• Dolls Kill

2021 CUSTOMER CHOICE AWARD

Dolls Kill

Overview

Dolls Kill has a rating of 4.57 stars from 2,887 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit, and wrong size. Dolls Kill ranks 1st among Clubwear sites.

  • Service
    287
  • Value
    269
  • Shipping
    278
  • Returns
    200
  • Quality
    255

Proactively asks for customer feedback

This company does not typically respond to reviews

Positive reviews (last 12 months): 84%
Positive
163
Neutral
2
Negative
29
317
See all photos

What reviewers want you to know

Positive highlights

  • Eventually, they offered me the exception of a refund instead of the store credit!
  • However the Dollskill customer support helped me instantly with the missing items.
  • 2021 Customer Choice Winner

Critical highlights

  • That's when the customer service dipped out and stopped answering my emails.
  • I did a return on another item that did not fit and never received a gift card.
  • Their return policy is that they don't accept worn items.
How would you rate Dolls Kill?
Top Positive Review

“Been shopping with Dolls Kill for years and I can say with confidence they're an amazing brand'”

Sunny O.
1/3/24

I've been shopping with dolls kill for years and I can say with certainty that they are an amazing brand! One of my packages got lost and not only did they resend it free of charge, they also gave me a $33 gift card without complaint! Their clothes are always super cute and high quality and they truly focus on quality over quantity! Amazing materials, perfect fits and lasts for years! -Sunny

Top Critical Review

“Wrong shoes sent for my wedding”

Lou G.
2/12/24

I ordered a cute silver glittery pair of shoes. However they sent me the clear version, which was not the look I was going for. I've made multiple attempts to contact them to correct the issue. They've refuse to help. My goal isn't to receive anything free or even a discount code. I simply want the shoes I ordered. I've offered to pay for the re-shipment of the incorrect shoes in order to receive the correct item. Still my messages go unanswered. Needless to say buy items here with caution.

Reviews (2,887)

Rating

Timeframe

Other

Reviews that mention popular keywords

store credit (253) customer service (1498) customer support (70) return process (21) response time (21) gift card (36) return policy (27)
Thumbnail of user sunnyo22
1 review
0 helpful votes
January 3rd, 2024

I've been shopping with dolls kill for years and I can say with certainty that they are an amazing brand! One of my packages got lost and not only did they resend it free of charge, they also gave me a $33 gift card without complaint! Their clothes are always super cute and high quality and they truly focus on quality over quantity! Amazing materials, perfect fits and lasts for years! -Sunny

Products used:
Shoes, jackets, cosmetics, shirts, shorts, etc.

Service
Value
Shipping
Returns
Quality
Thumbnail of user lisat2645
1 review
0 helpful votes
March 1st, 2024
Verified purchase

I ordered some goodies and paid the extra for shipping because why not? I messaged asking about my order being shipped since it hadn't shipped yet. I didn't complain I'm patient but with out me even asking they refunded my shipping just because it would be a couple days later! That is amazing customer service! I'm a forever customer now! Great job! Not to mention all the awesome stuff they sell! I can't wait to get my boots and bag so I can order more lol 😂

Thumbnail of user paigeb70
1 review
0 helpful votes
December 21st, 2019

Unfortunately my order is super delayed but when i contacted Dollskill, they were so incredibly kind and considerate. They refunded my shipping fee and sent me a new tracking link, and also explained what the situation was. Amazing amazing service

Service
Value
Shipping
Returns
Quality
Thumbnail of user michelleb4739
1 review
0 helpful votes
November 28th, 2023

Dolls Kill has got THE best looking collection of clothing I've seen anywhere. Whether you're an exotic dancer, goth chick, raver girl, fetish performer, or just like to play dress up... or maybe all those things like me, you'll be addicted! Awesome shoes and purses too. I love their unique styles; there's something for every mood. Bonus: Their customer service is super nice and helpful, yay!

Products used:
I'll be using everything I bought! Love it :)

Service
Value
Shipping
Returns
Quality
Thumbnail of user andreag253
1 review
0 helpful votes
December 14th, 2019

These queens always text me back after office hours whenever I need them. They understand we're addicted to their clothing & need immediate responses. I had a slight issue with my order they graciously shipped my missing item immediately. I've been a customer since 2013 (vintage dolls kill) & they've always always always stayed consistent helping me with any questions or concerns. The new text feature they've added for customer service is industry-changing. Thanks babes!

