Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.
Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.
Chantel was amazing! She promptly replied to me and provided me with all of the information I needed. Dolls Kill rocks!:-)
I had the best experience with the customer support team- responsive, totally professional, and warm.
I texted into customer service to check the status of my order. I received a quick response and the message was very friendly and informative. This was my first purchase with Dolls Kill but after such great service I'll definitely be a repeat customer.
I LOVE Dollskill! They always have the best and most unique alternative fashion! Chantel was fantastic with getting back to me quickly and extremely helpful and nice! Buy from them all the time and definitely will continue to! <3
The clothes are always fun but got an experience with customer service on the last order. One piece in a shipment was the wrong item. Customer service responded very quickly and solved the problem right afterwards. Mistakes happen and good customer service is much appreciated when correcting those mistakes.
Jesus is awesome. I had a concern, he took care of it immediately, and I'm so happy. Thanks again!
I had a few questions about my mail order and the response was almost immediate with explanations AND solutions!
I was confused about an order I had placed with Dolls Kill after trying to track it myself. I enquired about it through text and got a very fast response and they helped me figure everything out right away! This was the first time I've ever had the option to text a company and have them respond to help. It was great. The person I was speaking to was very friendly. Great customer service!
I reached out to customer service in regard to the return policy and she was very helpful and got back to me right away!
I hadn't received an order confirmation, not to worry. My email was answered in just a couple of hours and was responded to politely and cheerfully!
Awesome experience. Such efficient and quick help. Kind words. Even made me smile. So thankful for the help!
I came to USA from Europe for bizz. Made order for my daughter. Not much time for shipping. Wrote to stuff in LA. Describe my big problems about delivering. They did miracles!
Happy to got on time several things. Jennifer did it that! Thank you so much for understanding!
I accidentally ordered extra of an item & immediately reached out to their text support line. They promptly got back to me & fixed it for me! They were so nice, too so that's a huge bonus!
Dolls Kill has a super sexy sweet aesthetic that my partner and I get pretty doped up on…we're addicted. The pieces are so fun and the sizing is consistent throughout, so I don't have to worry about whether it'll fit or not. I sort of went on a Black Friday frenzy and I'm thrilled to bits with my strappy, frilly, feathery haul - delish!
Customer service is fast, attentive, genuinely helpful and kind. Much love, Dolly Babez!
Not only is dolls kill my favorite shop to buy clothing from, their customer service is amazing! Any time I've had a question or concern the staff always replied in a timely manner and they were also very polite and professional.
I had nothing but wonderful customer service. I ran into some issues but I contacted them and they fixed it immediately with no problems at all. I love this company and the shipping is always really fast and customer service responds very quickly and is always so nice and helpful, especially the person I had, Angel. Very very nice and got back to me fast, really polite and quickly fixed the issue I ran into.
Ho avuto vari problemi con gli ordini fatti, ma lo staff è sempre stato disponibile.
Le quattro stelle sono solo dovute ai problemi sugli ordini, perché sempre ricevuti in ritardo e persino perso uno, ma ripeto, lo staff sempre disponibile e gentile. <3
So helpful, I was way to exited when i was placing my order I wrote the wrong address, customer service helped me within the same day. So greatful!
I forgot to put the code in at the bottom of my order to get 20% off. I emailed Dolls Kill and they took care of it right away. Thank you so much for a fast response.
Ever since I stumbled upon the site I have been in a love-hate relationship with my wallet because my gawd are some of their items expensive but with the good quality, it really is worth it in the end. I would LOVE it if Dolls Kill opened up shop in Manhattan but it's ok since I have the website for now, Shipping is clear and easy to use and the wait time is actually pretty good, the return experience can be tricky depending on the options taken hence the "ups and downs" part of this crazy relationship we have but getting a hold of their customer service agents and the time frame when solving issues related to orders are by far better than I have EVER experienced on any other website so far. The response time is quick and the resolutions are quicker. Now if they could just be a bit more budget friendly with certain prices you can have yourself the perfect emo shop for us Avril Lavigne wannabe's, if anyone asks if I would recommend this online shop my answer is yes. Do you like Hello Kitty? Wanna be a bratz doll? Does powerpuff girls get you feeling nostalgic? Than Yes I highly recommend this online shop just make sure you can find a coupon because I guarantee your cart will be very full before you know it and that ish adds up. They should do a rewards program with the money I've poured into their store lol.
Answer: Promoting RAPE CULTURE (tee shirt: "Dead Girls Can't Say No") is quite enough for ME to shun these monsters. Oh and ripping off artists. There's that too. How utterly selfish are you? Their stock is available elsewhere online. BOYCOTT!
Answer: Depends on the item, we typically recommend sizing up not down.
Answer: I don't completely know what you are asking, but if you wondering what size to get in an American size you would get a 10. The sizing scale is weird with all the countries, but there you go. If you have more questions or if I didn't completely get it, please write back. Kylie
Answer: I'm from the Uk and I thought mine was taking strangely long so I checked my email and it was in customs. Check out your email to make sure it isn't customs. As soon as you do whatever you need to release the order from customs, it will take 1-2 days to deliver to you:) If you're talking about the tracking order status that comes after placing an order then the tracking order status should appear on the website 3-4 days afterwards. The tracking order link doesn't work for me so just email one of the staff and they will be more than happy to link you to it.
Answer: I don't know if you've ordered from Dolls Kill but they have a huge inventory of unique merchandise and in-stock when everyone else is out and INCREDIBLE FRIENDLY customer service so honestly the reviews are honest on here. I'm sorry you might have had a bad experience but they went above and beyond with an exchange for me. Maybe you should reach out and see if you can resolve your situation with them? I'm in Dallas, TX and was blown away by how great they were to work with! :)
Answer: Hi Alana - orders placed before 2PM typically take 24-48 hrs to process so if you place the order RIGHT NOW with 2-3 day shipping, you'll receive it by Friday. If you need it sooner, we recommend next day shipping. Xoxo
Answer: Hi there! What's your order #?
Answer: Hi Karlee! Depends on what brand! Normally we recommend to size up if you're a half size or order what size you typically are when you're half size isn't available <3
Answer: Hi Veronica! Thanks for your question! Orders are processed M-F excluding Federal Holidays. If you place your order before 1pm PST, it will ship out that same day. The time in transit really depends on the shipping method you chose and on the destination. You can find detailed info about shipping transit times here: https://www.dollskill.com/shipping_service