business logo of Dolls Kill
dollskill.com
goth, casual, grunge & punk men, womenAge 13-18, 19-25
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About the business

Dolls Kill is an online boutique featuring a rebellious spirit and attitude, mixed with a bit of punk rock, goth, glam and festival fashion. Shop the latest trends with free shipping worldwide.


dollskill.com
USA
Founded in 2010
Clothing item from Dolls KillFashion apparel by Dolls KillMerchandise from Dolls Kill clothing lineDolls Kill fashion product

Business Highlights

General

Year Founded: 2010
Target Gender: men, women
Target Age Group: 13-18, 19-25

Shipping

Shipping Cost: $7.99
Free Shipping: sometimes
Free Shipping Detail: for orders above $75

Returns

Return Policy: not free
Return Instructions: items must be unworn and unwashed with their original packaging and tags
Return Cost: $7.99 return shipping label fee, or free shipping with stash

Sustainability

Sustainability Score: We avoid
Recycling Program: no

Product

Style: goth, casual, grunge & punk
Body Fit: regular, plus size
Available Sizes: Men's (2XS, XS, S, M, L, XL), Women's (2XS, XS, S, M, L, XL, XXL, 1X, 2X, 3X)

Customer Service

Support Channels: contact form

Payment Options

Payment Methods: card payments, financing, Apple Pay, Google Pay, PayPal
Buy Now Pay Later: Afterpay, Klarna, Shop Pay, Sezzle

How would you rate Dolls Kill?
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Dolls Kill Reviews Summary

Dolls Kill has a rating of 3.1 stars from 2,900 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Dolls Kill most frequently mention customer service, store credit and wrong size. Dolls Kill ranks 1st among Clubwear sites.

service
321
value
301
shipping
311
returns
230
quality
284
New York
1 review
0 helpful votes
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Amazing customer service
December 12, 2021

Chantel was amazing! She promptly replied to me and provided me with all of the information I needed. Dolls Kill rocks!:-)

Date of experience: December 12, 2021
New Jersey
1 review
0 helpful votes
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Amazing customer support
December 11, 2021

I had the best experience with the customer support team- responsive, totally professional, and warm.

Date of experience: December 11, 2021
Georgia
1 review
0 helpful votes
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I texted into customer service to check the status of my order. I received a quick response and the message was very friendly and informative. This was my first purchase with Dolls Kill but after such great service I'll definitely be a repeat customer.

Date of experience: December 11, 2021
Connecticut
1 review
0 helpful votes
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Amazing site!
December 11, 2021

I LOVE Dollskill! They always have the best and most unique alternative fashion! Chantel was fantastic with getting back to me quickly and extremely helpful and nice! Buy from them all the time and definitely will continue to! <3

Date of experience: December 11, 2021
Ohio
1 review
0 helpful votes
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Quickly fixed an issue
December 11, 2021

The clothes are always fun but got an experience with customer service on the last order. One piece in a shipment was the wrong item. Customer service responded very quickly and solved the problem right afterwards. Mistakes happen and good customer service is much appreciated when correcting those mistakes.

Date of experience: December 11, 2021
California
1 review
0 helpful votes
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5-stars for Jesus!
December 11, 2021

Jesus is awesome. I had a concern, he took care of it immediately, and I'm so happy. Thanks again!

Date of experience: December 11, 2021
New Jersey
1 review
0 helpful votes
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Fast and responsive customer service!
December 10, 2021

I had a few questions about my mail order and the response was almost immediate with explanations AND solutions!

Date of experience: December 10, 2021
Canada
1 review
0 helpful votes
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Amazing customer service!
December 10, 2021

I was confused about an order I had placed with Dolls Kill after trying to track it myself. I enquired about it through text and got a very fast response and they helped me figure everything out right away! This was the first time I've ever had the option to text a company and have them respond to help. It was great. The person I was speaking to was very friendly. Great customer service!

Date of experience: December 10, 2021
Massachusetts
1 review
0 helpful votes
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Customer service
December 10, 2021

I reached out to customer service in regard to the return policy and she was very helpful and got back to me right away!

Date of experience: December 10, 2021
GB
1 review
0 helpful votes
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Understanding staff
December 10, 2021

I hadn't received an order confirmation, not to worry. My email was answered in just a couple of hours and was responded to politely and cheerfully!

