Dolls Kill

This is one of the few online clothing companies that I've never had a problem with. They always get my order correct, I don't receive clothing that seems like it's returned the way I have from others. And they also do free returns and will give you store credit within 48 hours of shipping the return back which is highly convenient. They also provide refunds now which they didn't do before so that's a great as well! Their clothes are a bit more expensive than other sites but they are actually good quality and they so a lot of different brands and styles that are alternative and unique. I'm only sharing this so other people can know which companies they can trust and what to expect. I also want to add that they offer two day shipping for $10 which I think is great because a lot of other companies will charge you a lot more to ship that fast.

I bought the bubblegum traitor boots, and I'm heavy dissatisfied. After just a few hours of wear what happened was-
-dents in the platforms
-glue coming off (this is a sign of cheap quality, good brands don't use glue)
-weird stains
-sewing coming off
-heavy creases
They should probably use a hard sturdy plastic or resin instead of their current material for their platforms

I bought a 100 dollar dress and 60 dollar shoes, dress was incredibly scratchy and impossible to wear, shoes were very uncomfortable as well. They only allow exchanges no returns. I didn't like any of the other items and ended up losing 160 dollars plus shipping on clothes I can't wear.

I had a slight sizing issue with a jacket that I needed in short time frame. The dolls kill team were extremely helpful! I got same day reply, and was able to get the right size I needed in time for my event. Thank you so much for all of your help and great customer service.

I recently had to contact customer service regarding an item I received that was incorrect from what I ordered. Although they could not replace the item with the correct one due to none left in my size, they did let me keep the incorrect item and refunded the cost for the one I didn't receive. I worked with Selina and she was super helpful. Very rare to get great customer service these days, so hats off to Dolls Kill for not, as always, following the norm.

They take an ungodly amount of time to ship. You need at least a month in advance to buy and get your product on time. I've never experienced this before from any site and I'm not purchasing from far away. I won't get my item for when I need it, so it was a complete waste of time.

I always have an amazing experience with Dolls Kill! The collections are fresh and I love expressing myself through their fashion! I've never been so into a brand like this before. I feel like they embody everything I stand for! And I feel valued as a customer, I'm always taken care of <3 100/10 always!

I ordered a size small dress and the bust was so laughably large that half my bra was showing and you could see down the entire dress if I bent over. I've never had this problem before, ever. There was so much extra fabric it seemed like it was an XL but the tag said small.
The other item I bought (also a small) fit fine although it was very short but I assume that was just due to the style.

I ordered a cute silver glittery pair of shoes. However they sent me the clear version, which was not the look I was going for. I've made multiple attempts to contact them to correct the issue. They've refuse to help. My goal isn't to receive anything free or even a discount code. I simply want the shoes I ordered. I've offered to pay for the re-shipment of the incorrect shoes in order to receive the correct item. Still my messages go unanswered. Needless to say buy items here with caution.

I ordered an outfit late October that due to unforeseen shipping issues, never delivered after a month of waiting. After confirming with Laura on the support team that my address checked out, I was given a full refund. Shipping issues are always a pain so I'm thankful they were able to refund my order.

I am very happy with my purchases. It was my first time buying products from this store online. My zombie net tights and zombie dress arrived on time before Halloween. The personal stylists who emailed me were very nice and helpful-especially Lindsay. My costume is comfortable, it fits, and I love it! Net tights are my new favorite thing. I 100% recommend. Thank you so much!

On multiple occasions I have ordered items that were largely misrepresented by this company, either through the photography, or post-editing of the images. Attached is the latest occurrence.

Furthermore, they have been known to hide critical reviews of items on their site. Many other users have experienced this as well and have brought it up on various sites, such as Reddit, etc.

I reached out directly to the company, and even had BBB assist in attempting to hold them accountable for bad business practices, in which they refuse to acknowledge and/or change.

Please do not support this business, they have a mountain of unethical claims against them and this, along with the dishonest representation of their products, deserves public attention to ensure consumers are not continually deceived.

I buy a lot of stuff from Dolls Kill and I've never been disappointed. Great quality, easy returns. Once I got an incorrect order but it was quickly rectified, great customer service. Love this site! Always unique items I can't find anywhere else

I had an issue with my order and the DK team reached out to me in less than 24 hours and fixed everything. It was a very smooth process and all the items were amazing! Absolutely loved the experience! Thank you so much!

I was so impressed with my experience with Dollz Kill customer service, which is refreshing as that seems like a lost concept to most companies these days. An item arrived with a damaged zipper and they promptly sent a replacement, even allowing me to exchange sizes in the process. The dress is gorgeous and detailed as well, I can't wait to try it on! I'm now looking to send either gift cards or possibly pick some other Christmas gifts here, knowing how attentive and accommodating they will be if anyone needs to make a return or exchange. Highly impressed, strongly recommend.