business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business

Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.


dollskill.com
USA
Founded in 2010
Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: men, women
Target Age Group: 13-18, 19-25

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284
Australia
1 review
0 helpful votes
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Favourite store ever!
April 30, 2021

I'm addicted to buying from their site and their customer service is amazing!

Date of experience: April 30, 2021
New York
1 review
0 helpful votes
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Amazing Service
April 30, 2021

Love their service. I literally got help right away with a shipping issue using the text line.

Date of experience: April 30, 2021
New York
1 review
0 helpful votes
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Best Customer Service EVER.
April 30, 2021

Dolls Kill has the best customer service ever. Period.!

They are incredibly fast, personable and accommodating.

I always know that when I shop at Dolls Kill I have the support of a wonderful customer service team to make sure that I receive the beautiful item I ordered, and if there is an issue they will stop at nothing to solve it!

Laura and Holland specifically are BOMB. They were so kind and helpful!

Date of experience: April 30, 2021
New York
1 review
0 helpful votes
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100% Satisfaction!
April 29, 2021

Andrea & the customer service squad were AMAZINGLY helpful & not to mention, SUPER cool! I emailed with a question regarding a recent purchase & received a response almost immediately! Andrea was SO sweet & more than accommodating I love everything about every purchase I've made with Dolls Kill & customer service to match! You all are amazing!

Love,
Rebecca

Date of experience: April 29, 2021
Oregon
1 review
0 helpful votes
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Great customer service!
April 29, 2021

I got a pretty big order and everything was perfect, just was accidentally sent the wrong size sweatpants. Reached out and they were very sweet and fixed the problem immediately, they let me hold onto the wrong size one as well as sending me the correct size!

Date of experience: April 29, 2021
Greece
1 review
0 helpful votes
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Apart from the variety of products you can choose from dollskill the customer service is absolutely wonderful and always helful. I have purchased so many things and never ever doubt the quality not the service they provide me. Any problem that may have arised with my order the customer service was always helpful, polite and provided a solution in a blink of an eye! Definately the best!

Date of experience: April 29, 2021
New Jersey
1 review
0 helpful votes
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Amazing Communication!
April 29, 2021

Austin was extremely helpful. Nothing but great things to say! Accommodated my needs and went above and beyond!

Date of experience: April 29, 2021
District of Columbia
1 review
0 helpful votes
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I was getting confused on the status of some recent orders but a quick text to DK and all was explained to me - my texts get answered so quick and the replies are always helpful - so happy!

Date of experience: April 29, 2021
Canada
1 review
0 helpful votes
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Amazing problem solver
April 29, 2021

She helped me with my headache and clear out everything for me

Date of experience: April 29, 2021
Pennsylvania
1 review
0 helpful votes
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Dolls kill has a array of styles to shop from; it's truly incredible what you can find - it's a fantasy brought to life! I had a issue with accidentally placing a duplicate order and customer service so very kind and quick with helping me solve the issue. Shipping is fast & a wonderful price! I am very pleased!

Date of experience: April 29, 2021
Texas
1 review
0 helpful votes
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Great and Quick Chat Service
April 29, 2021

They get back to you super quickly with chat, and answered all questions I have. Quality goods and service.

Date of experience: April 29, 2021
GB
1 review
0 helpful votes
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I have ordered from dolls kill twice, the clothes are always so nice and the quality is amazing! I struggled getting in touch with customer service however once I did my query was sorted quickly!

Date of experience: April 29, 2021
Virginia
1 review
0 helpful votes
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Great customer service
April 29, 2021

I accidentally purchase the wrong product and they responded and fix the problem without 24 hours.

Date of experience: April 29, 2021
Canada
1 review
0 helpful votes
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So nice!
April 29, 2021

I brought my issue to the chat and they were so fast to respond and so nice! They talked me through my issue and had a solution immediately. So lovely.

Date of experience: April 29, 2021
California
1 review
0 helpful votes
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SUCH A PRETTY DRESS!
April 30, 2021

The dress I got was gorgeous. I did the one-day delivery and it came on time. The quality is amazing as well.

Date of experience: April 29, 2021
Virginia
1 review
0 helpful votes
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Best Service I've had online(:
April 29, 2021

I've been purchasing from them for years, and no matter what happens, they're always quick & happy to help! No rude comments, no attitude!
Most trusted site to buy from, most of my wardrobe is from them. Will always return(;

Date of experience: April 29, 2021
Missouri
1 review
0 helpful votes
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Great customer service
April 28, 2021

I was having issues with my email and the customer service team was helpful to get me the emails I missed. They were very helpful and quick to respond.

Date of experience: April 28, 2021
Pennsylvania
1 review
0 helpful votes
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Always extremely helpful
April 28, 2021

Every time I have an issue with my order, Dollskill customer service always helps me and usually they get back pretty fast, thank you

Date of experience: April 28, 2021
Washington
1 review
0 helpful votes
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Awesome Customer Service
April 28, 2021

The wrong item was sent to me, but through the convenient text service, I received a quick response. Store credit was provided immediately, and I get the keep the item received. Dolls Kill kicks $#*!!

Date of experience: April 28, 2021
Texas
1 review
0 helpful votes
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Love Dollskill!
April 28, 2021

They have the best customer service! The clothes are good quality and there are always sales going on!
Jesus was an amazing customer service person! Shipping is fast!,

Date of experience: April 28, 2021