Dolls Kill

I'm happy with the merchandise I can buy from this site, but every single time I pay extra for quicker shipping, it just seems to take even longer than choosing normal shipping (typically 5 business days). I've brought this up to customer service already, and they don't seem to care. Since I work for a similar business, we strive to ship out our orders as quickly as possible according to when the order was placed AND which shipping option was selected. As long as they're making a few extra dollars, it doesn't seem to matter to them if I was planning to receive something by a specific date.

I've contacted customer service at Dolls Kill a few times, usually with questions about stock returning/gone, and every time I get a rapid response from someone who genuinely feels like a human. And feels legit. And feels like they are truly so excited about answering my question. It's humane! I trust shopping from the site more than shopping from huge retail sites where I'm uncertain any humans will get back to me not sounding robotic.

I live in Mexico, where most other online stores won't deliver, and if they do, it often doesn't arrive. Dollskill always send me what I order, and it arrives on time. I love the unique pieces that I can't find anywhere else, and they have the most unbelievable flash sales. The customer service people are super friendly. It's not like talking to an automated reply: these guys aim to please and do such a fantastic job. Our dance company uses a lot of dollskill pieces in our shows, and they withstand the sweat, the constant washing, and the quick changes. Highly recommended!

Every time I need something specific for an occasion or just because I want it, dolls kill is my always go to! The customer service is so sweet to chat with, super fast reply, and they help with anything from an issue to just trying to find what you are looking for! Also the shipping is great and fast as well. There are so many other sites that try to be like dolls that not only have cheap quality but they take forever and are almost always a hit or miss with products, (at least for me) I end up unhappy and regretting my decision.
I LOVE dolls kill and will forever! I can't wait for this upcoming order, I'll have so many photos to take soon! (:!

I've made about 3 orders on dolls kill now and all have arrived just fine and on time in australia.
The first 2 times were a little clutch purse (Which I loved and wore to death) and some doc martens. All good there however last order I decided I would splurge and get some nice clothes and a backpack. All the clothes felt like things I could have bought for half the price in an Asian boutique. And I literally got one wear out of the backpack before one of the straps frayed off.
Don't buy from them. And if you do check what the fabrics you're paying for are. Wasted good chunk of my tax return on them because I thought i could get some cool nice quality stuff for work and life. How wrong I was

I love the store (only been online), but I will continue shopping because of the amazing customer service I have received! My packages had been marked as delivered, but didn't show up for 4 days. I thought they were lost, stolen, or wrongly delivered. I contacted customer service and thru email and text and both girls were awesome and seemed genuinely concerned. One even offered to send me a one time replacement of my orders that were missing. That same day my "lost/missing" packages were at my door! So I told them thank you so much but they won't be needing to send me any replacements! I just really love you guys! Keep up the great work! <3

Please don't read all these negative reviews and avoid buying from this site. I've ordered from them a few times and have always been happy with it! Everything has always come exactly as depicted. I've bought dresses, tops, skirts, shoes, everything and not once has any of my items been different from the pictures. I live in AUS and my packages always arrive within a few days and the tracking system is excellent! I've never had to pay any extra to pick up my packages either that must just be a UK thing?
This site is without a doubt my go to for when I feel like spoiling myself. I would 100% recommend it to everyone!

So I was sent the wrong item, and reached out to customer service. Initially Sydney responded to my email, and then it was directed to Laura with the quality assurance team. Both ladies were so sweet and helpful, but especially Laura. Rather than go through the hassle of an exchange, she told me to keep the incorrect item & is sending out the correct item. I am so insanely grateful that this was a pleasant and easy experience! Thanks so much, and you've got some great people on your team over at Dolls Kill ;)