I absolutely love dolls kill. I've never had any issues with them at all and the one minor inconvenience that I experienced was resolved extremely quick and I don't think I'll ever stop shopping here! It's worth every penny!
I've heard about Dolls Kill for while and finally decided to order some things off the website. Now, I'm hooked! In the last 2 months, I've spent over $1,000. They have such unique items that you can't find anywhere else. Perfect items for festivals or just for wanting an outfit to stand out. The quality is amazing. I just can't get enough. I definitely will be purchasing a lot more. If you're ever thinking about purchasing on this website, go for it! My favorite new online shop!
Well, few days ago i just did my first ever online shopping. As well as i live in east European country i was quite afraid of shipping. I was scared that in case of doing something wrong my ordering would get lost. The package hasn't arrived yet but after texting on their email and receiving some advice I'm not panicking anymore. Their staff is really so friendly, caring and helpful. Already looking forward to make another order!
I love dolls kill. The quality is always good and they ship fast! I ordered same day shipping for 5 dollars and my order came in two days! You only get store credit on returns though which is a bummer.
I just received my parcel in Berlin. The delivery took less than two weeks. When ordering I had some questions about the shipping process. Already on the same day I got support an help from Dolls Kill by E-Mail. Nice dolls, thank you! Soon I'll be back for new stuff from online shop <3
Life is hard. Sometimes it's all work and no play. Dolls kill offers a lot of fun things that make your life a little more exciting and let you personalize your look in whatever weird way you want. Their customer service people are super friendly and fast to respond. Will 100% shop again!
The most amazing customer service and timely responses even via email which normally would take any other company about 3 days to reply. Dolls Kill was on top of it all I order to make sure I received my item in a timely manner for my event. They're amazing
Do not buy online from this company. I received boots for my daughter that were at least 2 sizes smaller than the size ordered. Paid delivery, customs, and £16 to return them. Emailed customer service numerous times to request a refund. They refuse and offer no apology for their mistake. The in store credit can stay with them or they can donate it to charity as I am so done with such a bad company.
After reading many terrible reviews, I was hesitant but thought "Well, yelp people are unreasonably whiny so maybe most reviewers are too." I received my order within 3-5 business days and they are just as described! Since I am a shoe size U. S 6.5, I wish they would either make half sizes or state whether you should go up or down a size. Let me tell ya now that you should go up one size! I got the 6 and they fit enough to be super snug but not hurt/pinch. A size 7 would have fit just right. Good luck with your experience(s) with Dolls Kill!
They have great clothing that is actually in my size, I am bigger, so it can be hard to find things that fit me well. Their plus section is excellent and has a lot of diversity depending on what you are looking for. What's nice is it's the same designs as the smaller sizes. None of that "These clothes are only for these these exact sized people."
I have reached out to their customer service people over a few things and they were excellent, any issue or question I had was taken care of or answered right away and very professionally.
I have no complaints and will definitely be making a lot more orders.
Been a loyal customer for close to two years now.
Have never had an issue with any of my orders.
Always received my orders quickly and in the high quality I've expected.
The items I've bought are essential pieces to my daily wardrobe and have survived the test of time!
You can really find exactly what you're looking for on the site within your budget regardless of your size or aesthetic!
What really brings the love home for me is their amazing customer service who really does go above and beyond.
Everytime I've emailed, called and even TEXTED their number for help I received immediate and helpful responses even on weekends and they've made last minute changes to orders, shipping info!
Amazing company and will always have a loyal customer!
I ordered some items online... and sent them to my old address! I panicked and text Dolls Kill contact number.
I did not expect for anyone to get back to me so quickly. I was having a late night shopping session. I really was not expecting to have the whole thing fixed in an hour. Like wow!
I tend to goof up from time to time but whenever I do this company always delivers this 'dude, no worries, we got you' attitude then they fix it.
Didn't expect a reply to an annoying question right before new years, but I got one in less than an hour and managed to place my order the same day! Now, all I need is speed delivery on my side and I'm gonna look fly as hell at the party next week
I received an awesome pair of boots that unfortunately developed severe damage within hours of wearing them. I contacted Laura via email regarding this issue and within 2 freaking minutes she rectified the situation and kept me posted every step of the way Laura was super friendly, extremely fast and amazingly professional throughout our encounter and I want to say thank you again Laura for such an amazing experience. I really thought that I would have to jump through hoops to get any satisfaction regarding this issue but it could not have been easier or more pleasant thanks to Laura. Thank you again for making this so easy. I will absolutely be recommending this site to everyone I know. You rock!
I was excited, when you're not mainstream it's a bit harder to find places that sell things for your style. I bought a pair of trainers, I followed the size guide and they are way too small.
I couldn't find anything on their site about exchanging, so I contacted them.
I got a swift if not extremely over friendly reply, which stated that they don't offer straight exchanges. I have to wait for them to process my return then they will issue store credit not to the amount I paid and start the process again.
I will have to pay three lots of delivery charges.
There has been a bit of back and forth via email, but no resolution.
So be very aware! The sizing for the trainers ran way small as you can see from the picture, and getting an exchange impossible.
This company is really backed by its support team and I full heartedly believe that. You can sell amazing products all day long but if your service team is $#*! then it really leaves a bad taste in your mouth. Speaking from personal experience. But that is not the case with the dolls kill crew. The amazing clothes but even better customer support is what has kept me coming back. It feels like a great friendship that keeps on giving and I'm truly thankful for them!
It's good that they sale the most wonderful shoes but they're customer service is GREAT! Each time I have had questions they have responded with such speed and accuracy! I love them! I'm a doll forever!
Recent order was exactly what I was looking for. Amazing quality and well made. Customer Service was super helpful in tracking my order and answering any of my questions. I have been obsessed with the online store lately. They have so many Amazing things to offer! In love with Dolls Kill and will definitely continue to shop there.
I love everything about dolls kill. Their clothing, their shipping speed, most of all their customer service. Hands down my favorite site to buy from. I'm always so excited and the way they treat me if I should have any questions truly makes the entire experience what shipping should be -fun.
Since discovering dolls kill, my wardrobe and shoe collection has grown. It has become colourful and ultra modern They have so much to pick from, there is something for everyone. Ordering and paying is easy too, If there is ever a problem with your order, the team at customer service will respond very quickly. I have ordered so many times and products always come in the said time and very well packed. All my orders have had tracking on them, so I know the date they should be arriving.
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service
Dolls Kill has a rating of 4.2 stars from 2,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.