Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
Very cool clothes I love their oversized t-shirts such good quality thank you and really good customer support
I bought a PVC skirt, a choker and fishnets. At first, I thought I wasn't going to so comfortable in my clothes, but Dolls Kill made it work for me. I'm very confident and the quality of the items is also great. Everything feels nice with fair pricing.
I had to contact the customer service as right after I ordered I realised Paypal had automatically filled in the wrong address.
Not only did I receive a super quick reply, but my problem got fixed right away and with a super friendly email! (wish all the websites were this quick and understanding)
So thank you so much for your help, can't wait to receive my order! (at the right address lol)
Noticed I put my old address on my order. Emailed the dolls kill customer service and Selina fixed it immediately. It was even after business hours. She really saved the day!
Very helpful and immediate response. This is my favorite online shopping obsessed to say the least never disappointed
I had a mix up with addresses and texted the number on the website to my surprise I got a response quickly. Whoever was on the other end was super helpful and got my order all sorted out!
All around, I've never been disappointed. If something didn't fit right, I got an exchange of size or a refund and the customer service was always *chef's kiss*. I shop here regularly for work clothes (dancer) and everyday stuff!
I received my order with an incorrect sized item. Had the correct item shipped out promptly and customer service was kind and helpful.
I had a few stains on a jacket I received and their customer service was SO quick and kind! I'm a repeat customer; they're the only place I purchase my clothes from!
Bree changed my address when I put in the wrong one. Also, I'm excited for my new dress and face mask!
I ordered a size too big and sent a text before the item had shipped and they responded very quickly cancelling the transaction so that I could reorder a smaller size. Great customer service! Loved the item I received!
They helped me complete my return/refund order and was quick about responding!
I was having issues with Store credit that I won from a giveaway and it was issued to me in CAD since I'm Canadian, Courtney who was the super friendly person who assisted me figure out the problem so fast an was very very sweet! I thought I'd also add in that your clothing is absolutely beautiful, I'm pretty tall for a female 5'11 an pretty slim so it's nice to find clothing of my type an fitting so thank you for that! Below In the pink outfit I'm wearing the ( small
Feeling Happy Striped Tank) and the pants are a set called ( medium Down To Chill Jogger Set) and the second photo is top called (small Spider Byte Reflective Shrug) I'm not sure if their still available since I got them awhile ago but just in case<3
I recently ordered two items from here, and accidentally sent them to an old address. When I realized the mistake and contacted customer service team, they fixed my mistake quickly. They were so nice and respectful. It's interactions like this (along with the cute clothes) that keep me ordering from them again and again.
First time I've used site and was concerned I'd picked the correct USA size as I live in the UK.
No need as they fit perfectly, just call me Cinderella!
I absobloominglutely love the trainers.
I ordered two bags on here and paid $10 for overnight shipping as it was my sisters bday coming up. Ordered on Friday, received on Wednesday. Customer service sent me my shipping payment back but the present was still late.
Amazing service, they were lovely and resolved my issue straight way
Usually they don't cancel orders because they get processed too fast, but since my order was still processing the let me cancel it. I'm so great full
I don't know if I've just got lucky every single time or if every person that works there is just an actual angel. They're all SO sweet and helpful and make you feel like you're talking with your friend. They've always solved my issues so quickly and the customer service is the reason I keep coming back!
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service