Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
I recently buy outfits of your store tand I feel in love with them. At the beginning I have a problem with the carrier but the girls of Dolls kills help me alot and resolved my problem. I'm very satisfied as a client, they answer all my questions real soon and I appreciate the effort as well. I highly recommend it. The clothes and the shoes are really amazing guys.
I had gotten the wrong costume & it was slightly damaged. I emailed customer service, heard back in a timely manner, they were helpful, & speedy in getting me my refund. Was disappointed about the costume but costume service made my experience better!
I receive a broken blush powder and I had a flawless return experience. Doll's kill team was fast to awnser and they shipped me a replacement in days. Thank you so much guys!
Jesus, who worked with me, was patient and helpful, and was able to get my issue resolved. Thank you :)
Cleared up a pricing confusion quickly and clearly. The person I spoke with was very friendly and helpful. 10/10 experience!
I recently placed 3 orders with Dolls Kill. I received all my orders not just on time but before they were due. All orders were correct and were of the highest quality. I'm very happy with my merchandise and look forward to my next order. You're the best. There isn't another site that comes close to you, definitely you're in a class by yourself. The clothing is of the highest quality. The selection is hands down the best, and the prices are totally reasonable. Considering the quality you're getting. I've become your biggest fan. And will always be a customer for life. Now a bit about the staff. They are among the kindest, most patient, and most helpful people you can ask for. Thank you Dolls Kill and your wonderful staff for a awesome experience.
I ordered some clothes to my old address across the country. SMH. When it got shipped back to them, I reached out and they easily and swiftly resent it to my new address! It's rare that in 2021 that things go smoothly but in this case they have!
I mistakenly put the wrong address on my order and for that it was sent back but, I contact their customer service and they made sure I got a replacement order and store credit for the items that were sold out!
This site and the customer service are always top notch. They go out of their way all the time and get back to you right away, even on weekends. I love their stuff and the reps are ALL awesome. 10/10 all the time!
The issue I had about needing a return and not store credit was resolved in a timely and friendly manner.
Very fast and nice service. Everything was perfect and just in time. I will still buying on dollskill, the best with unique items and stuff.
I ordered something and apparently I tried the top on wrong. I emailed them and they responded the same day. Laura was able to help me figure it out and now I can't wait to show the world how to be a Doll in my new outfit.
They were so helpful assisting with my refund im so excited to get the order i ended up choosing and ill definitely be ordering from them again! <3 xoxoxo
Every time I have an issue it's quickly resolved no problems. Thank you Jennifer!
Very speedy response. I ordered the same order twice and they canceled the second one within minutes!
I was having some issues that were totally my fault and I contacted dolls kill about it and laura got back to me SO quickly and she was so sweet! I reccomend this brand a lot especially if you're looking for some killer statement shoes. I'm personally hoping they bring back the knee high lamoda boot, I'm in LOVE with them! But seriously if you need assistance, they are ON TOP of it!
I had a outfit that came in and the sleeve was sewed on wrong and I sent pictures and told customer service about it. I had like 5 different people help me out and the whole process was fast and everyone was sweet. I now have a new outfit coming in no issues. Thank you babes
There was an issue with the carrier in trying to deliver my items. I reached out to DOLLS KILL customer service and Bree assured me they'd help me out. She was super courteous and attentive. I did eventually receive my order within a days delay at no fault of DOLLS KILL. They really do provide great customer service!
I needed to change my address for an online order and Angel was so helpful! Every customer service rep has always been kind, I appreciate it :)
Had an issue with my shipping address - my mistake - and it was an overnight order, so I emailed immediately knowing they had probably started processing it, and I had a response first thing from an angel named Jesus saying he had fixed the address! Just like that! No muss, no fuss. I'm so grateful!
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service