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How would you rate Dolls Kill?
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Texas
1 review
0 helpful votes
Follow Morgan L.
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Problem fixed by excellent customer service
September 10, 2021

I don't form opinions on companies based on perfection, because no company is perfect. What I base my opinion on is how to company responds to their own imperfections. My order took a long time to ship out, despite me upgrading shipping. I texted the customer service number expecting to feel further frustrated, but was taken care of promptly and in a friendly manner. No stress. Thank you so much!

Date of experience: September 10, 2021
Ohio
1 review
14 helpful votes
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If you want to drop $200 on a crystal lingerie body suit or just get something strappy and cute for $20, Dollskill has got you covered. Their style ranges from cutesy to edgy, and always provides unique and crazy options. I love getting Halloween costumes from here too! I included a photo of a crop top that I bought online for last year's costume.

Date of experience: January 8, 2020
Rhode Island
5 reviews
3 helpful votes
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I absolutely love Dolls Kill! They have a wide range of unique and edgy clothing as well as cool home decor and hard to find brands! I've purchased numerous products from this site and I've never received an item that didn't match the website's description, Some were even better quality than what is shown on the website. The shipping is fast and simple. I recommend this site to almost everyone I know and no I do not get paid to this review is 100% my opinion!

Date of experience: April 8, 2015
Delaware
1 review
0 helpful votes
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My fave place to shop!
February 4, 2022

Love the clothes so much, it's my go to for edgy and quirky styles. Everything has been great quality. The customer service is even better. Fast to respond, solve issues and answer questions. Highly recommend.

Date of experience: February 4, 2022
Maryland
1 review
1 helpful vote
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I found dolls kill roughly two years ago. I've ordered a couple things in that time and I've never been disappointed. I love the wide range of options they have on their site because they are unlike any other. The lingerie is beyond sexy, and they always have dope graphic tees to choose from. I love just looking through some of the items since they give me inspiration and the models are all super hot! If I need something to make me feel confident and sexy I'll shop here! Love you guys!

Date of experience: January 22, 2019
California
1 review
2 helpful votes
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If you want to have a rebellious look that trends against the norm you are in the right place with Dolls Kill. They carry funky cool items for the unique and un hip girl that doesn't follow the crowd. Free shipping on orders over $75.

Date of experience: May 19, 2014
Australia
1 review
0 helpful votes
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I was sent the wrong item (somehow the incorrect size was placed in the bag), and after a bit of back and forth trying to understand what happened and everything, Laura from the customer service team was so lovely and even though I got a bit frustrated they stayed calm and kind and ended up resolving it 100% for me, even letting me keep the incorrect sized item while a new one is on the way. I saw other reviews complaining that they speak to you with "bby" and "babe" and all that, but I honestly think that's so sweet and made it feel more personal and it aligns with the brand aesthetic anyway.
Plus, all of the clothes I've ordered from them have been great!

Date of experience: December 4, 2023
Australia
1 review
0 helpful votes
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Got my order last week. The items were so cute and cool with hello kitty. Unfortunately the pants had a bit of a problem. Contacted customer service and we replied straight away and worked through to solve the issue. Will definitely buy from again. Thanks.

Date of experience: November 18, 2019
Wisconsin
1 review
0 helpful votes
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I would describe my style as borderline off-beat, and have been shopping from Dolls Kill for years. Not only do their unique selection of clothes spark joy, I've also never had a bad experience with a clothing item or with shipping. When I do have questions, customer service has always been quick, kind, and helpful in their responses.

I appreciate the recent inclusion and elevation of people of color through their brand and model selection, and can only hope this continues to grow.

Date of experience: August 19, 2021
Kentucky
1 review
0 helpful votes
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Great people
May 5, 2021

I had some broken merchandise (messed up through shipping) and they immediately helped me and fixed the issue I felt very comfortable spending my money on their items, love everything I've gotten. I've gone back and ordered many more things

Date of experience: December 12, 2018
Massachusetts
1 review
0 helpful votes
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These queens always text me back after office hours whenever I need them. They understand we're addicted to their clothing & need immediate responses. I had a slight issue with my order they graciously shipped my missing item immediately. I've been a customer since 2013 (vintage dolls kill) & they've always always always stayed consistent helping me with any questions or concerns. The new text feature they've added for customer service is industry-changing. Thanks babes!

