're always quick & happy to help! No rude comments, no attitude!
Most trusted site to buy from, most of my wardrobe is from them. Will always return(;
I was having issues with my email and the customer service team was helpful to get me the emails I missed. They were very helpful and quick to respond.
Every time I have an issue with my order, Dollskill customer service always helps me and usually they get back pretty fast, thank you
The wrong item was sent to me, but through the convenient text service, I received a quick response. Store credit was provided immediately, and I get the keep the item received. Dolls Kill kicks $#*!!
They have the best customer service! The clothes are good quality and there are always sales going on!
Jesus was an amazing customer service person! Shipping is fast!,
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service