Thumbnail of user harrietv7
2 reviews
18 helpful votes
June 25th, 2020

It's been over 10 days and I still don't have my order or a delivery date anymore. I say anymore because my order was supposed to arrive two days ago. I waited all day but nothing happened. Customer service is also not helpful at all. I will definitely not do this again

Thumbnail of user kaitlynnm15
1 review
0 helpful votes
December 11th, 2023

First, I absolutely love my dress! First thing someone said was "you look like a fairy" and I felt like a 10 year old again jumping up and down saying "that's the whole point!" I'm in love with it, and will be getting one in every color! (F is for fairies) 2nd I paid for express shipping for 2 day delivery and since it was past that lovely symone helped me every step of the way to get the express shipping fee back. 100% will recommend to everyone

Shipping
Thumbnail of user marquisr17
1 review
0 helpful votes
September 22nd, 2020
Verified purchase

I was shipped the wrong shoes reached out and sent information that was required and... BOOM! I received an email from Allison and the rest of the Dolls Gang that my correct shoes will be there next day, and to keep the wrong pair for myself or a very lucky friend. I really appreciate the service that I always receive from you guys. Stay safe!

Thumbnail of user snbowen90
1 review
0 helpful votes
December 21st, 2023

Honestly I was so upset that they had sent me the wrong order but I'm leaving 4 stars anyway because not only did I get a refund! They let me keep the shoes they sent to me in the wrong size. While I'm still a little sad I can't wear them I'll be able to give them to a friend. The customer service team was also super fast in responding to me and very helpful! I would still purchase from this site again.

Service
Value
Shipping
Returns
Quality
Thumbnail of user ninar69
1 review
1 helpful vote
September 5th, 2019

PROs: Love this store -- their retail location on Fairfax is dope! Online shopping is easy, fast, and comes with a responsive and polite customer service team.
CONs: Please allow multiple credit cards for a single order to accommodate the use of Visa gift cards. Also, watch for quality of items purchased -- some have more sustainable materials/fabrics, some not as much.
Thanks, DK!~

Thumbnail of user kaylenm6
1 review
0 helpful votes
February 26th, 2020

I made a purchase that was sent to the wrong address so was sent back to the store. I contacted Dolls Kill and they treated it as a return, posting a credit to my account. The Live Chat made it super easy to contact them. I will absolutely shop with them again!

Thumbnail of user cassidyh32
1 review
0 helpful votes
December 13th, 2021
Verified purchase

I ordered 5 items and the order kept saying it was just processing for a week or 2. I reached out to customer service and Jesus emailed me back on a SUNDAY within hours! Jesus was able to split ship my packages and the item that was on pre-order (which I wasn't aware when I ordered) will come as soon as it is in stock! The customer service was EXCEPTIONAL! Jesus was so timely and efficient with responses!

Thumbnail of user kimm2425
1 review
0 helpful votes
December 21st, 2023

I always find amazing, funky clothing here. Anytime there has been an issue it has been super easy and amicable to work it out with customer service. It's true they only give gift cards for returns, but that is clearly stated in their return policy, which everyone should read on every website before ordering.

Products used:
Shoes, belts, jewelry, clothes

Service
Value
Shipping
Returns
Quality
Thumbnail of user serja
1 review
0 helpful votes
August 11th, 2020
Verified purchase

A pair of shoes I ordered came in two different sizes. The left 38 and the right 37. I contacted them about it and asked to have the right RIGHT shoe. They got back to me and sent me a new pair RIGHT AWAY! All within a day.
Thank you Tiffani and Paige from the online customer service team. You guys are gems

Thumbnail of user gabia7
1 review
1 helpful vote
April 23rd, 2021
Verified purchase

I had placed an order and once I had processed my payment I noticed I had placed the wrong shipping address. I promptly emailed customer service and let them know my issue. On the email I gave the correct address I wanted my order to be shipped. No more than an hour or so I got a response and everything was corrected. The representative that helped me was very nice and resolved my mistake. They are amazing both their products and their customer service. Will continue to grow my collection with them. Thank you!

Thumbnail of user harleyw19
1 review
0 helpful votes
December 6th, 2019

I've been shopping at dollskill for about a year. It's kinda hit or miss with the fit because they host other brands but don't include that brand's size chart on the item's listing. I bought an elasticated crop top in a large and didn't pay attention to the brand, buying based off the default size chart. The top is extremely large on me, and since it's a strappy top it falls off. I bought a medium/large in a pair of underpants (dollskill brand) and those are just way too small. It's frustrating, especially when some brands don't have their own website to list a size chart anyways. Their clothes are nice quality, as are the shoes and jewelry.

Thumbnail of user loug92
1 review
1 helpful vote
February 12th, 2024

I ordered a cute silver glittery pair of shoes. However they sent me the clear version, which was not the look I was going for. I've made multiple attempts to contact them to correct the issue. They've refuse to help. My goal isn't to receive anything free or even a discount code. I simply want the shoes I ordered. I've offered to pay for the re-shipment of the incorrect shoes in order to receive the correct item. Still my messages go unanswered. Needless to say buy items here with caution.