Date of experience: December 10, 2021
Texas
1 review
0 helpful votes
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Feeling like a honey
December 10, 2021

Awesome experience. Such efficient and quick help. Kind words. Even made me smile. So thankful for the help!

Date of experience: December 10, 2021
Maryland
1 review
0 helpful votes
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I came to USA from Europe for bizz. Made order for my daughter. Not much time for shipping. Wrote to stuff in LA. Describe my big problems about delivering. They did miracles!
Happy to got on time several things. Jennifer did it that! Thank you so much for understanding!

Date of experience: December 10, 2021
Texas
1 review
0 helpful votes
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Excellent customer service!
December 10, 2021

I accidentally ordered extra of an item & immediately reached out to their text support line. They promptly got back to me & fixed it for me! They were so nice, too so that's a huge bonus!

Date of experience: December 10, 2021
GB
1 review
0 helpful votes
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Genuine Love
December 10, 2021

Dolls Kill has a super sexy sweet aesthetic that my partner and I get pretty doped up on…we're addicted. The pieces are so fun and the sizing is consistent throughout, so I don't have to worry about whether it'll fit or not. I sort of went on a Black Friday frenzy and I'm thrilled to bits with my strappy, frilly, feathery haul - delish!

Customer service is fast, attentive, genuinely helpful and kind. Much love, Dolly Babez!

Date of experience: December 10, 2021
Canada
1 review
0 helpful votes
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The best customer service!
December 10, 2021

Not only is dolls kill my favorite shop to buy clothing from, their customer service is amazing! Any time I've had a question or concern the staff always replied in a timely manner and they were also very polite and professional.

Date of experience: December 10, 2021
Arizona
1 review
0 helpful votes
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GREAT customer service!
December 10, 2021

I had nothing but wonderful customer service. I ran into some issues but I contacted them and they fixed it immediately with no problems at all. I love this company and the shipping is always really fast and customer service responds very quickly and is always so nice and helpful, especially the person I had, Angel. Very very nice and got back to me fast, really polite and quickly fixed the issue I ran into.

Date of experience: December 10, 2021
Italy
1 review
0 helpful votes
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Disponibili sempre
December 9, 2021

Ho avuto vari problemi con gli ordini fatti, ma lo staff è sempre stato disponibile.
Le quattro stelle sono solo dovute ai problemi sugli ordini, perché sempre ricevuti in ritardo e persino perso uno, ma ripeto, lo staff sempre disponibile e gentile. <3

Date of experience: December 9, 2021
Australia
1 review
0 helpful votes
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Helpful customer service!
December 9, 2021

So helpful, I was way to exited when i was placing my order I wrote the wrong address, customer service helped me within the same day. So greatful!

Date of experience: December 9, 2021
California
1 review
0 helpful votes
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Totally forgot 20% off.
December 9, 2021

I forgot to put the code in at the bottom of my order to get 20% off. I emailed Dolls Kill and they took care of it right away. Thank you so much for a fast response.

Date of experience: December 9, 2021
New York
3 reviews
0 helpful votes
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Ever since I stumbled upon the site I have been in a love-hate relationship with my wallet because my gawd are some of their items expensive but with the good quality, it really is worth it in the end. I would LOVE it if Dolls Kill opened up shop in Manhattan but it's ok since I have the website for now, Shipping is clear and easy to use and the wait time is actually pretty good, the return experience can be tricky depending on the options taken hence the "ups and downs" part of this crazy relationship we have but getting a hold of their customer service agents and the time frame when solving issues related to orders are by far better than I have EVER experienced on any other website so far. The response time is quick and the resolutions are quicker. Now if they could just be a bit more budget friendly with certain prices you can have yourself the perfect emo shop for us Avril Lavigne wannabe's, if anyone asks if I would recommend this online shop my answer is yes. Do you like Hello Kitty? Wanna be a bratz doll? Does powerpuff girls get you feeling nostalgic? Than Yes I highly recommend this online shop just make sure you can find a coupon because I guarantee your cart will be very full before you know it and that ish adds up. They should do a rewards program with the money I've poured into their store lol.

Date of experience: December 9, 2021