Date of experience: December 12, 2019
California
2 reviews
0 helpful votes
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Excellent Customer Service
September 10, 2021

Dolls Kill is a powerhouse business and I'm not surprised why. I had a question about my order and my concerns were addressed quickly and efficiently. The representative named Holland was friendly and made me feel heard and appreciated. Representatives like this create return customers. Thank you so much!

Date of experience: September 10, 2021
Texas
1 review
0 helpful votes
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I'm one of those annoying customers with a million questions every two minutes. I've blown up their chat line, their phones, their email, and even their text number- and Dolls Kill ALWAYS pulls through with the utmost best customer service. I feel like all their employees are my best friends. 10/10 would recommend.

Date of experience: April 3, 2019
Arizona
1 review
0 helpful votes
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Best Customer Service
May 2, 2021

I have always had positive experiences with DK Customer Service. Most recently, Andrea helped me price match an item so that I could keep my deal and get my jeans for a great price! Thanks so much to the team!

Date of experience: May 2, 2021
Illinois
1 review
0 helpful votes
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DollsKill is the actual Best
November 5, 2018

I have been ordering from Dolls Kill for years and they are nothing less than fabulous. They have REAL people who deal with any issues, should you ever need anything & get back to you so quick. I seriously don't have enough good things to say about them <3

Date of experience: November 2, 2018
Michigan
1 review
0 helpful votes
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While they only provide store credit for returns, they respond quite quickly to emails and concerns. I was very happy with my service and ease of return. I only wish the shipping didn't take so long, but not their fault.

Date of experience: August 20, 2019
Pennsylvania
1 review
0 helpful votes
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Dolls kill will forever be my favorite place to buy clothes, shoes and accessories. Everything is so trendy and on point I'm obsessed! My entire wardrobe is slowly becoming nothing but dolls kill clothing and I love it. Their shipping is also super fast and the customer service is great and so helpful whenever you need them. I've never had many issues with them or with shipping but when I did they always got back to me real quick and helped resolve my problem. Definitely recommend them 100% :))

Date of experience: December 19, 2019
Iceland
1 review
1 helpful vote
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Great customer service, fast shipping. X
June 17, 2019

When i bought jeans from you a couple of days ago they arrived within a week even if i live in the middle of nowhere (Iceland) which i think is great since often it takes even longer from England, our neighbour. And when i asked about an out of stock item you were nice enough to find similar items for me which i think is amazing to put that extra work in. <3 would always recommend to a friend. Have also bought all my doc pairs from them since they come in so quick and end up being cheaper then buying them in a store in Iceland

Date of experience: June 14, 2019
Ohio
1 review
0 helpful votes
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Amazing Customer Service
April 27, 2021

I had the pleasure of speaking with Angel (email) and Kay (live chat).
I had placed a fairly large order on 4/15 only to find that a lot of the items I purchased went on sale the very next day for 20% off. I have reviewed the Dolls Kill FAQ and knew that they do not normally offer price adjustments, but I reached out to see if a one-time courtesy was possible. I spoke to Kay, whom was wonderful, and they advised that once I received my order, to reach back out to have the 20% off honoured. They advised my order becomes final sale once that adjustment is completed, which I understood.
I got my order and loved everything, so I emailed, and was connected with Angel. Angel took care of my adjustment and is the embodiment of their name.

I work for corporate for a large retailer, and was blown away with how friendly & helpful these representatives were.
I was so pleased with my experience, I went ahead and placed another large order this morning as well.

Date of experience: April 27, 2021
Canada
1 review
0 helpful votes
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Very cool style, very fast shipping I got everything in 2 days, its so close to holiday still get everything super on time, it was a surprise! Thank you Shoddy for creating this brand, I will keep coming back for Doll Kill, to keep my wardrobe interesting not dull and stay weird. Love everything I got from Doll Kill, just one small suggestion, if you can have specific measurement for each item would help so much, might be less exchange and return. I got everything exactly what shows on the website, good quality, I got my boots size right, got few oversized shirt-dress, on my normal size, and they are a bit too long for me... other than that, everything is perfect! XOXO. I got the Against all odds utility boots, its very cool, no idea when would I wear it, maybe I will wear it everyday. Love you Doll kill.

Date of experience: December 20, 2019

Overview

Dolls Kill has a rating of 4.2 stars from 2,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
320
value
300
shipping
310
returns
229
quality
283
+321