Service
Value
Shipping
Returns
Quality
Thumbnail of user jessiek36
1 review
0 helpful votes
December 17th, 2019

These products are fantastic and the customer service is just as good. The ONLY reason it doesn't get full stars is because there was a glitch online with a duplicate order, which caused me confusion so I almost bought the same thing twice :)

Thumbnail of user jenniferh3190
1 review
0 helpful votes
February 16th, 2022
Verified purchase

My husband bought me an amazing coverall outfit from Dolls Kill for Christmas. He didn't save the invoice so I wasn't sure how to return for smaller size. I reached out via text and customer service. Angel in particular saved the day! Not only does Dolls Kill have amazing clothes, but they are just GREAT over all! Thanks Dolls

Thumbnail of user mavenn
1 review
0 helpful votes
September 20th, 2020
Verified purchase

Dollskill.com is one of the few sites i shop from. Calling in makes me anxious, and being able to text their help number is so convenient. They always respond with something helpful, or instructions to help myself until they're available. I literally check to see whats new in stock everyday. Dollskill is my fave!

Thumbnail of user sabrinac145
1 review
3 helpful votes
November 21st, 2020

I will never order from this store ever again. I placed an order way ahead of time for my stuff to arrive by a certain day. I never happened. Then you can't even texted the number that they have on the website. I can't call a number for a live agent.

Thumbnail of user kates347
1 review
1 helpful vote
November 14th, 2020

So I ordered a few Halloween costumes for a bday/Halloween party i have this weekend (10/17) I ordered Monday 10/12 and paid for 2 day shipping. No where while making the purchase did it say there may be delays or anything of that sort.
The next day i get an email saying my package will be delayed, i think okay ill give it another day i have until Saturday. The next day nothing- no i look up customer service info- they provide an email and a text number. I email the address and get a reply they will respond within 24-48 hours. Again, super unhelpful. When you need help you need it now- not in 2 days? They need to provide a phone number?
So the next day at 10:30pm a get a reply saying they have delays and i've been refunded for the shipping on my package. Okay great, but still no update on when i will get my package. At this point it's Wednesday night.
Next day i email again- nothing. So i try the text number-- they ask for the order # and my email, i provide that. Nothing. USELESS!
At 12:30pm Thursday 10/15 i get an email saying my package is FINALLY shipped and will be here on WEDNESDAY 10/21?!?! Excuse me? Not only is that a week from now, it's also not even within the 2-3 days!
I just emailed customer service again saying i wanted a full refund. I'm so frustrated. This company is not accessible to communicate with and solve issues, also they let you pay for faster shipping they don't even provide.
Listen- i understand things happen and the world is crazy- but then put an alert on your website that pops up when people go to check out letting them know there may be delays or don't offer faster shipping if you can't provide.
SOOO ANGRY!

Thumbnail of user weiwenc
2 reviews
9 helpful votes
November 24th, 2023

I've been a big fan of Dolls Kill for years and love their huge selection of unique clothing, shoes, and accessories! The fact that they carry XXS sizes is amazing for a small girl like me and I get so many compliments on my outfits! Their customer service is very responsive and helpful as well. Highly recommend shopping with them!

Thumbnail of user janetn450
1 review
0 helpful votes
May 4th, 2021
Verified purchase

I live in Canada and I had purchased an item for my daughters birthday. However we found that one of the snaps was faulty. When we contacted Dolls Kill I was worried we would get the runaround but they were so helpful and replaced the item. I would highly recommend this company because they stand behind their products.

Thumbnail of user amyb1951
1 review
1 helpful vote
January 20th, 2022

I ordered some skates for my daughter December 8th and it is now December 21st and still the skates have not came, after contacting dolls kill through text message they gave me two different dates first was the 16th and then they told me today they would be shipped out. And still no skates no tracking number no anything they keep giving me the runaround. They will say something's in stock when it isn't the same pair of skates is online right now and they are stating the exact same pair of skates will ship out on the 20th which again was yesterday, and that is false advertisement because I ordered mine like I said December 8th they still haven't came?
I will never order from this company again I'll promote businesses who like their customers or keep giving different shipment dates but then offer a shipment date that isn't even true on their website it's just complete narcissism, as of now I'm asking for my money back.
If I were you just go somewhere else to get your roller skates or other items there's plenty of companies out there who know how to run their business. Today after I was told that it hadn't shipped again, I had to send a copy of the conversation previously had that the shipment would go out today and I told dollskill I was going to post publicly what had happened and go to the better Business bureau and that they should think about how they really want to conduct their company lying to your customers it's not advisable.

Tip for consumers:
Don't bother

Products used:
https://www.dollskill.com/holographic-quad-roller-

Service
Value
Shipping

Sitejabber for Business

Gain trust and grow your business with customer reviews.

From the business

Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.

Company Representative

Thumbnail of user brandonm186
Brandon M.
Typically does not respond to reviews

How do I know I can trust these reviews about Dolls Kill?

  • Sitejabber’s sole mission is to increase online transparency for buyers and businesses
  • Sitejabber has helped over 200M buyers make better purchasing decisions online
  • Suspicious reviews are flagged by our algorithms, moderators, and community members

See reviews as you browse with our Chrome extension

4.6
2,887 reviews
Have a question about Dolls Kill?