I had a great experience with customers service. Love the way they treated me. Plus I'm in love with my back pack is what I imagine it would be. Definitely going to buy again.

For some reason the tracking info want updating but customer service checked it and reassured me it was in route and not lost. Thank you again for your help!

I accidently purchased an item without using the store credit. So I texted customer service and they were very prompt and helpful!

I've ordered so many times from dollskill and they always ship my large orders so so fast it is so impressive! Any time I've had an issue at the customer care agents have been on it within hours or less than 24 hours and always helped me to the best of their ability! Special shout out to Jesus, such a helpful friendly employee!

Very helpful service with Holland! :) She helped change my shipping address that I incorrectly inputted.

Whoever runs their social media team is so helpful and responds very fast. I haven't tried emailing them yet but probably won't ever because I can get all the help I need from they're Twitter.

I've ordered from dolls kill a LOT and almost every time it's an easy/smooth experience. This time I had a bit of trouble with shipping but when I contacted dolls kill, the representative fixed it immediately and perfectly. I'll continue to order from these guys as much as I can! Love them!

Experienced a few hiccups with the processing of my credit. However, the team on the live chat are super friendly and on it when it comes to rectifying any issues.
Holland came to the rescue and resolved my confusion in a matter of moments. What a STAR!

I was having an issue with the tracking information that had been provided with the order email and was concerned I would not receive the order. Despite the time difference with being being UK based Courtney was very prompt in responding and perfectly solved my problem. She is a credit to the company. I can't wait to receive my items!

I double ordered a product and they quickly ensured that it was changed back to one dress!

The team was very helpful and quick to respond to our questions. They helped us navigate the process without stress and even working on the weekend! Thank you, Laura, Jesus, and Selina!

My package sadly went missing in transit recently, I contacted Dolls Kill & their customer service girls were looking into my enquiry within a couple of days & replacement of my order was re-sent (fingers crossed it arrives this time).
Friendly, efficient customer service

I was a bit unsure of something to do with my order and I can't believe how amazing, quick and thorough the response time was especially for a huge international clothing brand with me in Australia. Really appreciate it!

I am amazed on how the customer support team reaches out so fast to help with order issues... this Business gets gets *****. Keep up the good work selling unique apparel and looking out for your Customer's best interest.

First time I've ever been able to text in to customer service for assistance at any website before. Extremely convenient and I had a wonderful, easy and helpful experience.

I had been waiting on a refund, there was a little confusion and they made sure to respond and take care of me promptly.

I asked if a product was released or not and they explained to me it would be released soon. They responded really fast and were super nice about it. It just felt like I was talking to my friend or something. Love how chill and casual dollskill is. <3

Hello! I got the pleasure of chatting with a customer service representative today, Elisa! She was so nice, very patient, and very helpful. She rocks! Perfect service.

Also, I'm buying my first dollskill stuff today, and can't wait^_^ I'm getting the pink and black brats jacket, the Bratz chain belt, and the lamoda heart boots. Very excited!